We recently contracted with these guys to replace our old, worn out garage door. At first we were…read morepleased. The original technician was very pleasant and prompt. He replaced the original Chamberlain unit with a newer model, then stuck around to reprogram all of our old openers to the new unit. (The new unit came with two, but we have several cars and a keypad on the door so he saved us the time and effort by doing these for us before he left.) However by the next day we were running into problems with the new door only going down part way before going back up. After returning to troubleshoot, they realized they put a unit with a less powerful motor on than the original one and it wasn't doing the job, so they swapped it out and again reprogrammed the remotes - minus our keypad, which he couldn't figure out. (?) Unfortunately this did not solve the problem, our garage door would still bounce back up when trying to close the door so we called them back out, they came back out and said they couldn't find anything wrong, and it must just be a loose sensor or we were blocking it. They clamped it down tighter and left. However, this still didn't solve the problem so we insisted they come back out again. By this time we noticed the issue occurred the most frequently but also "instantaneously" (as opposed to trying to close for a second or two before going back up) when there was direct sunlight coming into our garage. We told them this and they said that the sunlight might be causing the sensors to fail and maybe we should put a toilet paper tube over them to act as a shade. Unacceptable. We insisted that we never had a problem with the original garage door in this manner and it's likely a bad sensor and they should come replace it if that's really the problem. They refused to come back out, said that if it was a part problem then we needed to call Chamberlain directly and put in a warranty claim and they would send us a new part. So we called Chamberlain as requested. They ran us through diagnostics over the phone and asked us to provide pictures as we were doing it. They immediately discovered that Lion re-used and spliced in the original wires from the old unit to run to the sensors instead of installing the new wiring like they were supposed to (see attached images). They had us temporarily attach the sensors to each other by the motor so our garage door would work (albeit without the safety features) and told us to have Lion come back out and run the wiring properly which would fix the problem. I have since called Lion 6 times to have this scheduled repair done, and they have yet to return my calls...

Don was great!. He came on time, identified the problem immediately and fixed it in less…read moreThen 10 minutes. Ellie Z