The customer services here is 10/10. I'm always greeted when I walk in and someone always asks if I need any help. They even ordered a plant for me that they didn't have and kept me updated on its arrival. Very friendly team! read more

Pike Nurseries - Alocasia - Nurseries & Gardening Near Me - Johns Creek, Georgia

Taylor and Don are phenomenal! We tetris'd not one but TWO egg chairs in my Subaru forester today. Assembly was super simple- as promised by Don. We love these chairs. HALF off at this location. Load up for spring and summer early y'all read more

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Prices are a little bit higher than Lowes or Home depot but nothing has died because the staff is so well versed in gardening

Just got off the phone with someone from the store after having an issue with a flocked Christmas tree where I told her we were not informed that these trees do not need water. I had a few other questions about it as well, and I have to say, she was impatient and not very understanding and just about the worst customer service you would want if you expect people to come back. Which I will not. Despite them charging more for these trees and advertising that they will last longer, ours is drooping. Forget you, Pike Nurseries. Not shopping here anymore, for anything. read more

Pike Nurseries - Dropping flocked tree! - Nurseries & Gardening Near Me - Johns Creek, Georgia

I have always liked this pike nursery until today when I had an issue.  They sold me what appeared to be Silverleaf Hydrangeas for Annabelle.  I planted when it was small and with buds only to discover it was not Annabelle one month later.  Since I was watering it a lot now it's 3 times as big.  I took the pictures and also the Annabelle label that I kept to this place.  I was hoping that they would give me a full refund or store credit without actually me digging it up.   However this was not what Amanda (an assistant manager) has told me  "You have to bring it back for an exchange or you have an option to purchase Annabelle".  Then she went onto say "You have purchased this a month ago so it shouldn't be too much to just pull it up" then she said "We have a policy that even if the plant dies, you will need to bring it up for an exchange". I said to her this situation is not the same because it is obviously Pike's mistake and I should not have to work for it.  I went around the town to try to find Annabelle and even talked to a guy here then purchased it.  Then her tone started to get more aggressive and she asked me "what is it that you want?".  At that point I had to say "I really don't appreciate your attitude toward me.  What I was expecting was full refund or a free Anabelle with a sorry for the inconvenience.  Or at least store credit of 50% of the price".  Then she said I cannot do that because it's store policy. Then I said it is really frustrating I had to drive here and drive back I am not the one who cause this mistake.  Then she said she can give me 10% off of the next one.  Then I said more reasoning then she said 20%.  I went on to say it is not enough.  Then she finally said "Ok I just give you full refund just to get it past but why can't you just dig it up and bring it back".  I did not say any further because she should know that I am a customer who received the wrong item due to store's mistake.  If they really want to get that back, they should come to my place and dig it up.  Even after that a month of my effort of watering will be a waste.  I said I almost don't need the full refund but I want more of an apology.  Then she said "that's why I apologized". (she was not apologetic at all)  I told her that it is upsetting and by the time she really frustrated me so tear was coming down from my eyes in front of the other customers.  A guy who brought Annabelle for me watching the partial thing asked "How is it going" so I said "not good".  Then the another cashier watching the whole thing just laughed.  When I picked up the new Annabelle and leaving the store none of the workers said sorry or anything at all. So this whole conversation was super unprofessional and honestly I felt she was super cold and mean and I felt I was treated super unfairly.  Even though in the end, she gave me the item I wanted, I felt hurt, emotionally distressed, and embarrassed in front of all the other customers.  I do not think this is how a customer is supposed to be treated at any store. read more

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Really amazing store, very knowledgeable people in the store as well! Mika helped us out and was a complete life saver, they knew all there was to know about any kind of plant there! read more

So grateful for business that are still open and operating during these times. I did my research and decided to get a Monstera Deliciosa. I was so thrilled when I saw they had some in stock. Not just the fully grown ones but a few healthy babies also. I convinced my mother to get one also. I went with a baby to see how good my green-thumb is. Believe it or not, this was my very first time ever in this store and I personally was in heaven. So many beautiful, healthy plants. If I could buy them all I'm sure I would. All of the employees wore mask and were upbeat and eager to help. I think a few items were a bit overpriced but I was still able to get my plant, a pot and a few other items. Overall I had a really nice first experience, even during this covid19 pandemic read more

