staff was courteous and helpful as well as discreet - i didn't feel rushed or offended - they were…read moreconsiderate and competent

What a joke?! First time going to Biltmore loan and jewelry. From the very first minute there, no…read morewelcome, no customer service, no small talks but only a 40 minutes wait in complete silence while the employee is evaluated our luxury goods. Then, she came with a piece of paper with some insane dollards amount. Of course resell value is not purchase value but by checking on resell sites I was offered not a few dollars more but double. The overall experience screams unfriendly, unprofessional service. There are lots of options for reselling luxury goods. This is not the one!

Working with Art Fortune LLC and owner Elena Kohn was an absolute pleasure. Elena is truly a gem in…read morethe art world. She went far above and beyond expectations in helping my friend and me appraise five African art pieces from our collection. Her professionalism and passion shined through every step of the process. She is overflowing with knowledge, yet still took the time to research for hours to fully understand the significance of the artist and the collection. I was impressed not only by her expertise but also by her genuine dedication to accuracy and detail. What really stood out was her kindness and willingness to help beyond the appraisal itself--she even provided us with trusted resources to get our paintings properly insured. That level of care and thoughtfulness is rare to find. I will absolutely continue to use her services in the future and highly recommend anyone looking for art information, guidance, or appraisals to contact Elena at Art Fortune LLC. She delivers exceptional work and makes the entire experience enjoyable and stress-free.

Working with Art Fortune LLC and owner Elena Kohn was an absolute pleasure. Elena is truly a gem in…read morethe art world. She went far above and beyond expectations in helping my friend and me appraise five African art pieces from our collection. Her professionalism and passion shined through every step of the process. She is overflowing with knowledge, yet still took the time to research for hours to fully understand the significance of the artist and the collection. I was impressed not only by her expertise but also by her genuine dedication to accuracy and detail. What really stood out was her kindness and willingness to help beyond the appraisal itself--she even provided us with trusted resources to get our paintings properly insured. That level of care and thoughtfulness is rare to find. I will absolutely continue to use her services in the future and highly recommend anyone looking for art information, guidance, or appraisals to contact Elena at Art Fortune LLC. She delivers exceptional work and makes the entire experience enjoyable and stress-free.

Great communication, professionalism and experience. Highly recommend Jon with Arizona Appraisal…read moreAdvisors.

Trustworthy, thorough, and professional. I wouldn't hesitate to recommend Mr. Putnam to anyone in…read moreneed of a reliable appraiser

As I knew he would do eventually because he does it with almost every one-star review (there are so…read moremany of them!), Bo Patrick came along and whined that he had somehow been mistreated by clients deeply unhappy with his service. Our contract with Fidelity stated that the sale would include artwork. It did not specify oil paintings. We did ask Fidelity to auction artwork, and all the artwork we wanted to offer for sale was photographed weeks ahead of the auction by Fidelity's employees or agents. To be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. In his reply to my original review, Bo claims that "The day before the auction [my family] removed $20,000 in artwork and now you are upset because we charged you a commission to do that but that's exactly what the contract allows us to do." First of all, it's quite a shock to read that we owned artwork worth $20,000, because that's not what Bo told us at the time. He gave us a much more modest assessment of the paintings' value. Second, regardless of the worth of the paintings, that is not what happened. I don't know if Bo's memory is so poor that he cannot recall the events of his sale with us, if he is so lazy that he did not bother to check the facts, or if he is sufficiently deficient in honesty that he doesn't care about the facts. But his account is wrong. Bo knew that the oil paintings would not be for sale. We had a Zoom meeting with him and Kelsee more than three weeks before the auction in which he tried to persuade us to let Fidelity sell the oil paintings and our father's home; thank God we never seriously entertained the idea of letting him sell the house. But we told him immediately after the Zoom meeting that we had decided against selling the oil paintings. When Bo originally talked to us about the paintings, he wanted to have an online auction, so that people all over the world could bid on them. But that never happened, because we told them weeks ahead of time that the oil paintings would not be included. Again, to be clear: WE DID NOT ALLOW FIDELITY TO PHOTOGRAPH FOR THE AUCTION ANY ORIGINAL OIL PAINTINGS OR ADVERTISE THEM FOR SALE ON THEIR WEBSITE. You cannot believe anything Bo says. He whines that he "had buyers from all around Arizona and other states drive-in for those paintings.... When they arrived, they were very upset with us as an Auction firm.... You affected our reputation that day big time." But if Bo had people traveling from out of state to bid on items we told Bo were not for sale and did not let Fidelity photograph or advertise for the auction, well, that sounds very suspect to me. It is by no means our fault if Bo advertised for sale things he knew would NOT be for sale. We did not affect his reputation--HE did. If people were upset with him that day, it is entirely his fault. Bo won in our lawsuit against Fidelity not because the contract let him charge a commission (the judge agreed that it was a very badly written contract and did not redound to Bo's favor) but because, as I stated before, at the hearing, the judge allowed one and only one witness to speak: Bo's partner Kelsee Wirtjes. Please read my original review to see what happened next. In the time since I posted my original review, Fidelity has received two more five-star reviews, but three more one-star reviews. Their previously poor rating is even worse now--and it's entirely their own fault. The crucial point remains the one with which I concluded my original review: Why would you hire an estate sale company who is so disliked by most people who have hired it? Learn from our mistakes. Stay away from Bo Patrick. Don't believe his unctuous denials. However much he tries to shift the blame for his bad reviews to the people foolish enough to hire him, the fact nonetheless remains that most people who hire him to run an estate sale are extremely unhappy with his services.

A friend recommended this company to me for the sale of my mom's home. One of our family members…read morereached out (before I signed anything with this company) and said they prefer to go with a family friend realtor instead (keep in mind this family member waited until I had found Fidelity to bring up this other realtor which was frustrating for me but here we are). So I kindly reached out to Fidelity's team and thanked them for their time. The next morning I got a text from Bo saying I wasted all of their time?? LOL. DO NOT INQUIRE ABOUT THEIR SERVICES because apparently they will get mad at you for wasting their time?! ABSURD that this poor man would text me something like that while I'm grieving the loss of my mother. Well, CLEARLY I dodged a bullet :)

As a Newbie to the art world, I was completely unaware as to where to start the process of getting…read morean appraisal and selling my pieces. I reached out to Jeff Lang. Honestly, I could not have been more fortunate when contacting Jeff for some advice! He graciously explained the process and path I would need to follow to successfully find a buyer! He was completely fair an honest when appraising my pieces! I would highly recommend Jeff Lang Auctions for your next art or collectible works! - Mike Immordino

I recently purchased some items from Jeff. He was very easy to work with and I would recommend Lang…read moreAuctions and Appraisals to anyone.

Even though I wasn't ready to order an appraisal, Steve Leavitt took time to answer my questions…read moreabout my property and in the process showed his knowledge and experience.

From the owner: Real Estate Appraiser in the Greater Phoenix Area specializing in the East Valleyread more