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    Pilat, Roland DVM

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

    Services - Pilat, Roland DVM

    Pet physical or wellness exam

    Pet sitting

    Pet vaccinations

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    8 years ago

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    Paws on the Geaux LLC

    Paws on the Geaux LLC

    (7 reviews)

    I was looking for a mobile service. I will use Paws on the gears from now on. They did an awesome…read morejob. I was very pleased.

    If I could give 0 stars I would. Such poor customer service. Originally it was going to take over 2…read moremonths to get my dog a grooming appointment, but apparently the owner hired a new groomer and got us scheduled right away. Nothing wrong with that, however, the "new" groomer shaved way to close to my dog's skin within her sanitary region. A bad razor burn with swelling and oozing resulted a day later. I took her to the vet, and the doctor said the close shave caused irritation which resulted in an infection. When I confronted the owner, she denied any responsibility for the infection that resulted from the razor burn and wouldn't reimburse us anything because apparently they were not "liable." This is an absolute degradation to their services and an extreme disappointment. We have enjoyed taking our dog there in the past, but I'm not about to let something like this happen again just to have to take my dog to the vet again. The grooming fee is already expensive enough without the addition of an unexpected vet bill. The owner showed little sympathy and didn't seem to care about our dog's well being at all. I would expect a good groomer to take the health and well being of the animals of the upmost importance, but money and pride seemed to have gotten in the way. I guess its too hard to take care of your customers and take responsibility for an issue that one of your staff members caused. I expect better treatment from a "Professional" grooming service.

    Montgomery Animal Hospital & Hotel

    Montgomery Animal Hospital & Hotel

    (8 reviews)

    I have been bringing all 3 of my dogs here for 2 years. Deuce? Patches and Marlee they have a…read morewellness plan that fits my budget and my dogs get the necessary shots and care they need's From the Receptionists to the Veterinarians Tech's to the Veterinarians they are all caring patients and friendly! I love everything about Montgomery Animal Hospital they are special in my heart! Taking and giving my dogs the best care possible shouldn't come down to money!! I love my dogs in my life they're worth every penny! I was there recently and they helped me with Deuce and Patches my right arm is healing from being broken. Everyone was amazing! I can't Thank Dr Morgan enough for everything!! Merry Christmas to you all, Sincerely, Melanie Bordelon

    Here we go...this post is regarding The Montgomery Animal Hotel highly recommended to me (of which…read moreI hold none of you responsible) Here are the facts: Dropped my dogs off on December 26th to stay until today January 3rd. Brought their dog beds in and instructed the front desk clerk to elevate the beds on the cot we were shown at our initial consultation at Montgomery Animal Hospital + Hotel . I phoned Montgomery Animal Hospital + Hotel all weekend as we were told we could call anytime and there was no one to answer a call for the entire weekend so I sent a text through their platform which has still never been answered. They were to use their dry food and ours only if they didn't eat the food. On Monday, I called asked Vanessa (administrator and one heck of a salesperson) how they were doing with eating and she said fine. We returned with a bag of empty dry food. They were only to use as backup. On Monday we received pictures of 2 other dogs and when I said, very cute, but those are not my dogs, we'd love to see a pic of our dogs, we got pics of our dogs, beds on the floor (and this is going somewhere). We came through Pineville yesterday right before closing time and I called 2 hours prior on our journey to see if we could early pick up our dogs. We arrived to the Pet Hotel at 5:26 and paid and waited for our dogs. Approximately 10 minutes later the front door opened and I picked up the first dog and gasped and half gagged because they were absolutely soaked with urine. I had to put the leash back on and hand it to my husband to grab their beds from the 2 techs. Each bed was saturated with urine and I had to carry them with two fingers to the truck bed. We had to sacrifice our own clothes because of the urine saturated dogs and hold them so they wouldn't soil the back seats. My husband and I sat for a few minutes examining the dogs and let me tell you when we felt and smelled their wet feet and bellies and I smelled my hands from holding them, my husband had to stop me from going back into the clinic. My husband is a 6'5 former college basketball player and I watched him weep at the sight of our dogs. As for me, I'm on fire with anger at the neglect of our pups, and Hell Hath no fury like a Virgo Mama Bear scorned. We got a call 5 minutes after we left from the hospital because the girl at the front desk saw what happened and was concerned. We were told we'd be called by the administrator today. I waited til noon thinking, surely this is priority for them but no call and so I called Dr. Morgan. She returned my call. I in a very calm manner proceeded to ask her what happened. She said she was informed we were not happy with the way the dogs essentially were presented at pickup. Then asked me to tell her what happened. I did. She said it's taking me a minute to wrap my head around this because I've never heard of this in 15 years. She told me she did not think that as upset as I was that she could provide me with a resolution and asked what I expected from the call. I stated honesty and integrity as in your oath. And I stated that I felt my dogs' health was neglected and endangered as was also in her oath. She said by envoking her oath she had to end the call and I needed to contact an attorney. No wonder they have to schedule the initial consultations in advance, no wonder they bathe the dogs for free after 3+ days of boarding. No wonder there is no access to the "luxury" facility unless prior scheduled. I am mortified at the way they were neglected and the way in which Doctor Morgan handled the situation. At no time did I ask nor was a refund offered or an apology from her. The lady at the desk who called after we left, apologized profusely. As my husband repeatedly told Maggie and Bruno last night, they will never have to go there again. Feel free to share to make positive change possible for our pups.

    Pilat, Roland DVM - vet - Updated June 2026

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