The amazing Andrew at Cottage 13 covered up a blotchy old tattoo for me. It's just perfect!read more

I love Cottage 13, I got a memorial tattoo and my artist did an amazing job. It needed a touch up 2…read moreweeks later and he did that with 0 issues. I love my tattoo and sense it's on my wrist I see it all the time and it looks great. I'm happy with it and recommend Cottage 13.

I enjoyed the customer service. I went in to pierce my nose…read moreand the ring kept coming off. But each time I go back they were nice to be and changed the ring 2times I went back for free

-$50 dollars for a cartilage plus $15 cleaning solution which is optional but recommended…read more -Only one option for earring possible (a silver ball one because it is antiallergic)- can be changed after 6 weeks -SUPER fast (all done within 5 minutes of walking in the door- and that's without an appointment) :) -i have an extremely low tolerance for pain but the cartilage was 12 seconds of a good amount of pain and then it was all over- no pain or irritation at all afterwards -the workers, artists, and owners are all extremely nice and laid back people- they answered all my question -I'd definitely come back again...possibly for a nose piercing!

Came here with a friend for a cute pizza tattoo…read more When we walked in we asked if they take walk-ins, and we were told they did. We were also given cold water bottles, which was very nice and unexpected. We were greeted by Adam, who was our tattoo artist. He was really nice, professional and personable! He really listened to what we wanted and was patient with us. The shop itself is very clean. Highly recommended !

You know when you're just curious and want to ask a question but you feel local shops have some…read moresort of way where it's unapproachable ? This is not it. Walked in here just curious about a piercing. We were pleasantly greeted by Marty. He answered all of our questions and there was no pressure to continue with the service - on top of that he offered to give us a tour of the multi level facility. So after a while, we came back. He was nowhere to be found but Nic gave us the same type of greeting when we returned and we've never seen him before so I know that it is consistently pleasant over there. After giving it some thought we committed to some piercings nothing crazy. Nic made sure everything was clean pretty seamless. We are probably in and out of there in half an hour - very happy. I definitely would travel all the way back. Would like to note that when we were done, Marty showed up and he remembered us, which was a nice.

I emailed them the day before my appointment to see about getting a piercing and they responded as…read moresoon as they opened the next day. (Very accommodating!) The young lady on front line was so helpful and kind and Elsa was so great at understanding my needs and requests. At the last minute I asked if they had room for one more appointment and they had absolutely no problem fitting it in. Thank you again ladies for your time, professionalism and understanding. Once this piercing heals, I'll be sure to come back for more!! -Ashley F.

I was looking for a simple third piercing in my lobes. Nothing fancy or overly adventurous. My…read morefirst two were done when I was 13 or 14, likely in a mall. It was so long ago, I don't even remember. I'm now in my 50's and I know better than to get piercings done at a mall by someone less than half my age getting paid minimum wage. No judgement. Just saying. I hopped onto Yelp to check the voice of the people and the people have spoken! Exotix it is! I reached out to to the studio and enquired about an appointment with Jessie. Lindsay, the studio manager, responded with prices and Jessie's availability. I sent my deposit and confirmed my appointment! At the moment, certain protocols are in place and I felt completely safe being at the studio and interacting with the people there. Jessie is such a nice person and took the time to explain everything she was doing. She meticulously measured and marked the placement of the piercings until they were perfect (or as perfect as they could be given the existing piercings). Her attention to detail was very much appreciated. Once the placement was sorted, the actual piercing took mere seconds. Aftercare instructions were clearly explained which is likely a good thing because I'm of the generation where it was perfectly acceptable to douse your piercing in rubbing alcohol and continually twist it so it doesn't 'stick'! It's been six weeks since my piercings were done and things are healing nicely. My experience with Exotix was nothing less than outstanding. With everyone in masks, it's hard to say for sure who I encountered there but everyone was extremely professional, pleasant and welcoming. I definitely agree with all the reviews posted and if you're looking to get a piercing done, I absolutely would recommend coming to Exotix. This industry has been extremely hard hit during the pandemic... so go on, get something pierced and show some love!

