30 years of experience they quote!! I assume this is 30years of pissing people off by not showing up, wasted 5 hours waiting never showed up after promising a professional service, don't waste your time ringing to find out where they are, you get sent to the answer phone immediately. This business deserves no support whatsoever it is a complete waste of time. Avoid at all costs there are brilliant firms out there to do the job this is not one of them!!!! read more

Really impressed with the Piano movers, very helpful from the beginning Got my Piano up the stairs. Highly recommended read more

DO NOT TOUCH THIS COMPANY. They quoted for a job which i paid in advance (more fool me) and they have not contacted me since. They do not answer the phone or texts or emails. I want my money back but there doesn't appear to be a way of obtaining it. read more

Scam company, I have an open fraud investigation against them with action fraud and a letter from my bank after an investigation stating that they scammed me. DO NOT USE read more

PLEASE DO NOT USE THIS COMPANY! It is totally untrustworthy and we have now been waiting 5 weeks for the piano to be delivered. We've had nothing but one excuse after another to say why the three dates arranged so far didn't work out. read more

Never use this company. They collected our piano over two months ago and are now refusing to deliver it, demanding that we pay for storage whilst waiting for our delivery. Their ineptitude, arrogance and callousness is shocking. Do not use this company. read more

Before I go into detail let me warn you, DO NOT USE THIS COMPANY. If that is as far as you get with this review then I will hopefully have saved you from a lot of stress. I booked my piano move three weeks in advance of the date that I needed it to be moved. The only time when there was someone at the collection address so it was pretty vital that the job got done. Rita (who seemed a little rude) gave me a quote and told me it was booked. Great. About a week before the day, I got a call from Rita explaining that the driver could no longer deliver on the day I'd booked so can he come the following day? Having already arranged time off work to receive the piano I was understandably annoyed but reluctantly agreed as I thought it would be too late to find another company. Fast forward to the day of the move. I wake up to an email from Rita saying that the driver isn't working today and they need to reschedule. She claimed that the driver had tried to collect the piano the evening before but neither myself nor my uncle at the other end knew anything about this despite the fact that I had given them both our numbers. So now I cannot have my beloved Grandmother's piano collected because my uncle is leaving the country. Thanks Piano Taxi! If you do not value good organisational or communication skills from your piano movers then choose this company. They will give you an average price and a less than average service! read more

Piano Taxi offered a reasonable rate and, in all fairness, arrived promptly and were very friendly. It was a tricky move that required moving a piano upstairs (Piano Taxi claim to be experts in their field, however). During the move, one of the movers managed to knock a 'foot' off the piano. Assuming that they would screw it back on, I wasn't too worried about this. However, some of my piano keys weren't responding well a couple of days later... they had hid the foot inside the piano rather than fixing it back on. They also caused quite a few chips/scratches to the paintwork in my flat. When I emailed asking for a receipt and mentioned the above problems, I did not receive an apology, but simply a sentence saying 'This is your receipt: £180 for Rachel Yates.' Not a professional company as claimed on the website, particularly when it comes to customer satisfaction. read more

