Recently took my car for a service. The place is shiny and smart, and the customer service is…read moreeven better. I have never experienced such professionalism at a garage before. The booking in was slick. They provided a courtesy car free. The car was valeted like new, and a couple of issues with my car were dealt with perfectly. I paid £299 for 3 years servicing, and at this price with such service - this is a bargain.

Booked a test drive with Harrogate VW. On arrival they said they had no record of it and insinuated…read moreI had made a mistake. Then they kept me waiting for 45 minutes, at which point I had had enough and announced that I would go elsewhere. Certainly not the level of customer service I would expect from a Sytner dealership.

I would not recommend this place. Please do not be mislead…read moreby the Deceptive reviews, clearly from new, false accounts. We arranged a viewing of a vehicle 2 weeks ago, that was advertised to have had a full mot and was ready to drive. This car on arrival had only 1 month remaining mot after being advertised with a full mot. I did request the most recent mot to look at the advisories, but it didn't seem available. On arrival of the viewing of the car, we immediately looked underneath of the car, as it was mentioned on the previous mot's, that the rear subframe and rear suspension components were corroded, there was an oil leak and that a wheel bearing was failing. On visual inspection of the rear underneath of the car you could immediately see that the exhaust was just hanging in place, the exhaust brackets had snapped from the corrosion, meaning the exhaust wasnt secure at the rear and the corrosion underneath the car was that bad I could pick away at spots around the car. We questioned the snapped exhaust brackets and we was told it would be fine to drive, this immediately put us off this vehicle. The man on the forecourt was then back and forth conversating with others inside the office, we was told a deposit could be left for the car and they then would get the work sorted on the car and rectify it for us, this is after being told on the phone previously they didn't accept deposits, etc. This was very misleading and a poor way to conduct business. This car clearly wasn't fit for the road, and was advertised as ready to drive, which it clearly wasn't. We was told that that a faulty wheel bearing the previous before the viewing was being replaced and rectified, we don't believe this work had been carried out as excuses where made that if we were to drive the car because of the new tyre it would sound loud on that side. The recent mot that was carried out 2 weeks after are viewing proves that the wheel bearing hasn't been replaced and rectified. The oil leak was also questioned and we was told it was just excess oil residue from previous servicing, there was now no oil leaks, this later mot again proves that there was still an oil leak. The most recent mot that was carried out 3 days ago,clearly this highlights that there was no mot 2 weeks ago. The new mot states that the faulty wheel bearing, and the oil leak have not been rectified after being told these issues had been resolved. Best advise is don't be blagged by these people.

Such a lovely guy, great quality cars and really good service…read more Reliable and would most definitely recommend/ go back in the future

Ive been pleased with ny motors in the past but last time I went to them I was left quite annoyed…read moreand wont bother using them again. I paid about £50 to fix my squeaky brakes and when I got home I realised they were still squeaking!,i also wanted them to fix my rear window wiper which they couldnt do, instead they made it worse whilst they were messing about with it. Wont use them again but prior to this experience they have been quite good.