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Love this Pikes location! Always beautiful displays, great selection, and AMAZING customer service! I'm always greeted upon entrance, and I'm also always offered assistance while shopping! There's a really friendly gentleman (I wish I knew his name, he's always organizing, rotating the heavy planters, seems to be the guy who does it all!) whom I know has been there for years, he's so friendly and committed to helping me find what I am looking for. And then there's Stephanie, her customer service is unmatched to any service I have received anywhere is forever! Twice now she has really gone above and beyond in assisting me! First time, she assisted me with a semi complicated return, it took a bit of time and some insightful research which needed up keeping me there later than their open hours but she was happy to do so! Second time, again she helped me make a purchase for an item that had an expired sku and again, this took some time. She's really made my shopping at Pikes so enjoyable and it's my hope that she'll always be there when I return. Aside from these two standout employees, I've also witnessed other great acts of service at this store by other associates, which is why I can confidently and also adamantly recommend this nursery to everyone! Also, if they don't have what you're looking for, let Stephanie know! She will do everything she can to get it for you! read more

Beautiful place with a nice selection of plants and potteries The staff is available to ask questions and are helpful once you involve them. I bought plants and pots after quite a while....I will be going there again soon. read more

Our front and side yard needed an overhaul. Pike was top notch in this process, and they snagged a star in Kirsten Judd. We are "garden illiterate", so Kirsten walked us up & down every plant aisle to see what we are drawn to, came to our home to explore options based on sun exposure etc, drew up a beautifully detailed plan, & organized the entire installation process (teams that moved sprinkler heads, put in French drains & stepping stones, added new soil, removed rocks/weeds/worn out plants...I could go on). She made the entire process as easy as possible. Does Pike cost more than big box stores? Well yes of course, but we had her expertise in picking the right (& well grown) plantings and have a lifetime guarantee on all that was installed. I'm pretty sure in the long run, we come out on top...less of our time, less plant choice mistakes, top quality plantings, expert placement, & on & on. Thank you Pike & thank you Kirsten. read more

I decided to shop at Pike's to support the small business owner. I arrived during the Covid-19 so people were on line 6 feet apart in the parking lot. They assisted customers by calling them one at a time to the door. It took 15 mins to help each customer thinking they had a small amount of employees. I was incorrect, I saw some return from lunch and by looking inside saw 7 more employees. So confused as to why they had about 10 customers online in the hot parking lot while they help one customer at a time?!?! As I saw customers drive up stand in line for 5 mins and then get in their cars to leave as they didn't want to wait an hour plus. Saw about 8 customers leave. Once I was called I told them what I was looking for. They said they only have that in a four pack. Why do I have to buy four plants when others like Home Depot only sell one. I asked and the salesperson said "I don't know what to tell you, want them or not" That says it all as I will never shop here again and will tell my story to all my friends and family as they shouldn't waste their time shopping at a store that doesn't care about their customers. See ya Pikes. read more

I've got to say, my wife and I have been to many Pike's in the past for gardening and landscaping advice and this location is definitely one of the nicest in the Atlanta area. The people who helped me (Catherine and Anne I believe) were really nice and offered some great advice. We will definitely be coming back here! read more

Oh my gosh! I have to thank the blueberry gods for sending me here! Brian- knows his stuff about fruit plants. I got a typed up care letter for a new blueberry mom. The time spent on my inquiries was genuinely appreciated. I felt so comfortable asking questions and figuring out the best plants for my yard. I appreciate everything about this store. 10 out of 10! read more

If you do not have a natural green thumb /newbie like I am....I recommend for you to stop by this location. Since I had/have literally know idea what I was doing I decided to stop by this location due to many recommendations. Everyone that goes to this location has advised me that their customer service is outstanding. Co-workers advised me that the staff are knowledgeable. That they would be able to recommend me some good options based on what I was looking for. My long list of requirements: 1. My home does not get very direct light but a lot of indirect light. So a plant that does not need bright light. 2. Indoor plants that are hard to kill. 3. Not poisonous (pet friendly) 3. Air filteration ability. 4. Decent size to be able to filter air in large rooms (I do not want 10 little plants in 1 room just to filter the air in the room- I prefer 1 big plant) When I arrived and advised them my requirements they were able to recommend some options and how to care for them. They were very patient with me despite all my annoying questions (ex: what soil do I use? how often do I water them? how big of a pot do I buy to put them in? etc.) I cant say for people who already have a green thumb how great this place would be for them (aka the selection of options)..... but for those like me..... the free help is priceless and greatly appreciated. Highly recommend if you are looking for good customer service. read more