I had a great first experience. Lindsay responded to my email inquiries promptly and thoroughly,…read moreand the studio was super clean (very surprised by how spotless the bathroom is). Gordon was my piercer, and he made the process very easy - this was my first cartilage piercing so I was nervous, but I felt very reassured here. I got two helix piercings and the pain was no worse than your usual flu shot. He went over the aftercare with me, stressed the importance of being on top of that, and also happily answered any questions I had. A week or so afterward, my ear became extremely swollen and painful and almost engulfed the piercing (at no fault of the piercer by the way, irritation happens). So I went to my doctor and she prescribed antibiotics to treat a potential infection. I also contacted Exotix to see if they had any recommendations and Lindsay recommended that I come in to get my piercing looked at and my jewelry lengthened to accommodate the swelling. So I went in and Gordon was there again, he could tell from his many years of experience that it was not an infection and he swapped one of my bars for a longer one. He was so slick with it that I didn't even notice the bar being changed, especially with how tender my ear was at the time. The only downside to this studio is that it is quite expensive. I paid about $290 total for the service and the two earrings ($50 service per piercing, $80 for each piece of jewelry, +tax) but personally I'd rather pay more for a good piercing than get a crooked one that I hate and end up taking it out after less than a year, which is what happened with my lobe piercing at a different place. I am now due to get my jewelry downsized in 2 days and my ear has healed incredibly well. The jewelry is beautiful and I will definitely be coming back for more piercings!

I had a great experienced getting. I went in for he tiniest tattoo and they did not make me feel…read morebad at all! They were helpful, friendly, and clean. The only thing I did t like was the price...seemed a bit pricier than most. But if that's the cost of good service and cleanliness, I'll take it!

My best friend and I went here to get our ear pierced together at the end of November 2022 and…read moreAnna, who pierced our ears did a fantastic job. Meghan who worked the front was super welcoming when we came in and was very thorough in showing us all the options of earrings we could purchase before going through the process. Our one red flag and warning to anyone coming here is to ask to see your invoice or an itemized receipt before paying for your service and items. And unfortunately I tried sharing this over on Google and they have flagged my review so it's not visible to others In more detail, immediately after the piercing was done, we were led to the next process - payment. When we went through payment, it was not disclosed to us in a clear and transparent way that the aftercare and cleaning q-tips were not included ($20 for a box of cleaning q-tips + $15 for Dexidin Spray). The items were ALREADY tossed onto the bill BEFORE we even went through the aftercare process and there was nothing stated or transparently mentioned like, "We have a few things for you guys to consider, we have some aftercare products that we recommend you use to ensure your piercing do not get infected - would you be interested in purchases these today?" Had we had known we were going to be charged, we would have opted out of the products as my friend had a bunch at home and it came off as if these were included. Again, because we didn't get a receipt until it was emailed we had already opened up the aftercare products the second we got home to treat our piercings. My friend and I had spent over $400 each, purchasing real gold earrings and when I reached out about the aftercare products and had even offered to returned the remainder of what we had as we had only used one q-tip and one spritz, they didn't offer us a refund but a store credit since we had opened the products. Based on the principle alone - I don't plan on going back due to the lack of transparency. I hope this review just helps people moving forward to have a better experience than I did as it put a really sour taste in my mouth considering everything else was quite positive. My recommendation to the studio is to please disclose to your clients the products BEFORE adding it to their invoice and not to brush over it during payment as it's easy for the client to mistaken that these items were used during the process of the piercing service rather than knowing it's a product they are purchasing for aftercare. Or another suggestion is going through the aftercare process right after the piercing BEFORE payment as this would be the most optimal time to mention the products and suggesting to your clients if they'd like to purchase some.

