What a joke, the girl who did my fingerprints asked if I cut my fingertips in order to avoid fingerprinting?!? Then continued to literally keep talking even though I was clear I had a child in the car and needed to get going, fast forward she completely messed up the fingerprints after not shutting up the whole time and accusing me of some of the dumbest nonsensical things ive ever heard, now I have to go somewhere else and this girl wasted my time, go somewhere else bc you will have to anyways. Awful care and low quality service read more

The staff is both incompetent and rude. They do not post their hours for specific tests, nor are they HIPAA compliant. I made an appointment after arriving the day before and being turned away Bc the hours for employment testing were done. (If it was bloodwork and the phlebotomist wasn't available, I'd understand - this is a urine test. Check ID, get my urine, and done.) I made an appointment for today, signed in on time. And now 20 minutes later and I'm still waiting. What's the point of the appt? Additionally, the staff is sitting on their phones at the front desk. #CustomerServiceFail As I watched a woman walk out after her appt, they slammed the door behind her. This is added at the end Bc I just witnessed it happen and couldn't believe my eyes. read more

Typical LabCorp unprofessionalism, they are renovating this office and didn't provide this information on their website.

Not friendly. The person working reception also takes blood but doesn't wash hands in between. She did put on gloves but with dirty hands.

The staff at this LabCorp location are wonderful. Sharon, who is one of the people who works the front desk and collects the samples, was so helpful and accommodating. My doctor's office had faxed my bloodwork order to the wrong lab, and so I had to wait a half an hour for them to send my order in, and because of COVID I decided to wait in my car. I missed my appointment slot because of that error, but Sharon made sure she could fit me in. She called me as soon as my order came through and she had prepared the room to get my blood drawn and get me out of there as quickly as possible. I'm so grateful! read more

Unfortunately, I have to get blood drawn often, and this is my lab of choice. The staff are professional, good at what they do. Sharron, in particular, is one of LabCorp's greatest assets. She listens, is friendly, and makes me always feel so welcomed and comfortable. Also, my doctors prefer LabCorp over the others. Highly recommend this location. The last time I was there, I witnessed a woman threatening the staff because the patient didn't have her proper paperwork, and was sadly threatening them because she wanted the test done, no matter what. They did not deserve the treatment received. Really unfortunate to know the staff gets threatened. read more

I want to start off by saying that I usually visit the location in Deerfield, as I have to get yearly drug testing for my work. On average, it takes about 5-10 minutes of wait time, with 20 minutes being the longest I've waited when there were multiple people ahead of me. This is not the case with this location. It took over an hour from the time of check in for me to get called in, and they seemed to average about 15 minutes per person. I work in healthcare and from the wait times to the overall rudeness of the staff, I can assure you this is not a well run facility. I can confidently advise you to save yourself some time and visit a different location. read more

I'm in the same boat as everyone else that has went here. Should have checked the reviews first but I thought, "it can't be any worse than any place else". I was wrong. Went in at 8am, granted there was 8 people in front of me, but I didn't get called until 9:20am. Come on, what a waste of time. Have some pride in your work. This place was just sad and depressing. read more

So this review is for the labcorp in Concord, NC. So I was directed to one room on the left - a lady in front of me was directed to a room on the right. I was ask to come over to to the rm that the lady - in the process of drawing blood - and ask to give a urine sampe - no big deal - I'm an man btw - but the restroom adjoining THIS small room - had no real way to clean up - the sink had its controls taped down - so could not be used - so no washing of hands afterwards. So I walk out - feeling a bit embarrassed to be honest - holding my cup of urine - and the nurse says just set it over there on the desk. I have no complaints with the nurse drawing blood - nothing stood out that I notice about gloves, etc. She was very nice - but the process was almost like boot camp getting shots - maximize the number being processed as quickly as possible - hurry hurry now move on. This was my 2nd time using labcorp - the first time - 2 years ago - I just walked out - my impression was a low budget facility. The low budget part is still there. I normally go to Gateway - part of the hospital chain across the street - they are so much professional...but for other reasons I had to use lapcorp. I will-not-ever-use this facility again. read more

I saw all the negative reviews down below and I was nervous to come here (normally because pre employment drug screenings are a pain). But this is the best service I've ever gotten at a LabCorp location. The staff member was very kind & thorough, and I was only there for maybe 15 minutes. Making an appointment ahead of time is advisable. read more

