The women working in the clinic was very nice and visit was fine. Received the bill and was…read morethinking what a scam. She really didn't do anything. She is not a doctor. She asked questions and took my blood pressure. Felt my throat and looked in my ears to tell me I had some water and it would go away on its owe. The bill came and it was 580.00 dollars. WTF - for what - my doctor charges so much less. After insurance I still had to pay 140.00 dollars- what??? For real - That is what the appointment should have cost in total. So crazy - I will call my doctor next time.

Update: I only ended up waiting less than 10 minutes. However, when NP came out to get me she said…read more"Now that wasn't 40 minutes, was it?" In a snide tone. My visit went fine but she has a bad attitude. Went online at 6:30 am to register for my "place in ". Tried on phone and PC and there was no option to "get in line" at this location. I kept trying and figured the "line" didn't open until the location opened at 8:30. Got online at 8:33 and it said I could get a place in line and the wait was 6 minute. Since it was only a 6 minute wait I got dressed and arrived at 9:05. There are 3 people in line ahead of me with a 40 minute wait! Ugh! The nurse practitioner came out and asked me if I was the next person. I responded with "I wish". And explained to her what happened. She explained that there were already people physically in line at the store at 7:00 am so she made the online "line" unavailable until 10:00 am. This should be stated on the website. If I had known that I would have gotten dressed and come at 7:00 this morning! This online sign up is seriously flawed. Not to mention, the way the nurse explained it was condescending and she lacked empathetic customer service. I'm not sick often so I don't know the ins and outs of getting a good place in line. CVS could do a much better job of explaining the process on the website.

Do not appreciate that Endeavor is cutting many services at Alexian Brothers hospital. Now need to…read moredrive much further for several of my healthcare providers.

DO NOT USE THIS FACILITY!!!! They follow the "hospital billing practice". YOU WILL BE CHARGED FOR…read moreEVERY LITTLE THING...in ADDITION to your Urgent Care Co-Pay. My urgent care co-pay is $50 for my Aetna insurance. Because they charge like a hospital, I ended up having to pay my $50 co-pay plus an additional $300 for my daughter's 30 minute visit. Mind you all they did was take some blood (and she still had to go see another doctor after this visit). I had to pay for the doctor she saw, a room fee, the blood work being drawn, and someone to read the blood work. I'm sticking to the Duly network. They bill appropriately. Stay away from Endeavor Health. They are a scam.

This review is a couple years late. But it just popped into my head, so figured I'd review now…read more It was around Feb. 2020. Which was near when Covid was becoming newsworthy. My wife had cancer and had been through 6 months of chemo, 1 month of daily radiation, as well as other treatments. This day she was having chest pain, and I insisted we go see what is happening. Turned out is was probably just anxiety. Anyways, I pulled up in front to let her out and park the car. But she told me to wait a minute. So of course I did. We sat for maybe 2 minutes in the car. Nobody around outside. No other cars. I just was seeing how she was, and persuading her to go get checked out. Then out walks a lady nurse. I'm thinking to myself, "good, maybe they will help persuade her to get checked out". Boy was I wrong! We were greeted with an angry, "What are you doing sitting here?" I said, "My wife has some chest pain and we are just getting ready to come in." Her response in a snarky tone was, "Well it's really weird you are just sitting out front like this!" I responded, "Well, we were deciding if it was needed to come in." Her response, "We can't help you, you need to go somewhere else!" It was a very weird experience. Thank God my wife was fine and it seems it was only anxiety or perhaps just something caused from her year of cancer treatments.

i went in to be seen and had plenty of cash as i am not currently insured. after finding that there…read morewas a 50% higher price to be seen that what i saw posted online i asked about that and was basically talked out of being seen by a secretary and she gave me a pamphlet for financial assistance. i never said i was poor or broke, i was upset at the lack of transparency and understanding and left. not going back again and really hope that this improves for others as im just hoping im ok at this point and have lost faith in the industry. honestly sad excuse for a medical center.

