I've used this company multiple times with repairing a couple watches. Never have I been…read moredissatisfied by the service. The care, quality, and most importantly, the customer service provided is always really good. I came in Saturday to get a specialized plaque added to a cigar humidor, and the cost associated with getting this done was really affordable, and when they say it'll be done in a hour, they mean it. I will forever utilize this business for any repair needs.

DO NOT COME HERE!!!! Visited the store to get a safety…read morechain for a tennis bracelet. The owner quickly looked at the bracelet and proceeded to tell me that she doesn't recommend bracelets under $500 to get a safety chain! I told her that my bracelet had been appraised and it's worth well over $500 and she proceeded to tell me that a jewelers appraise pieces for whatever they want! My bracelet was appraised by GIA which certifies 95% of the diamonds that come from jewelry stores all over the country! It was extremely reckless and disrespectful for her to value a customer's piece of jewelry without putting under a microscope and assessing the cut and clarity of the diamonds! As I walked out she also proceeded to tell someone very loudly that she doesn't do anything for free! She has a nice-nasty attitude that lacks tact, professionalism and more importantly integrity! I heard she used to be in a kiosk in the mall and she moved to a storefront. If she isn't careful about treating customers and prospective customers with respect she will find herself back in that same kiosk or out of business! If the owner of this store is reading this my Take heed!

I just want to come on here and say that I owe a huge thank you to Amanda, Andrew, Trinity, and the…read morewhole Clarksville Jewelers crew. We have come in with multiple pieces of jewelry needing cleanings, fixings, and did two custom rings through them. They are a phenomenal business that goes above and beyond with what they do and truly care that the customer is happy with their pieces. Their prices are fantastic and they're really willing to work with you when it comes to look, budget, and everything else. I cannot recommend them enough and their service speaks volumes about how great they are as a business.

Closed early due to Halloween? No note on door. No notice of any kind. Myself and another car left…read more Closed on weekends, so drive across town after work to arrive before closing only to find they close early for this special holiday.

Let me start off by saying Brad Ferguson someone whom use to greet me everyday while i worked…read moreretail in the mall. He didn't try to sale me anything just genuinely sweet. I always told him when i got my first big purchase his store would be my only spot. Almost 4yrs later he was off but, then we was greeted by an diamond angel lol Krista Blanchard. She listened, made my fiancé feel comfortable and not rushed. He was able to get the same feelings i felt especially since hes easily flustered due to work. We walked away with my 2.1 carat and an experience we will never forget. It started with Brad and finished with Krista. Our moment was/is special for us something we will never forget. This will be our forever home for our jewelry needs/wants.

The best customer service.. and the most beautiful diamond rings.. I like big diamond rings and…read morethey have custom pieces I never seen in any other jewelry store

I always can trust anyone that works there. I never hesitate going there for any advice, getting…read moreJewelry made which I've done and now selling a piece of jewelry that I've had from her a few years ago that I just know I won't wear anymore. It's a wonderful place to go to and do any type of business you can trust them.

WARNING Do NOT bring your cherished silver jewelry here for repair - risk destruction…read more Brought my 1908 Lady Liberty Barber Sterling Silver Dime Coin ring in to simply repair its broken band. My father acquired the Art Nouveau piece for my 16th birthday; its face was artistically popped out to a full forward cameo in a skilled, hand-forged repousse from the rear; it was rare. Since the band opened up requiring repair it was safely stored in its own jewelry box for at least a quarter century. As prior customer for change of insurance appraisals, I noticed displayed coins and jewelry repair so I thought this to be the perfect place to do the job. My father had since passed, I miss him very much, and his gifted ring reminds me of him. Months later I was contacted for pickup and was shocked - Lady Liberty's beautiful face was flattened into a machined square. As my eyes began to tear in disappointment the nice lady who originally took the ring in requested more time to recreate her face. The man who did the work came out and told me he spray painted it a matt finish. Why spray paint sterling silver or an antique coin? The lady then insinuated it wasn't a real coin when it clearly was one of artfully repousse - raised in relief from inside the back by hammers and punches; with detail added to the front by engraving. an ancient technique decorating metal popular during the 16th, 17th, and 18th centuries. Upon return for pick up yesterday found the coin's reeded edge lines smoothed off, wheat detail on her hair and crown gone, letters warped, deep gouges added, and antique coin shading again spray painted over a tin color - a complete and utter abomination. They turned 100+ year antique ring from pristine mint condition stored properly into a destroyed mess when hired to only repair the band. I cannot wear what appears poorly manufactured as sold out of quarter gum-ball machines - just awful. I was charged for what amounted to utter incompetence by a business that is supposed to specialize in doing what they were paid to do. How can this be resolved with the blond employee so awfully rude I am reluctant to enter again? Please take responsibility for your damage done by contacting me and replacing the destroyed ring so I don't have to take this to the Better Business Bureau and leave same reviews everywhere for others aware to avoid experiencing same.

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

Got in touch with a jeweler from here over Facebook about a Pandora charm they had. I usually don't…read moretrust the whole online process, I'm very big with shopping in-store but living in California I'm not able to make it in store but Jackie made this whole transaction easy as can be. She was super nice and I truly felt comfortable during my transaction I definitely recommend and will be buying from here again!!

Great and professional, the engraving i received was very well done looks fantastic on my colt…read moredragoon for CW reenacting

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

I went in with an extremely bet ring, Jackson and staff were extremely accommodating. They were…read moreable to repair a very precious piece of jewelry to me, quickly and efficiently.

Best jeweler! Great inventory of gorgeous pieces! Can't say enough good things about this business…read more& their staff!

The people at Peacock Jewelers just lie. I left my watch there for 3 days for a battery…read morereplacement. The person "who did battery replacements" only came in after 7:30 pm and worked overnight. Guess what, this phantom battery guy never showed up and and my watch was never repaired. Just go somewhere with regular hours (Peacock opens when it suits them, as late as after noon some days) and will close early when the employees have somewhere else to go. My opinion is this not a legit jewelry store but a front for some other questionable operation. Just do not go there!

Speedy service for watch battery replacement. Staff was kind, friendly, courteous. The warranty was…read moreunexpected but welcomed.

Came in on a Saturday afternoon for two watch battery replacements- a men's watch and a kid's…read morewatch. We were quoted $34.99 EACH and $39.99 if we wanted the 5 yr warranty. That's pretty high if you ask me, but that's what we get for coming to Opry Mills. We opted to skip the kid's battery replacement because we could buy a whole new watch for that price. We got the men's watch battery replaced and it took about 20mins. We had some questions about the waterproofing and the lady wasn't very friendly and acted annoyed. Overall, their price was high, they got the job done, but for that price we would have appreciated better customer service.