Very few things in this world are as awkward, uncomfortable, embarrassing and humbling as trying to pee into a little plastic cup. I'm somewhat convinced these lab tests are designed more to see how much BS you'll go through for a job than trying to figure out whether or not you've been toking up. In fact, you'll almost wish you had some mellowing agents in your system because it's freaky and stressful. The building is outdated but there's plenty of parking. The elevators seem safe-ish and the actual LabCorp office has definitely seen better days. The waiting area is nothing special aside from the multiple signs all over that tell you what you can't do - specific hours for drug testing, no kids left alone, no camera phones, no guns. Two surly women worked the desk and basically pointed and barked orders the entire time. "Sign here! I need your ID! Sit down and wait!" It was pretty much the same process when my turn came. "Come with me! Shut the door behind you! Put your keys in here! Take your jacket off! Rinse your hands... NO SOAP!" Sweet baby Jesus, I hope I never get sent to prison. I wouldn't last. For a pre-employment drug screen you're expected to leave all your belongings in a locker, rinse your hands without soap, take a sterile tube, go into a bathroom that doesn't lock, pee into said cup (more than a certain amount but less than another certain amount), dry cup off and then hand it off to the employee. You're not allowed to flush until they inspect the bathroom and you can't wash your hands. You have to go back into the exam room and wash up there. It's tedious and nerve-rattling. There you initial the label on your sample and sign a bunch of paperwork. I made an appointment, so I was in and out quickly and couldn't have left in any more of a hurry. The place was just so off-putting and the lab ladies were so frigid. The drug screen bathroom was super janky, with handwritten DO NOT FLUSH labels barely hanging onto the lever, duct tape over the faucet and cardboard taped to the trash and sink so you can't use it. It's understandable but looks trashy and not at all clean. I recommend going to the Schaumburg location, if possible. I recall the woman working there being somewhat cold as well, but that was three years ago. Things may have changed. I do remember it being a much cleaner experience. read more

This is the absolute worst Labcorp location I've ever been to! The two men there today were rude and had no customer service skills whatsoever. A man called asking for directions and after they hung up with him they proceeded to laugh and make fun of him loud enough for the waiting room to hear. The lab tech also said loud enough for the waiting room to hear, "Oh Hashimotos". I guess he was looking at my lab request. Thanks for announcing that to the public. When I confronted the man behind the counter for his inappropriate behavior he had no remorse. I asked for a comment card since their comment card box was empty and he informed me they were out so "you'll have to call my boss" was his recommendation. read more

Skanky & shady, but the people were nice. I had the feeling like I just didn't want to touch anything... I just wanted to get in and get out and be on my way. Luckily I went when it was not busy, and the staff was very kind and helpful. It does seem kind of sketchy, and unclean, just dingy and odd, I am really glad I did not have to do any bloodwork... yeesh... Made small talk with the nurse, she was kind, which I wonder if she isn't there often or the people going here are rude to her first, but I had no unpleasantries with anyone... just the facility is so... off-putting. I do hope I don't have to go back, I am glad they are not my regular physican's office... I think they just do drug testing for jobs or something, so maybe they get a lot of shady, questionable people through it's doors, I don't exactly know. The elevator ride up with random strangers was uncomfortable, not because it's an awkward elevator, but because of the certain... clientele who seem to go here? They do employment drug testing odd hours,not the whole time they are open, but only from 9a-11am, and then again from 2p-4p. You do not need an appointment, you can just walk-in, but I suggest calling ahead of time just to see how busy they are. I'm glad it's over... There is lots of room for improvement here, let's put it that way.. It's done, I don't want to go back, but the people were nice...so make of it what you will. read more

11/2020 They really need more than one person working here. But I have experienced that at other LabCorp facilities in the area too. So not different. Clean and friendly. Staff is good. read more

Not coming back! Rude, unprofessionals and will rush you making you look stupid. I heard them laughing at some clients and raise their voice to follow instructions. Go somewhere else. Not this place. read more

I was required to use labcorp as my service provider. I chose the Arlington heights location and was expecting to wait on a Saturday morning. I arrived at 10:40 and the customer service was very professional and friendly as well. The young lady named Sharon helped me immediately and l was in and out in under 15 minutes. A very pleasant experience. I just wanted to share it. read more

Rude! Just like the rest of the reviews say. Only dealt with the Asian male receptionist. I understand doing the same thing day in and out and dealing with the same procedures and questions from people can get frustrating, but these people work for a business and they need to provide adequate customer service despite how mundane the job can be. read more

I just need to do blood work for a wellness check, I got there early, and they took me immediately, that's not even the best part. Both David and Sharon were all smiles, which has become a rarity. It's a great change to go to a clinic, and deal with truly friendly people. Thanks David and Sharon read more

