From the moment I called to schedule my complimentary consultation until the time I walked out the…read moredoor, I was treated with genuine kindness, professionalism, and respect. Even though I arrived a little late, everyone greeted me with warm smiles and made me feel completely welcome. The office is beautiful, modern, and equipped with impressive technology. The technician who took my X-rays was outstanding--thorough, gentle, and very professional. Dr. Alessandro Retis took the time to carefully examine my mouth, explain my options, and answer every question I had. I especially appreciated that he wanted to contact the dentist who originally placed my implants because he recognized they were high-quality implants that could potentially be used rather than unnecessarily replaced. That thoughtful and conservative approach gave me a great deal of confidence. The team also showed me the materials they use and explained their commitment to giving patients the best possible smile. One thing that really touched me was when they shared how rewarding it is to see the joy on their patients' faces after treatment--sometimes even bringing tears of happiness to both the patients and the staff. That spoke volumes about how much they truly care. James was wonderful in explaining the financial options and financing available. Everything was presented clearly, with absolutely no pressure. Freddy was equally exceptional. He carefully walked me through the treatment plan, explained the laboratory process in detail, answered every one of my questions with patience, and made sure I understood everything. I never felt rushed. What impressed me most was the outstanding customer service from the entire team. They encouraged me to take my time, think everything over, and let them know if I had any additional questions. There was never any pressure--only kindness, honesty, and a sincere desire to help. Based on my experience, I would absolutely recommend El Paso Family Dental to anyone looking for a caring, knowledgeable, and professional dental team. Thank you all for making such a positive impression on me!

My kids have been going here for about a decade with Dr Moellere. Now under new management, and…read moresome remodelling, there hasn't been any issues. I would recommend trying out this dentist with no questions asked. Good suppoet and knowledge to help your kids. Just make sure they brush and floss to avoid the unexpected dentist visits.

I love this dental care facility. My wife received professional dental care with complete…read moretransparency. The dentist is very professional and takes the time to explain everything in regards to your procedure.

I started coming here in 2021 and every time I had an appointment they were always over an hour…read morebehind. I stopped coming for about a year and recently wanted to try it again to see if anything changed, nope I am sitting here waiting, it's already been an hour since my scheduled appointment time. I've never been seen on time at this place. I guess it's time to look for a new dental office. I am giving 2 stars because the dentist home self is nice and professional.

I couldn't be happier with the treatment and care I have received with this dentistry. I wish I…read morecould rate higher than 5 stars. I originally was going to go to someone else, but they were booked and said they work with The Dentist. I was hesitant but was able to get in right away. I showed up and the lady at the front desk was EXTREMELY kind and patient, and was understanding about me being in a lot of pain. I had X-rays done and the examination, and I advised them I had a ton of anxiety from awful past experiences. Every single person who attended to me last Saturday and today have been nothing but kind and informative. I was still scared but they made sure I felt no pain before doing work, and always checking in to see if I was okay. Even wiping my tears I could not recommend them enough, especially if you have extreme dental anxiety.

This place has changed in the few years I've used them. I've been making payments on a set of upper…read morepartials that I was molded for almost 2 years ago and have not received. My first few experiences were great, good enough to be over 11k in services with them (including the uppers not received). I went to one appointment on a Saturday at 1pm. Still sitting in the lobby at 145, no one had come out to explain or even advise that they were so behind, I had to leave and abandon the $50 copay that they took. Knowing I needed a cleaning I rescheduled for a week day in the morning. The door was locked, I waited 15 minutes past my appointment date and noticed people standing around the front door. I had to leave that time as well, I got a call from the office a little before 10 asking where I was, I explained, and was told that no one had a key. I went this morning, figuring things may be better. I called and scheduled a cleaning, I get there and it turns into an exam, I'm good with that, I needed it, but then it turned into a incoming sales pitch about implants, which in itself wouldn't have been an issue, but It was made uncomfortably clear it became the focus. For the third time, I had to walk away from what should have just been a simple cleaning.

I'm a 75-year old man with several crowns and an implant. I'm recently returned to El Paso from DC,…read morewhere I had access to some fine dentists. Paul Ro and his remarkable staff are as good a team as any I have experienced. If you want top-shelf professionalism and precision care, supported by a compassionate and attentive staff, Paul Ro is the clear choice. Highly recommend!

10 Stars! Dr Ro and his team were phenomenal. He is the best dentist I've ever encountered. A…read morethorough and clear plan of action was tailored to me with in-depth explanations directly by Dr. Ro in 1:1 post-exam/post-care meeting.