I really wanted to love my experience with Gold Hollow, but I think it's important to ensure that…read moreothers are aware of how clients can be treated at this establishment... I was researching piercing studios to get lobe piercings with my elderly mother. I had positive experiences emailing back and forth with Gold Hollow, so I bought a few gift cards for a Black Friday special, and pre-paid for a few earrings online in advance, and I booked a couple of appointment slots (for 90 minutes total) for our piercings, and I paid almost $700 in advance of the appointment. Unfortunately, we arrived late. I ran up ahead to sign us in for our appointments, and I was met with two women staring at me from behind the desk. One of them appeared angry upon my entrance. I was a bit frazzled from rushing up the stairs, but introduced myself, and the angry woman responded by telling me I was late, asking if I called (she was sitting next to the phone and knew I hadn't), and told me that we couldn't be seen today as it's very busy. Bewildered, I said I guess I'll call to rebook, walked back down the stairs, but then remembered that I had reserved a lengthy slot and pre-paid hundreds of dollars in anticipation of our visit. I went back up to ask if there was anything else that could be done, and she begins raising her voice at me and says, "YOU CAN'T BE SEEN TODAY. YOU CAN'T JUST COME BACK IN ALL UPSET AND EXPECT TO GET AN APPOINTMENT!" I pointed out to her that she seemed a lot more upset about this than I was, and said that I would like all my purchases to be refunded. I had no idea who this hostile woman was, as she did not introduce herself, but I slowly realized when she said that this is "her" place and she doesn't have to serve anyone, that this was the owner herself! Appointments are not required at Gold Hollow, and it was quite clear that our piercer was not otherwise occupied with other clients. That's not to say it was fine to be late, that was on us, however, I could not see any real reason to be unable to carry on as normal with such a long slot booked and paid for. Of note, I had confirmed in advance with a staff member that this was "more than enough" time for our piercings. If there were limitations with what could be done with the remaining time left, or a wait time as someone else was being seen, I would have been open to this. There was no one else waiting, and the owner was just sitting at the front desk. We also noticed that there was a sign outside proclaiming that walk-ins are welcome. So, walk-ins were welcome, but we were not. To add insult to injury, within the week, they posted a video to their social media pages mocking the situation and shaming late customers, depicting customers as entitled, ridiculous and unreasonable. The video takes great creative liberties: the depicted customer is two hours late, and the service provider remains calm, and is busy with other clients. Very interesting. Very mature and professional behaviour on display here. Of note, the owner did not refund the deposit for the appointment, and I had to dispute it through my credit card as a fraudulent charge.

This was the most bizarre and disrespectful customer experience I've ever witnessed. We…read moreunfortunately arrived 20 minutes late for a 90 minute appointment (for my wife and elderly mother-in-law) (it was also icy that day so we were walking carefully from parking around the block), and were instantly met with a patronizing tone and passive aggressive hostility from the owner, Gina. I could accept that lateness is grounds for cancellation (though it did seem unnecessary considering there were still 70 minutes left to do 4 lobe piercings, the sign outside welcomes walk-ins, and it was NOT busy). Instead of a simple cancellation, Gina took this as an opportunity to immediately talk down to my family, making it seem like our lateness was an act of personal malice. We did nothing but arrive late, yet were treated with open contempt. This reaction was wildly disproportionate to the offense, especially for new customers who corresponded via email, phone, and had already spent over $600 upfront. I'd recommend future customers prepare for an unprofessional encounter in case Gina is having another bad day/week, as her customer service skills are nonexistent when inconvenienced. My even stronger recommendation would be to find somewhere else to go.

Great place- got my industrial done here and my sister got all her piercings here. Super clean…read moreplace and has a calm atmosphere. The workers were super sweet and comfortable to be around.

I came here today for a last minute helix piercing and was very happy with the whole process…read more I didn't get the lady's name, but she was very transparent about her actions during the piercing, which I found very helpful as it's been a while since I've gotten a piercing and it helped me stay calm. All in all, it took about 15 minutes from start to finish and I'm a happy camper. I would definitely recommend coming here. Note: I managed to get book an appointment through their Instagram account, but moved the date up by calling in.