If you want to keep your dogs healthy...DO NOT use Pierson Creek kennel: We left our two dogs with Pierson Creek Kennel while we were away on our summer vacation. This was our first visit. We were initially wowed by the communication with the owner, the facility, the protocols - on paper and on the web it looked amazing. Three days before our scheduled pick up (while we were still far away on vacation) we received a call from the owner stating that they had boarded a dog with kennel cough, our dogs had been exposed, were now showing symptoms and we needed to come pick them up. This was difficult news to digest on many levels: 1. We dropped off healthy, happy, robust dogs. 2. We were more than 500 miles away - still on vacation. This became a big stress and worry for us. 3. We needed to scramble to find friends and neighbors to go pick up our dogs (folks who don't have dogs, as kennel cough is extremely contagious). 4. We needed to find alternative care until we could make it back home. 5. We needed to consult our vet and seek treatment through phone calls (our dogs were very sick and required two different medications which we just finished 12 days later). I paid our $1,000.00 kennel bill over the phone with the owner so our neighbor could retrieve our dogs. After 24 hours I contacted the kennel again through email with specific questions about the dog who came in sick, the cleaning protocols, was a vet involved with diagnosing our dogs or the initial infected dog, and I did ask for some reimbursement for our bill - even partial reimbursement to help cover the cost of our new, unexpected vet bill. I was very calm, understanding, gracious, and just needed some answers so I could best update our vet. This is where it fell apart for me: I was told by the kennel owner that this was stressful for them and they took a financial hit as well (not what I needed to hear at that time). They would not refund us, not even partially. There wasn't any remorse for the situation or putting us out financially, impacting the health of our dogs, or cutting our vacation short. We have been home now for 12 days. We came home a day early from our vacation to be with our very sick dogs - continuous coughing, spitting up milky phlegm everywhere, lethargic, and both have labored breathing when they try to be active. The kennel has not followed up to check on us, the customer, or the health of our dogs, They have not extended the olive branch - no apology, no refunds, no discount to try to entice us to use them again - nothing to mend this very broken relationeship. What we did hear, is this is the 3rd time in 30 years they have had to close for kennel cough - that's 10% of the time if I'm correct. If you want to drop off healthy happy dogs and pick up healthy happy dogs - DO NOT use Pierson Creek kennel. If you want to form a long lasting relationship with the people that are caring for your precious pets - DO NOT use Pierson Creek kennel. If you value customer service and want to work with someone who values you - DO NOT use Pierson Creek kennel. Shame on Pierson Creek kennel for taking in a coughing dog. And shame on the owner of the sick dog who spoiled this experience for many. You know who you are. YOU should be held liable as well. read more

The best kennel around. We have been taking our dogs there for 26 years. My dogs are happy, healthy, and well cared for always!

Everything! We thought our dog, Milo, would be miserable away from home. Instead, it was like he was at summer camp. He had a ball. I would have no problem taking him there again. Wonderful. read more

These people do not have the temperament to be watching your dogs. Full stop. I have the perspective of traveling while my dog was at Pierson Creek Kennels. During that time I encountered people who were kind, patient, and pleasant to their customers. I wasn't in one place either, it happened again and again everywhere I went. It was great to see people's good side and be treated like a human being. I had a great experience, and made some new friends. Then I encountered Keith. I probably interacted with him for 5 seconds before he turned on me. He was short, argumentative, and of course had to have the last word. This was for making a K-turn in his driveway. Had he 1/10th of a second of patience, he would have seen me put the car in reverse. Instead he assumed I was an idiot and I was going to park in middle of the (very small) parking lot. Then when I finally explained what I was doing he shamed me for being "argumentative", when I said "I am not being argumentative" he had to add "THEN DONT!" and stormed off. Anyone with this abusive personality and zero patience should not be watching your dog, or mine. AVOID THIS PLACE. read more

We stopped by to see about boarding our dog at 12:05. The owner came out angry and upset saying we are closed. We said sorry we did not realize that. His response was very rude saying it's all over our website. Again we said we are sorry and he was still very angry saying we get people coming here at off hours and my wife is a teacher she is not here. He walked away from our car angry and shaking his head. If you are in the people business you need to be pleasant regardless of people coming a few minutes after visiting hours. I am a vet tech and deal with people and their dogs off hours all the time. If you are this angry I cannot imagine how angry he would be if a dog did something he did not like. If you don't like what you do, find something else. Just an FYI, put a sign under your kennel sign on your front lawn saying visiting hours from X to X no exceptions. read more