The majority of the staff members here are pretty friendly and welcoming :) ! I felt that Dr Juan…read moreCobos and his assistants did an excellent job in taking care of my dental needs and deserve 5 stars :D ! Dr Cobos really took the time to explain where my gums were wearing down, and which areas were in danger of further tooth decay. Upon his recommendation, I decided to get 2 crowns done for my back molars. But after the crowns were placed, I couldn't wear my Invisaligns anymore that I have already worn for several years. I had to get new retainers molded. But I was grateful for this so that I could wear them on top of my new crowns and keep my teeth from shifting back to their original spots. As for the overall service at Vista Hills Family Dental, I took off one star because I felt that the reminders were getting kind of excessive. I would receive text messages to remind me of my upcoming dental appointments. But these weren't just text message reminders. If I didn't reply back "yes" or "no," then one of the front staff members would call me to ask if I was still coming for my appointment. I understand that dental offices run on a very tight schedule, and late arrivals or no-shows are never acceptable. But I think just a simple one-time text reminder is sufficient instead of requiring clients to reply back every single time. An orthodontic office I went to several years ago for my Invisaligns just sent one-time simple text reminders, with no expectations for clients to text back. I can understand if certain clients have a history of constantly running late, or who have a pattern of not showing up. For those clients, I can see why it might be necessary to require them to respond. But for reliable clients like myself who have kept every appointment, the excessive reminders are not necessary. On my first visit, after I was assessed for my dental needs, I also had to remind the staff member who brought me into the exam room that I was due for my bi-annual dental cleaning, especially when that was the initial reason why I booked my first appointment there in the first place. After I had my dental consultation with my dentist, he almost wrapped up my visit without arranging for my dental cleaning. It was only when I asked that he checked with the dental hygienists to see who he could squeeze me in with. Miguel, the hygienist, who worked on me did a great job, made me feel at ease, and cleaned my teeth. I would still recommend this dental office to my friends and family :) . On your way into the lobby, the front desk welcomes you to help yourself to complimentary coffee, water, and sometimes even snacks (like homemade cookies made by a staff member). But you can also enjoy these on your way out as well. But I just think that the reminders can be less excessive. Some clients like myself might not always be able to text right back if we're occupied with work or other tasks.

My entire family have been patients here for over 15 years, and I can speak for them to say that…read morethis is a very professional dental group that have taken care of all our needs. We highly recommend Drs. Alvarez and Dr. Davis. They most definitely follow all safety procedures and protocols at all times. They treat you like family!

Visiting the dentist can feel uncomfortable, especially when your dental health is not in the best…read morecondition. From the moment I walked through the door, the staff demonstrated exceptional consideration and compassion, creating an atmosphere that was warm, welcoming, and reassuring. This level of care remained consistent throughout every appointment. The doctor is truly the finest I have ever visited. She is kind, compassionate, highly knowledgeable, and fully up to date with modern dental practices. The office itself is outstanding, state of the art, impeccably maintained, and spotless beyond expectation. Although my case was complex, I now have a brilliant smile that I am genuinely proud of. I wholeheartedly recommend El Paso Quality Dentistry, P.A. to anyone seeking exceptional dental care. I am confident you will be as pleased as I am.

The staff is excellent! The Dr. Is experienced and gentle. Facility is up to date and makes you…read morefeel at ease.

I am very happy to have found Doctor Gutierrez and this Clinic. I would especially like to…read morerecommend Susana, the dental hygienist. She does an excellent job and is very friendly and professional. Robert Ferrell

I had my right maxillary premolar crowned in 2023 August . At that time, doctor said the treatment…read morewent well and thought there was no problem. After moving California this year, I went for a regular checkup and found that there was a huge cavity in the crown. The doctor in charge said that the crown was manufactured incorrectly, causing not only cavities but also serious gum problems. I called the general dental office and asked for some compensation, and they said they would never compensate me unless I came to the office and had it remade. These crowns cause tremendous mental and physical pain. I currently live in California, so why do I travel back and forth to El Paso? In fact, no longer want to entrust my teeth to the doctor who made the bad crown. If they were truly fulfilling their ethical obligations, they would have taken some responsibility for the bad Crown, which was only made seven months ago I am so disappointed and depressed.

Great customer service. Overall, an amazing experience…read more Dr. Connor is hands down the best dentist--ever!

Went to Conner Dentistry for a 6-month cleaning. I pay out if pocket as I lost insurance 3 months…read moreago. I confirmed with the front desk that this was only a cleaning and not an exam. Front desk confirmed and said cleaning is $100. At the end of the cleaning, Dr Connor came in and looked in my mouth for 2 minutes and left. I thought this was part of the cleaning. I paid $49 for his 2 minute evaluation. I spoke with the front desk manager and she would not to wave his exam fee. I feel this is a money grab and was not given accurate information. To be clear, I am happy with the dental cleaning just not the unexpected exam fee. If you want only a cleaning, I suggest telling Dental Assistant up front and have them relay this info to Dr Conner.