At 7:30 a.m. on a Thursday morning, feeling miserable from a probable flu bug and hoping to get a…read moretest to confirm a diagnosis, I began the online process for making an appointment with the Minute Clinic on Plum Grove in Rolling Meadows, choosing a 9:30 a.m. appointment that same day. I answered the required questions about symptoms, personal details, consents and insurance. I got to the point at which the system told me I was 60% done with the scheduling process. The only remaining step was the pre-appointment check-in. This feature, however, showed a lock icon and said it would be available at 9:15, 15 minutes before my appointment. I received two texts after this reminding me to do the pre-check-in, but there was no way to complete it. After a half hour I got another text saying that my appointment had been cancelled because I had not done the pre-check in. When I attempted to start again, I was told the next available appointment was not until 11:50 a.m. Went through all the steps again with the same result--got to 60% complete and was told I needed to do the pre-check in, but the feature was locked--" Will be available at 11:35." Received text telling me appointment had been cancelled. Note on the website said Walk-Ins Welcome: Current wait time 1 hour 50 minutes. Went into the store to try to talk to a human being. While waiting, thought I'd try to make an appointment at their customer kiosk (or see whether one of those I'd already made had magically registered in their system. The kiosk was offline. Waited 20 minutes, during which time I attempted to make another appointment on my phone. Told next available appointment was at 2:50 p.m.--mind you, only an hour and a half had elapsed since I started attempting to make the first appointment. Healthcare provider on duty came out and I attempted to explain what had been happening. She turned the kiosk on and gave an explanation that some appointments had been cancelled that morning, so the system was thrown off--well, yeah?! There were only two people in the waiting room and two names on the screen shown as waiting or being seen. Healthcare worker said she couldn't tell me how long I'd have to wait as a walk-in, as she was the only one there--could be several hours...or was possible I wouldn't be seen at all. Student intern walked through steps to try to schedule an appointment--next available 6:50 p.m. "Would you like that one?" she asked--at which point I gave up and went home to bed. What a mess and what an insane runaround to put people through who are already physically miserable. CVS Minute Clinic needs to do some serious work on their system. I'm sure the healthcare workers are fully capable...IF you're able to get in to see them. Good luck with that.

The nurse who took care of me was professional and right on with her diagnosis and my script was…read moreready before I even left CVS. The minute clinic is awesome!

This place is very professional and staff was very nice. Great patient service and care. I would…read morehighly recommend coming to this location.

I'm not sure how to feel about this place. We came here about a week ago because my husband was…read morefeeling a little off because he had small swollen lymph nodes. We didn't have an appointment, so because we were a walk-in for the first time, my husband had to give his ID and insurance card. Then, the receptionist said it would be about an hour wait since we had 4 people in front of us. We waited, and after about 20 minutes, he got his identification cards back and was told to look over all of the printed information and to sign the papers. Upon looking at the info, the receptionist put his phone number in incorrectly, and his birthday was 2 months off even though it was on his ID. My husband made the changes on the paper and told the lady that the info was wrong, and she said that his insurance said the birthday she put in the system... even though she had his ID with the correct birthday. This truly wasn't a big deal because it was a small mistake, but my eyes and ears were on alert throughout the whole visit because of this. Some other negative things I noticed: they quickly diagnosed my husband with tonsilitis even though he had no other symptoms other than small swollen lymph nodes and that they claimed his throat was a little red. They gave a prescription to him for antibiotics, but I thought that seemed crazy. He ended up not taking them and was fine in a couple of days. Next, he got his ears cleaned, and the male nurse randomly left us in the room with all the supplies in the room, which seemed extremely unprofessional and flat-out disgusting. Literally, the spray bottle was kept behind my husband where he was sitting, and the dirty waxy water was kept on the counter in front of us... No one should be trusting random patients in a room with dirty tools. They didn't even take the dirty paper off of him, and they didn't wipe his ears off or anything. It all seemed so gross. After the male nurse left, the female doctor came in and rushed us out and told him to use ear drops so that he could come back for a follow-up. She also left all the dirty supplies in the room, and my husband had to literally ask her if he could throw away the dirty paper left around his neck. The only positive was that everyone seemed nice and friendly. However, after they were rushing everything and came to random conclusions that could potentially make sense, it made me hesitant. We didn't even get a post-visit summary page or anything after. Overall, I'm not sure I'd come back, to be honest. I'm used to going to Amita Immediate Care facilities, and I've always had positive experiences where they'd clean after themselves and be honest with diagnoses.