Great family run business.. we have brought our black Lab there for a few years now and are very satisfied with the service. She seems to enjoy visiting the kennel. We are very lucky to find Pierson kennels very clean establishment. read more

Made reservations over the phone with Sharon about a month ago. Very nice lady , spoke for about 30 minutes. Originally discussed Friday thru Sunday stay. During our talk she let me know times for drop off and pickup. Upon discovering their limited times I asked to stretch the stay from late Thursday night until Monday morning and she said that's fine. Today is Thursday and they denied my wife at the drop off. When I called to try and rectify Keith answered and upon hearing my name he immediately proceeded to tell me the dog wasn't scheduled and that's that. I explained how his wife must have made a mistake and didn't adjust the original dates like we discussed. He said his wife didn't make a mistake and it was my fault for not checking my email confirmation. I should have checked my email I agree, but it doesn't change the fact that his wife made a mistake, he claims she doesn't make mistakes and since they had available rooms and this situation arose a good business would take care of their customers especially since I was a new customer. THEY HAD THE ROOM AVAILABE BUT SIMPLY DIDNT CHECK HER IN BECAUSE THE COMPUTER SAID SOMETHING DIFFERENT. That is bad business and when confronted he hung up on me and then canceled the whole stay. Keith is a scumbag owner and simply doesn't give a shit about doing what is right. Save yourself the headache and go elsewhere, not worth dealing with a rigid ignorant old man such as himself. read more

Fantastic and caring we have 4 springers and they take excellent care of them. We will board again very soon. read more

Pierson Creek Kennels - Our pups - Pet Sitting Near Me - Lambertville, New Jersey

As people and canines come out of Covid-induced isolation, Pierson Creek Kennels is particularly sensitive to and capable of reestablishing our dogs in the habit of kenneling--after this long period of home hibernation. We've had three generations of Italian Greyhounds housed with them over the past decades and it has been excellent in every way, and particularly after Covid. They personalize the services for your dog's needs. The facilities are immaculate, dogs well cared-for according to their specific needs. The business' systems of operation and consistency in service are proven effective and friendly to all of us mammals involved! Be glad if you can get a reservation for your bowser with them! read more

I normally leave my precious little dog CoCo at home when I leave, as a flight attendant, I can be gone for 2 to 4 days at a time. I have a dog sitter come in. But at times she is unavailable, and when she is, Pierson Creek is my Go To place to board CoCo. Kyle is a wonderful, caring man who owns the family business, and CoCo, who can be a little shy, is always very happy to see them when I take her there. She is let out into a clean run 4 times a day, receives personal care, and I can leave town knowing that she is safe and will be as well looked after as if she were in her own home. I cannot praise them enough, the only caveat is that you must make reservations early around the holiday seasons, as they are very popular, with long time clients, and they may not be able to accomodate you if you wait too long. Thank you Kyle and Pierson Creek, from myself and Coco. read more

I'm sorry the previous reviewer had such a tough time. Pierson doesn't really need any of this, since it's extremely popular and always full during any school-holiday period. If you don't reserve for Christmas by about Oct. 10, you're out of luck. We have boarded three different dogs there over the last 15 years, and they have all been well cared-for and healthy and happy when we went to pick them up. The owners and staff are conscientious, and the dogs get much more attention than they would at more conventional kennels. You do need to bring your checkbook. read more

We love Pierson! Our dogs are happy and well-adjusted when they leave and the staff really takes good care of them.

Pierson Creek Kennels is hands down the best kennel in the area! We've been using PCK to board our dogs for over 15 years and wouldn't think of boarding anywhere else. The facilities are clean, the dogs get plenty of exercise and they always come home happy! The owners and staff are very attentive and make sure our dogs are comfortable during their stay. We have had nothing but great experiences boarding our dogs here. Highly recommend!! read more

All of our dogs have loved going to Pierson Creek Kennels. The people are wonderful and always make our dogs feel at home! Place is spotless! We know they are being well taken care of while we are away. read more

Leave interactions with client to your staff Being a long time client of Pierson Creek, when you call them, they understand and work with you. Recently they have changed. In the pasted they were flexible when it came to payments. Now the owner (Kyle) is only concerned about the money, even to the clients who are loyal and always pay. Our last experience was not welcoming by Kyle, he was rude, selfish and over all belligerent. His staff and wife, are the best in the business. Being a business owner myself, advice I would give Kyle is leave the interactions with the client to your wife and staff. I found a new person I would recommend Fionaspetsitting.com read more

