This was my first visit to a Picture People in over 15 years. I use to work at the former location in Greenwood. This location in buybuy Baby is just one photo studio and then their lab. But they were pumping people thur every 20 minutes. I had purchased a package from Groupon for my sons Easter pictures. Since it was also his 10 month photos the photographer took some pictures on a plain white background and the rest on a blue and green background. She took multiple pictures of each pose so we had plenty of options. My son is pretty iffy when it comes to haven his pictures taken even though we have had them done every month since birth. She tried to make him smile. Between her and my husband jumping up and down in the background it worked. After all the pictures were taken she downloaded them to the computer and we choose the pictures we liked for out package. He did not pressure us to buy addition sheets or anything. He asked if we wanted anything else and when I said no he moved on. That is a big deal for me. They said it would be about an hour for our prints to be ready so we went to lunch and they were ready we I went back in to get them. We were happy with everything and will be back for more pictures! read more

Got my child's pictures taken and thought they did a good job!! Photographer did a great job trying to get my child's attention and moving to different and better positions and also very attentive to details of my child and the picture as a whole. Development looked pretty good, but maybe a little brighter/whiter than it should have been (I'm artist in demeanor and see these things). Sales associate did a pretty good job of letting me know the deals that were available and options I had. She cropped a couple pictures on the spot, listened to what it was that I wanted to purchase and easy as that she selected what to be printed. One ABOVE AND BEYOND thing that was done for me... It had been raining that day, and upon purchase of my pictures and carefully placing them in my cart, I didn't realize until walking out of the store that some pictures had gotten wet in the cart... At first I was devastated and thought I'd give it a chance and ask if they could help me out... and they were SO GENEROUS to reprint the damaged pictures for me!! HOW GREAT!!!!!!!!! QUICK AND EASY, have to LOVE that!!! I DO recommend that you make an appointment, especially around the holidays. Also, DO look online for coupons prior to going. read more

Photographer Cassandra did an awesome.job. I dont know why picture people had negative reviews, but I was quite satisfied with my experience. Cassandra was patient and I clearly told her what i wanted with my infant. read more

I went in for the free shoot the manager offered me after going in and getting a terrible shoot... their printer was down and they were running 20 minutes behind schedule. They had to mail me the photos and yet again the photography was little to be excited about. I officially will never go to this location and will be reporting to the BBB considering all the problems I have had. I even reached out to corporate only not to ever hear back after leaving a message and an email. read more

The issue at this location is not the photography, which is adequate. The issue is the service and lack of knowledge of the associates, as well as the overall absence of any type of managment or leadership. On our first trip, we were quoted a price for a package and then told we qualified for 50% off of that amount which would be deducted when we paid the next day. The next day we were charged the original higher amount and when we brought up our previous conversation with our associate, the cashier would only say "Well, she misspoke, the price she quoted you included the discount already." False, but we paid and went about our day. We had joined the portrait club, so we had a few sessions left and figured we would use those and be done with it. Our last session, which was last night, was probably the most infuriating. We had a 7:40 pm appointment for our daughter, and intended to just get a shot for a Christmas card and be done. We arrived 15 minutes early as instructed and noticed that one sales associate was trying to handle two families at the same time, and not doing a very good job at either. She infuriated one woman to the point where she just left without purchasing any pictures. At 7:55, 15 mintues after our appointment time, we started our session. Our daughter was a champ, and did a great job, and the session took 15 minutes at most. The photographer instructed us to wait about 30 min and they would edit the pictures so we could look at them and purchase. By this time we were the only people left at Picture People. At 8:25 we returned to view our pictures and purchase them. When we arrived, both associates were out front, and one told us "Well, I'm sorry to tell you but we close at 8 and we can't show you your pictures and you can't purchase any tonight, you will have to make another appointment and come back a different day." Understandably, we were livid. No one, at any point in time, thought it imperative to mention that they closed a full hour before the Buy Buy Baby closed, or that there would not be ample time for our session and editing/purchase. Furthermore, even if our appointment had started on time at 7:40 (which it didn't) according to this logic, there would not be enough time to complete our appointment anyway. Lastly, there was another family purchasing photo's at 8:10 when we left the studio to wait for ours to be edited. Excuses were made by the associates that "their manager" (who was not present) just made this decision today and that there was nothing they could do. In an effort to placate my wife who was furious, the associates decided the would let us view the photo's 'even though they aren't supposed to,' which is pretty ridiculous seeing as we couldn't purchase them even if we wanted to. This boils down to people not wanting to do their job. They were running late and did not want to accomodate us even though it was not our fault. The appropriate response should have been to either call us and tell us the details prior to our arrival, or elect to suck it up and put in an extra fifteen minutes due to running late. Picture People elected to do neither. read more