I would give no stars if I could. So I had to do a drug test for work at this location. When I walked in the staff was rude from the get go. There was a clip board at the desk which I assumed I had to sign. I sat down. After 5 minutes I was called by a snooty receptions and asked for my Id. She had me sit back down. Then the other staff member called me in and gave me this giant cup to pee in. I only gave a little. They told me to come back at 2pm and try again. I came in a little before 2 and simply asked why are they being so strict with times and the size of cups. The female receptionist got super rude and instead of trying to explain she gave me attitude and told me to leave. I have no idea if I will be able to work for the new company considering all this went on! I cannot believe that this piece of shit company is going to get in between me and my money! Ridiculous! Your staff deserves to be sued! read more

This place should truly be re-vamped with a new team. My 16 year old daughter went in for a drug test for pre employment and her first job. These people were so rude and completely degrading. I am trying to raise my daughters to be decent human beings and work ethic and this is her first experience. Absolutely ridiculous. I would love to treat one of their children in this manner and see their reaction. read more

This place advertises phone apps, but will not accept your electronic medical insurance app. Neither will they try to resolve the issue. They were not very helpful and seemed to not care at all. Welcome to the 21st century..... read more

Walked in with my son at 8:00am for blood testing after sitting at Quest for 30mins with no movement. Got tested almost immediately- staff were polite, friendly and most importantly very good at making my nervous son feel comfortable. This is my second experience with LabCorp, and I highly recommend them for testing. read more

Why are these people hanging up on me??? Im trying to get some very important information regarding my tests and they put me on hold and hang up? Wow idiots. I know I'll never do my testing over there. read more

I went to the S. Wilke Rd. Arlington Heights location on Nov. 14th mid-afternoon for a pre-employment drug test. The female worker at the counter was rude to me, behaving like she was a police talking to me like I am a criminal. I am a white collar worker and dressed professionally. The female worker instructed me like giving me an order in a prison with a degrading tone. I read other reviews and obviously I am not the only one experienced this treatment. This is not the way to treat customer or anyone. This female worker seems to target certain group of customers for this "special" treatment. LabCorp needs to train their employees how to interact with customers equally in an appropriate manner! Maybe a post-visit customer survey will help to improve customer service. This is a horrible lab! read more

I wish you could give a place no stars!!!! The worst LabCorp experience I've ever had. Grossly understaffed with incredibly slow individuals working. Save yourself the time and aggravation by going somewhere else! read more

I wished I checked the review before I came here. The staff are rude and unprofessional. They are 10 times worse than DMV so you get the picture. Be prepared to wait for hours if you come here. read more

Poor service. Very slow. They arrived late and cared more about chatting to each other than dealing with the customers who were waiting. read more

There website and their voicemail says that they accept walk-ins and that they are open until 4:30pm. They apparently do not accept walk-ins and you have to get there before 3:45pm or else they will not let you take a drug test. They should publish these facts so people don't waste their time in trying to get a pre-screen drug test. read more

I had to give 1 start as Yelp didn't allow me to write a review with 0 stars. This location is absolutely worst at customer service, highly disorganized and very rude to customers. During checkin, I had to wait more than 5 minutes for the staff to stop talking to each other and even look at me and ask what I'm there for. I had an appointment for the testing to be done and even then they made me wait for well over 20 minutes to call me in; and this was at a time when the center was empty and didn't have any other customers other than me, wow! Extremely lousy staff who don't know what customer service is and have no respect for others time whatsoever. read more

One of the rudest person we have met ever. The lady behind the counter is unfriendly, rude and doesn't know how to behave with patients. NEVER GO THERE EVER. read more

Could they be any slower. I was here at 8:08 it is now 8:43 and they are on their second patient. This is just a facility for blood testing. Come on. If you are supposed to open at 8 then be open and ready for business at 8. I would go to the location off of Rand before coming back here. Shockingly slow. read more

Oh my gosh. I have been sitting at this facility for about 20 minutes and I feel like I know the receptionist whole life story. She had baby daddy drama, how she has drama with her other co workers, literally swearing and dissing her colleague. So unprofessional. I can't believe her supervisor does not say anything about how loud she speaks and how inappropriate her conversations are. Not to mention, who ever is doing drug tests in there told us to hold on an additional 5 minutes so he could make his coffee. Unbelievable. read more

Can I leave zero stars? The almost-English speaking woman at the desk was overtly rude and was calling out patient names, mispronouncing them (simple, common names) and ridiculing the patients for not writing clearly (I saw the list, it was clear). Additionally, this employee was calling out the various tests people were there for... anyone hear of HIPAA? The waiting room was dilapidated, peeling paint on the wall, and unorganized. There was an odd picture of a pig framed on a table with beads or something around it. Just really unprofessional. I left before getting my lab work done because it looked way too sketchy to manage any simple medial procedures, even a blood draw. I'll be following up with them, as well. Unacceptable. read more