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

Astoundingly efficient office…read more The office is easy to locate and very clean. Some of the outside office waiting area furniture is a bit aged but still serviceable, I'd probably say they'll replace or refurbish the furniture in a year or so. The clinic rooms are extremely clean and very well maintained. The clinic rooms put the waiting area to shame. Intake nurses are polite and conversational. They're willing to take time to collect and explore medical history. The APN (care provider) is very efficient in their provision of care. They do not argue with a persons needs. They go above and beyond to make sure that the patient is the driving force in the room and the provider a validating and prescribing agent. Instead of the provider talking down to patients with chronic conditions the provider lets patients decide their care needs and aids the navigation. It's truly a collaborative care environment unlike some offices I've been in where providers are controlling and have the final say in everything. This is a prime go to clinic for most minor needs. That said it might not be a fit for more major needs. There's the large Des Plaines care center for more extensive needs such as the need for an on-site blood laboratory and point of care blood testing. For your basic sinus infections and pneumonias etc this office will do the job efficiently and quickly. For more involved rare organisms, you might want to consider the larger urgent care / outpatient center. Choose carefully based on the severity of your condition. Also, don't bother with instant quick care video visits. They'll just waste your time and have you go to urgent care. This clinic has been a go to for my healthcare for years and will remain that way.

This place is absolutely terrible. We are here now for my son's shoulder injury and the place is…read morecompletely empty and it still took them 45 minutes to take him into a room. The receptionist was extremely rude and spent the entire time looking up wigs and hair extensions on her computer. Horrible customer care. The nurse and practitioner were fantastic and very nice and caring!

The wait times are ridiculous. My appointment was at 12:50 (I showed up 10 minutes early) I wasn't…read morecalled back until 1:35, where I sat in the room and wasn't seen by the provider until 2:05

Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

I had been diagnosed with Low T in 2005 by my doctor. Unfortunately he ran other clinics in Europe…read moreand he closed up here in the US to focus on his medical research across the pond. Disappointed by this I had to find a doctor that would recognize that Low T in a person at 24 yrs old was a legitimate concern. I looked and looked and looked.....6 years I looked. Every blood test the doctor or endocrinologist would say "Your T levels are in the normal range." Yes, test levels in the 250 range are normal I suppose.... for a 100 yr old man. Nobody wanted to help, there was this weird stigma about prescribing testosterone either as a gel (Testim) or as an injection. Finally after moving back to Chicagoland I found mens health. I called to find out the hours, they were open that day, they accepted walk-ins and my insurance! I came in, filled out their paperwork, and was seen within a couple minutes of turning in my paperwork. The doctors were very caring and really did understand the frustrations I was having in finding people to take the low t seriously. They drew my blood and explained they would have it tested to see if I qualified for testosterone therapy. The following day I received a call and I came to the office. My levels were 268 and they said that I certainly qualified for treatment and they got started right away by explaining to me the treatment protocols they could offer for low t and the often associated ED. I walked out feeling like I had finally found the place I had been looking for. Since that day I have been back every week since August or September of 2012 when I walked in the first time. Today the office has expanded its services and they now have an in house chiropractor who is just as good as any of the other medical staff at fielding your complaints and addressing them with adjustments and recommendations for stretching or physical therapy you may need. You can bring anything up to them and they will do what they can. They have given me diet plans to follow to help get the best out of the protocols as well as treated my back problems with elctro stimulation and dry needling trigger points in my lower back. They offer so much more than just Hormone therapy. I look to this office as my primary care group for one reason and one reason only... They go to great lengths to take care of their patients and address any health issue you bring up to them with a great sense of professionalism and take what you say seriously. If they cannot provide the care you need, trust that they will find someone who can. Your health and well being is their top priority.

Great place - they have many locations in Chicago area . I like the downtown location and…read moreSchaumburg locations - staff are extremely friendly