Fast & Efficient Experience. Their sessions are 20 minutes long, which might seem short, but was just the right amount of time before my kids were over it. The photographer worked quickly, and we were able to get 15 great photos. They like to do all the breakouts (family together, kids together, kids individually), but she worked fast knowing we wanted to get a really good family photo. We were shown our photos within minutes of finishing the photo shoot, and they will crop and edit images with you. We picked out the sheets we wanted, and of course got the CD (makes picking sheets out less stressful since I can always print off more from CD). They print on site, does take about 30 minutes, but all together we only spent a little over an hour there and left with printed photos and CD. I've been told Christmas Season can be quite busy, so for the best experience that time of year it's a good idea to plan on going for photos on a weekday or as early as possible (October even, because weekends in November & December get booked to full capacity). read more

I scheduled a family photo while my grandparents visit from Guam. We purchased a Groupon and set the expectation that there would only be an I treat with one pose. Instead the photographer insisted we take multiple single shots. We went ahead and went with the flow not giving any push back. While looking over the photos to select our final pose we were very displeased with how unprofessional the pictures looked . Body positioning was absolutely horrible after being directed to sit and stand how she recommended. We politely advised the photographer that we were not please and asked if we could take just one more to mimic a previous pose and critique it . The photographer then mumbled under her breath and seemed very angry that we wouldn't settle for the pictures she had taken. We then took the photo came back out to select and we were happy with one of the poses . I then made a comment saying "This one is great out of the many we have taken" the photographer then mumbled under her breath again but making it known she didn't like my comment by saying loudly "You should be after the many pictures I've taken." I thought this was not only unprofessional but very immature. Training is needed and a course in great customer service. read more

TERRIBLE ! I made an appointment for a family portrait a few months in advance. The day of the appointment I get a voicemail that their system is down & they have to reschedule. I immediately call & see if we can get in that same day as we had family members from out on state. I asked the representative if she could call me when the system came up so we could come in immediately. I didn't get a call back. I called back later in the day to see if the system was up. The representative acted as if she didn't know what I was talking about. All they had left were 20 minute slots & with the amount of people we had we needed an hour. So needless to say no pictures. I emailed corporate about the terrible experience. No response. I gave the groupon to a family member & her daughter's pictures came out fairly decent. However she stated she had problems with them as well. Eh that's what I get for not checking yelp before buying a groupon. read more

The picture people in Caslteton was HORRIBLE! The worst customer service. They told us that we could change outfits for our daughter on the phone however when we got there they told us we didn't have time. The girl taking pictures just walked out of the room without saying anything. We stood there like are we done?? This was the worst experience EVER! The photographer did seem like she knew what she was doing. Told us it was our fault because we were 5 minutes late however we stood at the desk for 5 minutes while the workers stood in a little room chatting read more

TERRIBLE! I wanted a family portrait. The photographer had absolutely no idea what to do. She didn't tell us how to stand or sit. She just stood there. My husband had to arrange us. He's not a photographer. She basically just stood there and told us to tell her when we wanted her to take a photo. Our youngest child is 7 months old. The "photographer" did nothing to engage her. She didn't make noise or shake toys to get our child's attention until we suggested some things for her to do. The photographer never did ask my child's name. Of course since there was no interaction, our baby never smiled. The photos that were shown to us on the computer were awful! The lighting washed everyone out. The kids were swimming that day and had got some sun. However, they looked white as snow in the pictures. There was actually a glare on my husband's head which the worker said was typical because they don't really have the proper space for lighting. We are a family of 6 and she cut parts of 2 people off in most photos. I could go on and on. Just don't waste your time here. read more