I highly recommend avoiding this facility. I went there for a blood test and immediately noticed the waiting room was unclean, unkept and felt very dingy. That issue was far surpassed by the rude, grouchy, and far less than caring woman who was there to take my blood. I asked her a couple questions and she was as rude and unaccomodating as a person could be. So much in fact that I literally walked out and refused to allow her to draw my blood. Shame on the upper management for not spotting the physical and human resource issues at this location and working to amend them. read more

I wouldn't come here if you paid me. I moved to town 3 days ago and my 1 year old son came down with pink eye. This office was referred by our insurance, so we scheduled an appointment. We showed up for our appointment 30 minutes early to do paper work, and sat in a lobby with nothing but screaming children and plastic chairs for an hour. During the first hour another family stormed out saying this isn't the first time they had to wait this long. After that they called us up saying that there are 4 more appointments before ours so it would be at least another hour wait. At this point I have left and would rather find an urgent care than this joke of a medical office. NEVER GO HERE read more

Very rude staff (especially the male nurse). I seriously felt as if I was at the DMV. I had a 3 pm appointment and was called out for being 3 minutes late. Only to sit and wait for 60 mins even with an appointment. Office area is run down. Smoke alarm was covered in tape (how is that not a fire hazard?). And these people are drawing my blood? I am sure other Labcorp offices are much better managed (Labcorp management - are you reading these messages? 100% negative site reviews sure would trigger changes at most companies) so seek out another location. read more

They moved from Arlington heights rand road location, but there never informed us where we were waiting in old location for 7am appointment which we worst, finally we collected new address from next door and reached the location, worst service. also don't have record of our appointment. Please don't go with this labcorp, schedule with some other location read more

Lost my blood work 5 4 3 2 1 2.0 20 reviews Google reviews Most helpful Jenn Williams in the last week If I could give no stars I would. I went to this location 2 weeks ago, scheduled my apt online got a confirmation number and everything. I went on the time and date I had requested by the appt online. When we got there it was 5 families all sitting waiting no problem. It was weird though because there was no receptionist or someone behind the counter to check you in so everyone was just singing a sign in sheet, so I did sign in as well and sat down. 10 minutes later very close to my appt time my name is called not my confirmation number or hey 1030 appt we are ready my name. I go and this nurse won't even look at my referalls from my doctor, I should note I was going in for some blood work my doctor had requested. Apparently for United healthcare members it is cheaper to go get blood work done through Labcorp as they have some form of partnership together... I didn't say easier. Anyways after being poked and prodded for 15 minutes they got my blood I asked when I would find out results the nurse said we will be in contact. Ha. It's now been about 2 weeks now no results called my doctor they don't have any. I contacted Labcorp and oh they have no record of me. What? They are saying confirmation numbers mean nothing to them nor does my name or birthday they can't find me. How? I scheduled online on their website. Got a confirmation number. Was called by name at my appointment time. Where's the problem? So instead of saying we LOST your samples they are going with you never were here do you go by any other names. I known I was their and I only go by one name. This company does drug testing for many companies and is pretty big apparently though they can't even tell you who comes to visit their locations or keep track of their samples. DO NOT USE THEY LOOSE YOUR SAMPLES AND TELL YOU THAT YOU NEVER WERE THEIR. I just don't like the fact that they are lying to me, my blood samples are out in limbo and they can't tell me any other information. Just own it and admit you lost my sample instead of telling me I'm lying and was never there. I never heard of this and my doctors told me to go back to their location to speak to them but my job and their weird hours I can't until the weekend I just wished I had paid the higher price and had not gone here, it would have saved me more time this is not a better way United healthcare ditch them and just discount patients either someplace more relaiable or at our doctors office. Big waste of my time and very disappointed. read more

This place doesn't even deserve a star. The lady at the front desk cannot even spell my name correctly by looking at a drivers license. Why would someone feel comfortable with having someone who can't even spell draw my blood? Luckily, there was another lady, from another location, filling in who took my blood. She was good, considering I have small veins. The waiting room was plain, unfriendly, and unwelcoming. If you speak English, you will not be understood. I will never return. read more

I'll make this simple; DO NOT GO TO THIS LOCATION!!! Every negative review is an accurate reflection of the service you will receive. The staff is very rude and the wait times are ridiculous. My girlfriend and I arrived on time for a 10:00am appointment and our name wasn't called until 11:15am. That is despite having an appointment, and people that arrived after us were taken care of before us. It really reflects on LabCorp as a company that they haven't addressed the issues with this office. The bad reviews go back years so clearly customer service isn't a priority for them. Save yourself the lost time and the frustration and just go somewhere else. read more