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    Phlebotomy Training Specialists

    1.0 (1 review)
    Open 7:00 am - 7:30 pm

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    2 years ago

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    New Chapters In Healthcare Education

    New Chapters In Healthcare Education

    4.1(11 reviews)
    15.1 mi

    I inquired about a potential refund after having to withdraw from the program early due to illness…read more I was fully prepared and willing to accept a 'no' given the time that had passed. However, the lack of professionalism and integrity from the staff was deeply disappointing. The front desk promised to follow up with me but disappeared for a week. After I sent an email to check in, she replied 10 days later and falsely claimed she had been making phone calls to me--which was a complete lie, as I had zero missed calls from them. When I pointed out this dishonesty, Instructor Peggy stepped in. Instead of taking accountability, addressing her staff's lie, or offering a basic apology, she coldly recited two lines of their refund policy and ignored the real issue. My disappointment has nothing to do with the money, but with the blatant lack of honesty, respect, and basic management accountability at this institution.

    I have to leave a one star to leave a review. I took the 3 week CNA course from New Chapters. I…read morehave never had a educational experience like this. Their approach is built on the negative reinforcement model. You will hear no it is wrong at least ten times per class. Peggy was rarely there. When she did return she made corrections to what we had been taught while she was away. It is primarily run by two rude grandchildren who are clearly there for a paycheck. They preach empathy but don't exhibit it. Yesterday I find out it has been taken over. As well as the new owner is facing numerous complaints from students past and present. Glad to see a professional future for New Chapters without Peggy and her grandchildren involved.

    Phlebotomy Training Specialists - vocation - Updated September 2026

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