HELLO? Since I am in the process of updating my front landscape, I decided to stop by Pike's to explore my options for trees, plants, and planters. It was very quiet today and much of the staff was either working behind the scenes or in the store. Also, there wasn't very much to see because it is still early in the season and they aren't stocked yet. Still, I was able to quietly explore the entire nursery looking at planters and plants and getting some ideas. I was also able to take photos of what I liked so that I could easily do additional research and share my ideas with my husband. They have beautiful large ceramic planters in various sizes and colors. I am definitely interested in incorporating planters into my landscape for a nice low-maintenance option. Pike's is a great place for inspiration because they go beyond the normal and have nice displays including sculpted trees, fountains and other types of accents. I really missed having the staff available today because the uniqueness of Pike's is the great advice and guidance provided. I will have to wait and try again in a few weeks. read more

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For Gardens and Gardens Alone. Getting lifetime guarantee on rose plants @ $24.99 was music to our ears. A great collections of flowers, fruits and herbs. read more

Love this place! The prices are a slight bit higher than the big box stores, but the staff is so incredibly helpful. I'd rather have help choosing the right plants than pick them myself only to have them die because I'm not knowledgeable enough. I'm terrible with plants and they have helped me successfully choose plants that work with the amount of light and water my yard gets. Don't miss their special days when you can bring in your own container (or purchase a new one). They will help you choose plants and actually plant them for you while you watch. It's great to get the work done for you and also learn how to do it along the way. read more

On 9/12/15 I purchased 2 red tagged trees including the Pick n Plant option ($210 in planting services and $140 in trees). The receipt is attached. Printed on the receipt is 'Above Item Guaranteed for Life'. As of this spring, one tree is doing well; one tree is dead. On 5/13/2017 I went to your State Bridge location, 5795 State Bridge Rd, Alpharetta, GA 30022, to discuss the options for the dead tree as it relates to the Guarantee for Life statement on the receipt and posted at every register in your nursery Lifetime Guarantee on All Trees & Shrubs Excludes Annuals, Perennials, Sod, Houseplants, Tropical's, Holiday plans and plants not watered. A Manager was called to the register. She indicated red-tagged trees were not Guaranteed for Life and that this line item should have been voided from the receipt at the time of sale, as a result, she owed nothing. read more

Incredible customer service! Stopped by to purchase large planters for our front porch. John spent the better part of an hour with me, even going past closing time. Showed him a picture of our house and he had a great recommendation for planters that look perfect on either side of the front door. He helped me choose a range of flowers and plants to fill the planters. Some will last the whole year round so that all I have to change out is the seasonal color. Just the lower maintenance solution I was looking for! He also helped me choose the right fertilizer and soil to keep things happy and blooming. You can tell that it is truly a passion and not just a job! read more

Until this week I would have given this location 5 stars but had a issue with my mulch purchase and the inconsistency of the product and took a lot of time to show them the issue and how I could have the same product for each bag. They did not want to be bothered and actually walked away from me when I tried to explain. The young girl at the register was very helpful but beyond her control. I spend a lot of money at this location not only for myself but for clients that I do small landscaping and pots for. I was treated as unimportant and will not go back to this location. read more

Came here looking for advice on what grew in Georgia and what I should be planting when as well as to pickup seeds to start our hypothetical veggie garden. Gotta say people were super kind, knowledgeable and actually gave me a tour of all the plants and what seasons to plant them in. They also taught me all about the dangers of fungus on roses in the south. They had a huge selection of seeds and potted plants and other garden accessories. This is my new go to place for all things garden. read more

I normally go to Home Depot or Lowe's when Spring rolls around to purchase my plants and vegetables. I was driving by Pike's on States Bridge and I decided to check them out after all the commercials they have been playing on tv recently. WOW! What a great selection!! The icing on the cake was after checking out and having an employee named Charles H not only help me out to my car but actually carefully organizing everything so when I got home NOTHING had tipped over! I am now a Pike's fan!! read more

One of the newer looking Pike Nurseries in the area (along with Roswell store West of 400). Great slection of trees, shrubs, and flowers that any gardener could ask for. To me, this is the best Pike's in the area... and I've been to five of them. I say this because it is more updated, and the tree and shrub selection even dwarfs the other Pikes (in my opinion). Prices are a bit higher than your local Lowe's or Home Depot, but the selection here is greater. Plus, if you're in their Play in the Dirt frequent club, all of your purchases on tree and shrubs is life-time guaranteed. read more

I love Pike's but will never, ever again use their Landscape & Design department. Their replacement offer on shrubs is a laugh. I have 5 plants that I have been waiting since the spring for them to replace. My husband has left countless messages about this. I don't even want them to come out & replace them. Just give me a credit for them. I will continue to shop at their stores but will never again use them to plant anything. read more

Second year in a row getting our Christmas tree here. Erin has been amazing to work with both times. We go here throughout the year too whenever we want to add some color to our yard read more

Very bad customer service. Very rude old lady I encountered today. She was in a hurry and had no time to help me out.