Banyan Tree is the definition of bliss. The people at Banyan are the nicest folks in the world and…read morewill make sure you feel special. From the villa to villa buggie rides, ocean views, the spa, & Saffron--you cannot have a bad time. See Rubi for a lovely massage! See Diego at Saffron for a wonderful dinner experience! See the entire Banyan Tree staff for anything you need! I can't wait to visit again! Gracias siempre!

Thr Banyan Tree is one of the nicest resorts I've ever been to. If you're looking for a relaxing…read moreexperience, private villas, and amazing views, this property won't disappoint. The Saffron restaurant is an excellent thai restaurant on property.

1.The views from your deck looking out onto Acapulco Bay…read more The views from the private beach and private pool area. 2. Fluffy thick white towels 3. Clea, pure white sheets,comforter as well as comforter cover. (The Views) 4. Private swimming pools per 2 casitas or one pool & hot tub per "honeymoon" suite. 5. Fresh coffee and pastry items delivered to your own personal cubby hole located in your room. 6. Daily cleaning EVEN if you use a "do not disturb" sign. 7. Large shower with shower condiments. 8. Friendly staff, do not be fooled that they understand everything you say in English even tho they may say they understand you. Many many a miscommunication issue. 9. The Mini Split works extremely well at keeping your room cool or even cold if you choose. 10. Felt safe and very comfortable here. 11. I cannot say it enough but..... THE VIEWS!!!! 12. The sunsets you will experience over the vastness of the ocean from your hotel room deck. 13. Small fridge that works once turned on/up via dial inside of the fridge upper left. 14. Large bottle of water left daily in room. A few tiny cons. 1.My safe battery keep dying and I was unable to get into my room safe two nights in a row even tho my batteries had been changed out twice. 2. I hung the "Do not disturb" sign when I had it & the staff still came in daily, cleaned made the bed, refolded towels ect. 3. We had called to ask about food options, we called a number listed for Hotel Las Brisas and we led to believe it was "all inclusive, food & drink" and to give our credit card right away to lock in a "deal". We obviously did not do this as the reservation had already been made and paid for prior. When checking in we asked about the food and drink "deal" and were told it was a scam. Please be wary as this is an ongoing issue and does not seem to be able to be solved by the organization that runs the real Hotel Las Brisas, as we told this had been going on for years by the front desk staff. 4. No flowers in our pool or bedrooms as shown in the older photos. I would highly recommend coming here.

324 fue nuestra habitación Beautiful, clean and cozy…read more Always wanted to stay here, Great experience Great food Love the location

I travel a lot and stay at many fine resorts, but this is the first time I've felt compelled to…read morewrite a review. This place is divine! Every employee is friendly and helpful. The food is exquisitely hand made, luxuriously arrayed, and so delicious. The beach is impeccably clean, the ocean temperature is perfect. The lazy river is surrounded by lazy tropical wildlife all around, so delightful! Two days ago my son slipped at the pool and needed stitches. That could have been a catastrophe, but they have first rate doctor services right here in the hotel, and he was fixed up right away, and given pain medicine, all for $44 total! Every day here has been an absolute dream. The 3 room suite with a fresh water pool on the balcony overlooking both ocean and city is incredible!! FIVE STARS, AND THANK YOU GRAND MAYAN!!!!

The Grand Mayan in Acapulco is a fabulous resort. The grounds are just spectacular. The rooms are…read morebeautiful. The food was good too. I wish they would have told us the resort is under construction from hurricane damage and only one restaurant was open. Much of the resort was closed. They should let you know this. It was still a five star experience and will most definitely return with our extended family. The service at this resort is top-notch. Every single staff is so attentive and friendly. Their service can't be beaten. We had a spectacular private tour of the city by Baldo and his driver, Daniel. Baldo was born and raised in Acapulco and was a history teacher for 10 years before becoming a tour guide. He is extremely knowledgeable about the city and its history. We had a blast with them and would recommend them for your next tour, as well. Ask for him at the taxi stand at the resort!!

No puedes ingresar comida ahí, aunque se estés muriendo de hambre y la verdad escoltan a la gente…read morepara afuera a los estacionamientos, sin importar la seguridad de las familias, ni importar todo lo malo que está pasando en el área, ellos no quieren dejar de comer a gusto, y te tratan como si fueras un animal

Beautiful setting with lots of pools, the beach is very close with straw thatched umbrellas. The…read moreplace is an older facility that needs some updates and upkeep in the outdoor bathrooms. I heard a whistle blow and it's 7:50ish- realized it was closing out the pools--way TOO early. Had a light appetizer at Laguna Bar facing the beach. There was a nice breeze at 7:30 pm. Ordered a California roll- I've had better. It didn't taste fresh & rice was too sticky. Also a small tapa mini dish on a small slice bruschetta. It was very small portion for one person. My piña colada cocktail was ok & not as slushing as I've had them before. Husband ordered a mojito and once again I've had better. Waitress took our order, delivered it and then clears table, but didn't come back to offer water. So, a total of three visit to our table, & we were the only people in the outdoor Laguna Bar. Great music if you like reggeton. I felt safe and secure. Entering the property there is a guard with a gate that monitors incoming guest. Overall, on first day, I like the chill/relax atmosphere.

