I scheduled a visit from this company to get a quote for generator installation to replace an old…read moregenerator. After waiting for 3 hours for the tech to arrive I got a message saying that he would be late (at least another hour). I had to run some errands, so I explained where the existing generator was to the office contact and told her that there was no need for the tech to talk to us because none of the work required inside access. The tech came when we were out (I caught him on our surveillance cameras) and inspected the location of the old generator, then left. Two days went by and there was no follow up (no contact at all) from the office about my quote. Over the next week I asked three more times and got no response. The word "Fail" in their name is appropriate - THEY FAIL TO MEET EVEN MINIMAL STANDARDS FOR RESPONSIVENESS.

I had the best experience with Fail Safe Electric in Naperville. I just bought a Tesla and needed…read moreto have my wall connector installed. I had a few companies come out to quote my set up. Out of the 3, I chose Fail Safe Electric. They were the most knowledgeable. They were able to start right away and came on time. The electrician that installed the Tesla charger was super helpful. We chatted about placement and what was best for my garage and car placement. I had a situation where the easiest installation for the electrical contractor would have been a pain for me to charge each night. I would have needed to back my car in. So, the electrician went above and beyond and spent extra time and resources on project to accommodate me. He said and I quote, "I just really want you to be happy with your setup, that's the most important thing" I really impressed with Lou and Pete. I will call them for any electrical needs in the future. If you need a Tesla charger for your new car, call them!

Tim, owner of Brightfield Electric, did an amazing job for us. A storm took out our internet and…read morejust about everything else. Tim found the source and repaired it. Tim also replaced the outside outlet (the source of the initial outage) and 3 other switches and outlets we needed replaced. Tim is extremely knowledgeable and thorough in finding the cause and repair of your issue. He explained what he was doing to my daughter and me every step of the way and didn't try to take advantage of us. We will recommend Tim to all our friends and neighbors. He provides impeccable service and communication thru all phases of his service. He also charges a fair price to customers as well. Tim and Brightfield Electric are A-1 in my book and I highly recommend this business. I rate them 10 stars!! Jean J.

Wonderful experience. Tim was a blessing. He resolved four different electrical issues for me,…read moreincluding a faulty outlet, light fixture, doorbell transformer and pool pump receptacle, all at a fair and reasonable price. Tim provides that "extra" level of service that you don't often see. Along with being knowledgeable, he was pleasant and courteous. I highly recommend Brightfield electric and would like to take this opportunity to express my appreciation. Thanks Tim. Keep up the good work!

Had lingering electrical issues from a storm. Very responsive - listened to problem. Set up…read moreappointment. Carl came out and assessed the situation. Professional, polite, and knowledgeable. Too care of all our issues. Will use again. Would highly recommend.

Super polite and a great listener, the tech arrived masked and immediately got to work. My doorbell…read morewasn't working. It is a sky bell (like a Ring) that is attached to an indoor chime (as well as my app). Discovering a dead transformer, it was replaced tbut that did not resolve the issue. The tech called his boss and the two of them concluded that it was most likely the doorbell itself-malfunctioning. I didn't agree and the patience that the owner had with explaining clearly everything is commendable. I was allowed to be heard and explained that the electricity going to the bell was still out. I think many companies would have not listened to me and would have walked away from the job (I recently had that happen with a dryer repair). Not these guys, The tech immediately jumped back into action and within 2 minutes he resolved the issue. And did it with a big smile. He fixed it. Made him feel good and me feel good (and happy). What a great company...one who actually listens to their customers and stays committed to resolving the issue all with a good nature. I highly recommend them.

They installed an active Radon Mitigation system on top of a passive system for a home that I was…read moreselling in Plainfield. They were competitively priced, did great work, and were very responsive with their service. Nice job guys - would definitely work with you guys again.