What a kind owner. Brought my pet in this morning to get groomed and explained she had anxiety. Owner actually got down to my dogs level to play with her and make her comfortable after we left to make the grooming process easier! Great customer service read more

I highly recommend this place! Our Sammy boy always comes back healthy and happy. He is a handful (young German shepherd) so we are extra appreciative to have found a place that can care for him so well. We recently moved here from California and had never boarded him before, we have had such good experiences with Pierson creek kennel that we are able to travel a lot without any worry. Grounds are clean and Staff is top notch! read more

We have boarded our dogs with Kyle & Sharon for 17 years. They and their team are the best at what they do. We are completely at ease dropping off our dogs for our vacation, as they wag their tails and don't even look back as they are led to the kennel for their vacation. When we are planning to be away they are the first call we make, if they aren't available we change our plans, really. read more

We were in New Hope for a wedding. We needed a dog kennel for our 3 dogs. This kennel was clean, well run and a pleasure to work with. Our dogs were happy and well cared for. read more

Very impersonal place run like a rigid administration. The facility is clean and safe and the dog carers are genuine dog lovers but the owners lack any customer focus, personal touch and warmth. I have been a client for several years and always respected religiously their very restrictive hours; unfortunately (or fortunately), I tested their customer focus and flexibility by arriving 30 minutes later than the closing time after an 18-day overseas absence. A significant line in customs made me arrive 30 min later than anticipated at the kennel. Naturally, I phoned the kennel, as soon as I knew I was running late, before their closing time; I went into voice mail and left a message alerting them about my delay and asking them to call if there was a problem. I arrived at 6:30 pm sharp only to find the place closed down with no person visible on the premises. Now, one of the selling points for this place had been that the owners live on the premises and the dogs were never left unattended which obviously was not true. I went to pick up my dogs as soon as they opened today. I asked the dog carer if she knew anything about my late arrival yesterday. She had no idea; she also confirmed that had she known, she would have gladly waited for me. Evidently, Kyle did not even bother trying to find a solution to accommodate a client who had always respected his operating hours but who had been slightly delayed due to circumstances out of her control. When I calmly mentioned to him that I was not a happy camper, he became immediately defensive; he aggressively told me that the operating hours were clearly announced and this was a sore point for him and that he had a family that he had to care for. I cannot see in what way he would have failed to care for his family by showing some interest in me reuniting with my family. When I asked him why he did not call me back and instead thought it was OK for me to drive another 20 minutes to his kennel only to find it deserted, he said that he was busy and did not have the time. I wish I had recorded the scene to show the dismissive and angry tone of the owner. I am truly flabbergasted that outfits with such abysmal customer service are still in business. It is also important to mention that I have NEVER, in all the years I have been boarding my dog there, received an unsolicited email with an update on my pooch. I always had to request it. If you feel that warmth, kindness, flexibility and great customer service are as important as clean facilities and safety for your pooches, avoid the aggravation and look elsewhere. read more

So happy to have found Pierson Creek Kennels. They do a great job. It is clean and well maintained. After just a few visits they knew what made our dog comfortable. They are very flexible and have been able to accommodate us when our schedule changed suddenly. read more

Beware: Pierson Creek Kennels Lambertville NJ _ gave me incomplete and misleading pick-up information that COST me MONEY! My story: I called at 9 am to ask when my 2 terriers would be ready for pick-up. I was told "ANY TIME BEFORE NOON". When I arrived at 11 am, I reviewed the invoice, noticed an extra day charge on the bill. When I questioned this, I was told that AFTER 10 AM constitutes a new day and additional full day charge. When I reminded her that I spoke to her earlier, and reminded her I had asked about pick-up time, she told me pick up was until 12 PM and directed me to the contract that I signed to address the fee. I told her if she would have told me I would pay for another day after 10 AM I would have come before 10AM. She was unapologetic and took no responsibility for leaving out this relevant extra charge information for pick-ups after 10 AM; standing by her statement that pick-up time is between 8-12 noon. I called to give the owner Kyle feedback about my experience. He was not empathetic, and defended the extra day charge, telling me my dogs were walked and cared for during that time. He also directed me to the contract and took no responsibility for omission of important pick-up fee information. BEWARE: Don't' expect to be heard and don't expect basic business courtesy when you deal with PCC. Stars are not low enough to rate the frustration I experienced with this dismal customer (dis) service. Not worth the aggravation. Go elsewhere! read more