Please use this company if you, too, want to receive these fantastic customer benefits...: a) use pianotaxi if... your piano does not turn up on the chosen day because of administrative errors entirely on their part (you are told the wrong time to be in your home that is out by a number of hours, plus the delivery crew are not given your number and no-one contacts you all day) even though you have everything ready to receive the piano. Instead, your piano will appear 8 days later - this is only after you have been contacting the company each day to be fobbed off with vague promises as having it 'soon as'. b) use pianotaxi if... you want your piano to be carted on a merry 300+ mile round trip back to their Manchester depot and on the way to all their other drop-offs, rather than the 4.8 miles down the road you had originally intended. c) use pianotaxi if... you want them to renege on their promise that your piano will now be delivered for free, given that it was no fault of your own that the piano was not delivered first time. This assurance will be made to you by the staff member overseeing the company that week and manning all the phones as your single point of contact. Once the boss has returned from his holiday, however, he will decide that the member of staff 'did not have the authority to do that' - even if you then point out that they made a verbal contract with you as the sole representative of pianotaxi for that entire week. You will have to give in to this back-pedalling because your piano is now being held to ransom. d) use pianotaxi if... instead of being given the option of paying in cash on the door, which is offered to all their other customers, you are happy for them to reduce you to tears on the phone when they insist that you get to a bank and pay the money into their bank account with just 1.5 hours' warning, else they will not deliver your piano the next day - because they do not trust YOUR integrity to pay! This is despite the fact that you are finding it hard, by this point, to trust them an inch and pay for their non-service upfront. e) use pianotaxi if... you are happy for 'the boss' of pianotaxi (whose name is Martin by the way) to refuse to speak to you when you ask for him, or allow you to even know his name or a contact number despite so proudly representing his company. Instead, after you have paid the money before the piano has even been delivered to you, you will be instead delighted to receive this farfetched and sexist email: ''you are the 1st unhappy customer due to a staff mistake when nobody was at your addres , you have been stroppy and expected a Piano delivery for free..... do not reply to this email or deal with my company again The boss'' (I was of course always polite and calm on the telephone and in my emails). I am sure that after reading this glowing review, you will choose this particular 'leading piano company', rather than the many others that would fail to succeed to their peculiar brand of customer service. August 2015 read more

Under no circumstances use this company. We paid for the delivery of a piano around 6 weeks ago. The piano remains undelivered. They have become aggressive when we have enquired as to the whereabouts of the piano and are now threatening to charge storage for the piano (despite the fact it is entirely their fault that the piano remains undelivered). Do not use this company. read more

NO WAY would I recommend anyone to use this company. Sadly I had already booked them before finding the other reviews. ... They didn't meet any date or time they'd promised. Their view of it seems to be that you get whatever suits them and you are expected to be permanently available at source and destination. ... On collection they manhandled the piano and knocked a piece of decorative wood off the front (which, to be fair, they did later glue back on); they were so careless with the piano stool that some of its contents have not been seen again. General impression was that their hurry mattered considerably more than my property. ... "Paperwork" wasn't sent until they had picked up the piano. It then says that you are expected to pay everything up front. When I expressed doubt about this, I was told that if I didn't pay up front it wouldn't be delivered and they would bring it back. If the houseroom hadn't already been re-used I would have made them do it. Exceptionally presumptive, rude and incompetent. read more

Awful service, or none at all! Booked in to use, didn't turn up and still no explanation why. Communication in the build up was via email - short, curt responses. Use someone else - cowboys! read more

DO NOT USE! AVOID AT ALL COSTS!! Horrendous experience with this company. My 65 year old mum had arranged for her piano to be delivered from Glasgow to Crayford. We had arranged for the piano to be delivered on a specific date - 2 weeks later. I received a vicious and aggressive phone call from a guy called Mike saying that they would charge us storage and for me to pay him £50 to get the piano delivered at a different time. I tried to explain to him that this was not acceptable as we had already paid for this service and had been accepted by his company. He told me to get a lawyer as he was going to sue me and hung up the phone. He then texted me saying I'm blocking your number. (Very professional Mike, don't allow any communication to rectify the problem!) after contacting a girl in the central office, she organised for the piano to be delivered on a Tuesday - I explained that this is the only day we could do as there is nobody in any other day. She was pleasant on the phone. I receive a phone cal from Mike again on Monday saying "We are dropping your piano off today, we'll be there in 30mins" I said to him "You are down for tomorrow NOT today". He said "Pay me £50 and you get it today otherwise we take you to court!" I get I had no alternative but to pay him the £50 and rush home early from work to meet him at the house. When he was there, he was not even man enough to give me any eye contact at all or engage in any conversation. RUDE, HORRENDOUS COMPANY WHO EMPLOYS BULLIES - NEVER USE THIS COMPANY! read more