Update to review 11/26/24 from original 5 star review:…read more I had Trinity back out to my home on 11/26 to replace 4 outdoor wall light fixtures. On the phone, I was quoted that the work would be appx 275-300 dollars to complete. A quote was never emailed to me. On the day of the work, the lights were installed to satisfaction and I approached the technician about some quotes to troubleshoot an outdoor outlet that wasn't tripping as well as to take a look at quoting what it would cost to convert my garage from 15 to 20 AMP service. This took the technician appx. another 45 minutes to quote these issues (which he didn't have time to fix), yet when he brought in the final bill, I was charged a jaw dropping fee of $495. This is a significant departure from the $275-$300 that I was initially quoted, and does not reflect one additional hour of labor. (Even less than that, in reality- closer to 45 minutes.) The tech arrived at 12:00PM and completed all work at 2:38PM, timestamped on my Nest camera. The last 10-15 mins of the time he was at my house he was in his vehicle, presumably writing up an invoice. The bill also incurred a $45 service fee, which was never discussed with me over the phone. In addition, the fact that the technician would not have any ability or time to fix the outdoor outlet that was not grounding properly during my appointment was not discussed with me. I called Phil on the phone who was courteous, but unwilling to adjust the price. He stated that a $45 service fee was standard (and actually stated that I somehow had a 5 dollar discount on mine...) yet I am really struggling to figure out how this would have played a part in the initial quote of $275-300 for a job that was estimated to take approximately two hours of labor. He also stated that he could have charged me for additional screws and caulking supplies.... (This would have been a max of 15-20 dollars). Bottom line- I've had good experiences with Phil and Trinity in the past, and they seem to do good work. But charging me just under $500 to hang four outdoor lights and spend a bit of extra time calculating a plan/quote on how to address additional issues but not having time to address them has been extremely off putting and I can't help but feel taken. I did my best to have a courteous conversation with him over the phone, but again he was unwilling to budge. I've used Trinity in the past but I'm not sure I'll be consulting their services in the future or recommending them to coworkers unless we can address this. Original review: Extremely professional and prompt communication. Showed up on time and performed quality, clean work at a fair price. I will be using this company for all future electrical work.

I had a great experience with Stephen. He installed a Ring floodlight and doorbell for me, and I…read morecouldn't be happier with the service. He was efficient in and incredibly patient, answering all my questions and making sure everything was working perfectly before he left. On top of that, he was genuinely kind and professional--a pleasure to work with from start to finish. I highly recommend him if you need any electrical work done--especially smart home installations. Great service and even better attitude!

I couldn't be happier with the experience with Steph. Not only did he quickly resolve the original…read moreissue with a few of our outlets, but they also took the time to diagnose several other potential electrical problems around my home - at no additional charge. The work was completed efficiently and their pricing was very fair. I absolutely will be using them again for any future electrical needs and wouldn't hesitate to recommend them to friends and family.

The service is always good, they try and get to you soon as possible. The service technicians are…read morealways polite and knowledgeable about what you need

I would not recommend this business to anyone who is looking for professional, knowledgeable,…read moreprompt service. I was looking to have our boiler system repaired, first technician said it was a bad ignitor, which it was not. Second technician said it was a bad pressure switch, which was ordered and installed. Boiler ran constantly and would not shut down, even after thermostat temperature was attained. Third diagnosis was another switch (since the first one installed was incorrect). After that installation boiler ran constantly, without burners ever coming on. Total incompetence, with no apologizes. $500 dollars later, and still no functional boiler. We called RCM heating who came out that day and had the boiler properly fixed and running within an hour! Do not call JTR unless you want to waste your money! Mr. H

I was having problems with a light fixture, and Jimmy was able to diagnose the problem and took…read moretime to show me a couple of pointers on LED bulbs. It was an excellent experience. I would definitely call them again if needed.

Never finished the job and even Home warranty of America claimed to have fired this vendor.read more

Great service performed by Corey! I needed some outlets repairs and he was very professional,…read moreknowledgeable, and efficient when it came to this service. I will use him again for any electrical needs! I found his pricing reasonable with industry standards. I appreciate how soon he was able to come out and perform repair especially during extreme weather.

I had the pleasure of receiving service from Perfected Electric. Corey was prompt and timely, very…read morecommunicative, and explained everything very well and in detail. He crossed all Ts and dotted all Is regarding what to expect for my ceiling fan replacement and installation of my 6 low profile recessed ceiling lights. I am already planning to utilize his services again for a couple of other projects. He is highly recommended by me.