I've used this company multiple times with repairing a couple watches. Never have I been…read moredissatisfied by the service. The care, quality, and most importantly, the customer service provided is always really good. I came in Saturday to get a specialized plaque added to a cigar humidor, and the cost associated with getting this done was really affordable, and when they say it'll be done in a hour, they mean it. I will forever utilize this business for any repair needs.

DO NOT COME HERE!!!! Visited the store to get a safety…read morechain for a tennis bracelet. The owner quickly looked at the bracelet and proceeded to tell me that she doesn't recommend bracelets under $500 to get a safety chain! I told her that my bracelet had been appraised and it's worth well over $500 and she proceeded to tell me that a jewelers appraise pieces for whatever they want! My bracelet was appraised by GIA which certifies 95% of the diamonds that come from jewelry stores all over the country! It was extremely reckless and disrespectful for her to value a customer's piece of jewelry without putting under a microscope and assessing the cut and clarity of the diamonds! As I walked out she also proceeded to tell someone very loudly that she doesn't do anything for free! She has a nice-nasty attitude that lacks tact, professionalism and more importantly integrity! I heard she used to be in a kiosk in the mall and she moved to a storefront. If she isn't careful about treating customers and prospective customers with respect she will find herself back in that same kiosk or out of business! If the owner of this store is reading this my Take heed!

I just want to come on here and say that I owe a huge thank you to Amanda, Andrew, Trinity, and the…read morewhole Clarksville Jewelers crew. We have come in with multiple pieces of jewelry needing cleanings, fixings, and did two custom rings through them. They are a phenomenal business that goes above and beyond with what they do and truly care that the customer is happy with their pieces. Their prices are fantastic and they're really willing to work with you when it comes to look, budget, and everything else. I cannot recommend them enough and their service speaks volumes about how great they are as a business.

Closed early due to Halloween? No note on door. No notice of any kind. Myself and another car left…read more Closed on weekends, so drive across town after work to arrive before closing only to find they close early for this special holiday.

Let me start off by saying Brad Ferguson someone whom use to greet me everyday while i worked…read moreretail in the mall. He didn't try to sale me anything just genuinely sweet. I always told him when i got my first big purchase his store would be my only spot. Almost 4yrs later he was off but, then we was greeted by an diamond angel lol Krista Blanchard. She listened, made my fiancé feel comfortable and not rushed. He was able to get the same feelings i felt especially since hes easily flustered due to work. We walked away with my 2.1 carat and an experience we will never forget. It started with Brad and finished with Krista. Our moment was/is special for us something we will never forget. This will be our forever home for our jewelry needs/wants.

The best customer service.. and the most beautiful diamond rings.. I like big diamond rings and…read morethey have custom pieces I never seen in any other jewelry store

An 'expert' friend of mine from out of state said today was a good day to buy silver. My first time…read moreat this business, a very professional looking building and decor. All the people inside were professional and knowledgeable and spent time educating me on what I wanted to know. I made a purchase which I consider a very good exchange. I will be back from time to time, this is a place that completely impressed me.

I always can trust anyone that works there. I never hesitate going there for any advice, getting…read moreJewelry made which I've done and now selling a piece of jewelry that I've had from her a few years ago that I just know I won't wear anymore. It's a wonderful place to go to and do any type of business you can trust them.

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

Lady clerk (older woman) would absolutely not let me speak to the jeweler about my diamond wedding…read moreband although I could see him behind the glass window working. Same result from the manager Davis - I was not allowed to speak to the jeweler although he was allowed to change the battery on my Movado watch from behind his window. Trust me - I'm sure he didn't know that I was denied the opportunity to speak to him- from both the clerk and Davis, the manager. Perhaps they receive a commission on repairs that they order? My ring has 3 diamonds totalling 3.5 carats and 4 smaller accent diamonds totalling 1 carat total. I thought that the ring snagged on my clothing so I immediately brought it in. Davis told me that all 3 settings holding the 3 diamonds on top would have to be replaced because I shouldn't "take chances" In losing any one of the diamonds. She further stated that that was the only way that they would do the repair. The cost of this was $400 per setting for a total of $1200. Long story short - within a few weeks I went back, receipt in hand because new battery in watch stopped working 3 times. Jeweler did come out and put the watch on a tester that showed the battery was working at 100%. Watch is 20 years old - I couldn't argue with the battery test! I did inform him that Davis would not let me speak to him about my diamonds' settings in my wedding band and upon his examination of the 3 settings he told me the ring was fine. No rough edges - no need for repair! He was very polite and very knowledgeable but he lost me when he told me how knowledgeable Davis is regarding repairs.SHE IS NOT A JEWELER! I don't think it's too much to ask to speak to the jeweler before I commit to a $1200 repair! Might I add that I was the only customer in the store both times that I went in. My thanks to the jeweler for his assistance and very friendly demeanor while saving me $1200 for an unnecessary repair! So glad Davis wasn't blocking the way to get to him on my 2nd trip in! The older woman that was there the first time and tried to block me from seeing him on my second visit but I wasn't hearing it! 5 stars to the kind and knowledgeable jeweler, 0 stars for Davis and the older lady that never got up off her chair behind the counter.

Got in touch with a jeweler from here over Facebook about a Pandora charm they had. I usually don't…read moretrust the whole online process, I'm very big with shopping in-store but living in California I'm not able to make it in store but Jackie made this whole transaction easy as can be. She was super nice and I truly felt comfortable during my transaction I definitely recommend and will be buying from here again!!

Great and professional, the engraving i received was very well done looks fantastic on my colt…read moredragoon for CW reenacting

I'm had great experiences with purchases and repairs. Did a great job refreshing my 15 year old…read moreTag Heuer watch. Thanks for Amber for her help each time I'm in!

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

Best jeweler! Great inventory of gorgeous pieces! Can't say enough good things about this business…read more& their staff!

The people at Peacock Jewelers just lie. I left my watch there for 3 days for a battery…read morereplacement. The person "who did battery replacements" only came in after 7:30 pm and worked overnight. Guess what, this phantom battery guy never showed up and and my watch was never repaired. Just go somewhere with regular hours (Peacock opens when it suits them, as late as after noon some days) and will close early when the employees have somewhere else to go. My opinion is this not a legit jewelry store but a front for some other questionable operation. Just do not go there!

Jedidiah was very helpful and professional when I needed to replace my battery on my watch and…read moreneeded a new strap for another. Heather was amazing and fast with the service. She even refunded me because she realized that I have been to one of their other locations. They have a lifetime warranty for their batteries. No other company could beat that value. I would not recommend any other location for a quick and quality service other than this location. They both rock and would be coming back once I have another issue with my watches.

Went to get my watch battery replaced. Quoted $40, service was fast and friendly, but I got my…read morewatch back covered in fingerprints, the back casing was covered in scratches, and the time wasn't even set correctly! For the price I was expecting better.