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    Photo Magic

    3.5 (2 reviews)
    Closed 9:00 am - 7:00 pm

    Photo Magic Photos

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    14 years ago

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    14 years ago

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    Spectrum - Spectrum:So miserable and expensive that it's (almost) funny

    Spectrum

    3.1(24 reviews)
    4.0 miFitzrovia
    ££

    Great range of product. Miserable staff (but actually quite…read morecharming). Hardcore sales tactics "You are wrong, we are right. Seriously, forget what your professional photographer friend said about Canon, it's the Practika you need". Let you get hands-on with stuff, so you can see it working - which is a huge bonus. But, after all that, then you have the pricing. Good web sites beat John Lewis by around 30%. John Lewis beats most high street stores by around 10% - and often give a better warranty. Other high street stores are probably 10-20% cheaper than Spectrum. When you add it all up, the real cost of buying here is phenominal.

    I popped in to this shop looking for some sound advice, only to be met with the most arrogant,…read morecondescending and snotty comments. I knew what I was after, and had done my research, yet all my comments and points were scoffed at. Another member of staff made some embarrassing attempt to salvage what was obviously a ridiculous display of customer service, but only served to make things worse by telling me a load of nonsense. I was asking about compact system cameras, and from my research believe some of the Sony ones to be the best. I was then told that they definitely wouldn't recommend these, they wouldn't tell me why though. I'd imagine it's because they don't sell them. And then, in the same "I know everything, you know nothing" tone as the first staff member, I was told that I had to buy Olympus, as they invented the system so must be the best. Absolute rubbish. Even when I asked about the Olympus brand out of curiosity, I had to prompt him to even give me some model numbers, but no offer to show me anything, either actual product or in a catalogue. Absolutely would not even think about going here again. I didn't even see what their prices were like, I couldn't care less. With such appalling customer service, it's a wonder how they do any trade at all. I guess they can easily prey on vulnerable customers, bombard them with jargon and information, until they give in and hand their cash over. Having run my own shop for several years, I know a thing or two about customer service...now, I'm not saying I'm any sort of customer service guru, but the fact that I walked out mid conversation says a lot. It's been a while since a retail experience has left me so disheartened. Seriously, this place is awful. For some proper, sound advice on cameras, I'd suggest heading to Camera World on Wells St in Fitzrovia, the place where I'll be heading to spend my money.

    Snappy Snaps

    Snappy Snaps

    3.7(3 reviews)
    1.9 miSwiss Cottage, Finchley Road

    Snappy snaps is a huge franchise. You can see their yellow shops all around London. I'm reviewing…read moreone particular shop location on Finchley road near swiss cottage. Here is my point of view: I go there to process films from non digital camera and I was disappointed 100% of the time by the service. Last minute additional fee because they considered they worked fast, random extra charge for cross processing happens sometimes, poor quality of scans with extra high compression...I've obviously never been hassled and the job was always done eventually but I always got that bitter feeling that it wasn't an easy experience. The only enjoyable feature to me is the 30 minutes processing while you do groceries or something, but you have to pay for it ! I probably used their services about 10 times because the proximity was convenient but I wish there was another shop available. Unfortunately only large business chains seem to hold on in London and this industry is not especially growing. The prospect of a local competitor opening is unlikely.

    The team at Snappy Snaps in Swiss Cottage are the best! I have been coming to this location for…read moremore than 20 years and we have used just about every one of their services. We have done studio shoots here and still use their family portraits. They have made passport photos for all of us. They have made prints, they've made cards, calendars, mugs, even photo tote bags for the grandparents. In fact, they have overseen the photographic evolution of our family, from when our kids were toddlers right through to now, when they are in their 20's. We cannot speak highly enough of their services -- always excellent professionally, and always friendly, personally. Thank you to Simon and the team who have helped us in so many ways!

    Photo Magic - photographystores - Updated September 2026

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