How was our stay? You mean how is our stay? Well currently I would have to say if you aren't…read morealready here, then do not come! ...In fact stay far FAR away from this crap hole of a place. Seriously I've stayed in alot of nice hotels and a lot of crappy ones and this one by far takes the cake. Let's start with breakfast. Breakfast with a view? How about breakfast full of swarming pest, and a view of the ocean? Try a view of none stop purple flowers!!! If you plan on seeing the ocean while you wait for breakfast, plan on standing up to see it. If you plan on eating food...don't! Unless you like it nice and cold, with absolutely zero seasoning, and I do mean ZERO. We were the first two people at the restaurant this morning and it took over an hour plus to get our food. TELL ME HOW DOES IT TAKE OVER AN HOUR PLUS WHEN WE WERE LITERALLY YOUR ONLY GUEST???? Next thing, Our room... Well we got their best room and it includes an infinity pool, extremely gorgeous...too bad you can't actually see the ocean from it though...why do you ask? Purple freaking flowers!!!! ...Why would anyone intentionally advertise this as ocean view if the only way you can see the ocean from literally any spot in this room is if you stand up to see it? Next issue...if you are a female stay away because this room is extremely extremely dark. The only lights is a blue light. We knocked over a glass bc we couldn't see what we were doing. 5 hours later it still wasn't cleaned up. (It's now 1:34am) We asked for lamps...5.5hrs later (currently as I'm writing this) they still haven't brought them up. Wow! I have never seen a hotel that charges over $700/usd per night with this kind of service. This is beyond ridiculous. ...and as if that was enough now the speakers in our room are on full blast with an extreme buzzing sound and there doesn't appear like there is a way to fix it. Stay away! (Bc instead of actually fixing them guess what he just unplugged them so now the tv has no speakers. Priceless. Perfect example of gold star standard I guess ) See photo of our almost 2am visit from maintenence below! I would never come back here even if they paid us. We check out on the 1st to go to Bayan Tree and let me tell you I wish it was tomorrow! NEVER AGAIN. STAY FAR AWAY FROM THIS HELL HOLE. ***Edit - 10:28am Housekeeper continues to knock on door after told no over 10 times. She still opens door anyway. She sees us in bed and leaves. But guess what? She leaves the door OPEN and completely UNLOCKED. Unbelievable!!! What if someone was a female alone in this room or our passports and valuables were out???? All our stuff could have easily been stolen or worse, someone could have just came right in and done whatever they wanted. This is a foreign country. Unbelievable. Just unfreaking believable!

From the time you arrive everything is sooooo beautiful, green areas, naturaleza, you mus go when…read moreyou visit Acapulco. A place to remember Food was amazing Salpicón, enchiladas, juice, breads etc :0) Recommend recommend recommend

I am giving this review because I booked a Suite. The suite was very great! It included a dinning…read moreroom, living room, and two balconies. Both balconies came with a pool view. The pool was amazing! The only negative review I would give it is the pool didnt have the in-pool lights. Once it became dark, it looked dead. A little light would be nice. Hotel staffing was great with the exception of being told that the room rate went up an extra 1000mx per night even AFTER being told a cheaper rate through the phone. So, we called the hotel again to booked the room. Even after that room conversation, i will give it a 5 star.

I wouldn't say it's the worst but it's close. The breakfast/lunch choices were mediocre with little…read morevariety. The "adult" pool is a joke. Not only are children inside the pool and at the pool bar but it's nowhere to sit. We even tried coming down at 8am in the morning only to find everyone had put items down to "Hold their spot." Only a few people in sight yet all of the chairs were occupied. Horrible! This hotel is not worth the money. I recommend they hire more English speakers to communicate with guests and do a better job at cleaning along with the other problems mentioned.

El señor Gustavo me Quito mucho tiempo, y el hotel esta fea la comida y esta bien carrerros no…read morerecomiendo este lugar

First official review in Mexico!…read more I have been coming to Acapulco for many years for many reasons, and I keep coming back to the Crowne Plaza. Why? because they have the most sweetest staff! Doesn't matter if it has been a year or two since your last visit they will remember you! It feels like you have never left, this is my home away from home. For the most part the check-in staff are nice and speak English enough to get you checked in and ready to start your vacation. I upgraded to a Bahia suite on the 26th floor and loved it! The view is unbelievable! Seeing that sunset every night, was picture perfect. The room is very specious and comes with a mini fridge which is handy to have, especially after a long day in the sun, nice cold water hits the spot! We always go All Inclusive because is it the best way to go and doesn't cost that much extra. For all the drinks you can drink and the food you can eat, I think it is worth it even if the food turns out to be not so good. You still have your drinks for free and the drinks are expensive if you have to buy them and the money adds up. The waiters are great if you tip them, tips always get you better service. We love the Italian restaurant. There are alot of mixed reviews about Acapulco, but I think the Crowne Plaza is perfectly fine.

All inclusive resort, great prices. The resort is out dated and worn out. Our first room 1817 had a…read moreleaky roof when it rained it dripped into our bathroom onto our toilet (awkward). We had also tried to use the television however it was broken. We eventually were given another room. Room 2159 on the other side of the resort was better however the sink leaked and we had to put towels on the floor. There was no hot water to the bathroom sink but we did get hot water to the shower. I'm giving this review 2 stars only because the service was exceptional, they're on it!! Everything you want you have. The food was okay cafeteria style for the most part. Again, the service in the resteraunts was excellent!! All the food and drinks you can have.