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    Pilot Coffee Roasters

    5.0 (2 reviews)
    Open 7:00 am - 8:00 pm

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    Balzac's Coffee Roasters

    Balzac's Coffee Roasters

    3.5
    (23 reviews)
    2.2 km
    $$

    I was looking forward to coming here. In spite of Covid19 restrictions preventing me from a longer…read morestay-in experience. I used to work at a couple of the locations of Balzacs in Toronto, so I was anticipating a great cup of Coffee. Unfortunately, this location did not deliver on the quality I anticipated from Balzacs. And the response in attitude from what I picked up on of the Barista, was not impressive AT ALL. I purchased a mocha, its flavour was decent. I have nothing else to compare it to really because it was a First. I've tried mochas I've made at coffee shoppes I worked at in the past. I thought I'd give it a go. And it is not for me, at least not from Balzac's. The drink was incredibly foamy. Like 1/4 foam to 3/4 liquid. I dont know if that's the recipe at Balzacs for its mochas or if that's the industry standard for this particular drink. What I do know is I dont like paying over $6 for a light in weight, no latte art, too foamy for it's own good, 12oz mocha. I felt the weight as I went to sit down. I also ordered a Walnut and Pepper biscotti. These are absolutely amazing! I remember always eyeing them when I worked there. These biscotti are highly recommended. However are of a fair price. At 3 bucks a pop, they better be noteworthy. I sipped at the mocha. Took my biscotti and dipped it in to the thick foam, which was, as already established, A LOT! At this point, I called out to the barista who was more than 6 feet away (this is the min. Safe distance) , "is the mocha supposed to be this foamy?" Her response was, "yup". Okay, I wasn't in the arguing mood, had I been I might have told her that, "I dont believe steamed milk coffee drinks: lattes & mochas are meant to be so foamy". That "mochas are supposed to have latte art on them, that's fun, playful and creative". And that "in customer service the customer is ALWAYS right". Even when you don't feel they should be. Or even when you really don't want them to be. It's frustrating, I know; yet, that's customer service. Her tone was the thing that I am mostly complaining about though. I read it to be kinda on the snarky side. My perception, yes. It's like, by her responding with the "yup" she was not only dismissing my obviously unsatisfied with the drink question of, "is my drink supposed to be this foamy?" She was also making a statement of, "I am not going to remake it". Although I'll never know because hey, I didn't ask. Back when I worked there, the steamed milk frothed up beautifully in order for one to design latte art. No matter if it was soy or oat, or whatever. That did not happen in this case! Maybe my question or the way I said it, rubbed her the wrong way. Maybe me originally asking about what milk brand Balzacs uses (to know if it would aggravate my stomach), annoyed her. Maybe me switching to an alternative milk, pissed her off. Hey, I've been there. Maybe she was having a bad day. I dont know these things. And maybe I am being petty in writing this review. The possibilities are endless. The things this experience taught me: Request NO FOAM on all drinks that are made with steamed milk. People do have preferences and some prefer to have more foam. If I am unsatisfied with the drink ordered. Request a re-make at all times. After all I am paying for it. Reconsider spending over $6 on a first time drink experience. I will note one final thing: The reason I gave Balzacs in KW 3 stars instead of 2, is because that delivery person that came to drop off an order of whatever, while I was there, reminded me of a dear friend.

    Balzac is a beautiful cafe with locally roasted beans. The ambience is both charming and rustic at…read morethe same time. The cafe is set up to accommodate social distancing. The menu items reduced significantly due to COVID. I ordered a genuine Japanese sencha green tea with soy for $2.75. Overall, the drink was average. It was nothing to write home about. Hopefully in the future there will be more options once things become normal again.

    Photos
    Love the decor!
    Love the decor!
    Balzac's Kitchener
    Balzac's Kitchener
    We usually walk to Balzacs from the lofts even on the snowiest and coldest days during the winter, lol. Very good and relaxing!

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    We usually walk to Balzacs from the lofts even on the snowiest and coldest days during the winter, lol. Very good and relaxing!
    Q's Cakes & Cafe

    Q's Cakes & Cafe

    4.8
    (6 reviews)
    0.4 km

    I went here today for the first time, I was really craving a cupcake and this spot had some decent…read moregoogle reviews so thought I'd give it a shot. I ordered 1/2 a dozen cupcakes, and a strawberry lemonade. The cupcakes were priced reasonably at just $2.50 each with a deal for buying a dozen or 1/2 dozen. And I'm happy I decided to stop by, first off the service was great, the sales lady was kind, attentive, and great at answering questions. As for the taste of the strawberry lemonade it was good, cold and refreshing but, it was much too sweet for me, so I handed it off to my boyfriend who didn't mind the sweetness and actually enjoyed it. The cupcake flavours I ordered were the blueberry lemon(with fresh blueberries in cake), vanilla with sprinkles, and strawberry cupcakes(with strawberry pieces in cake). The cupcakes were delicious some of the best I've ever had!! The buttercream frosting was thick flavourful, and just enough was on the cupcakes to perfectly complement the moist and not too sweet cake portion of the cupcake. Needless to say this is definitely my new go to spot for cupcakes in Waterloo, and I will be back to try some other baked goods too, such as a scone or muffin next time, as they looked great too.

    I ordered 12 assorted (well, 12 assorted, but I had to ask for specific cupcakes bc some of our…read moreguests are on the spectrum and nobody likes the same thing, but everybody likes something specific and nobody can share. if you know, you know. ya know?) Anywhoo, I called and ordered and they said no problem they could accomodate ppl with disabilities (which is awesome. It's not something they do normally - you just order '12 assorted cupcakes' and a get a mixed bag of nuts. every single cupcake is great tho. you cant really go wrong) and I picked it up and took it home and then I TRIPPED AND FELL and had to rush back and replace my order and (thank goodness) they were able to do that right away. Moral of this little story is the cupcakes from this place taste great whether they are smushed or not, but they are super pretty when they are not smushed. I 100% recommend this bakery.

    Photos
    Q's Cakes & Cafe
    Vanilla cupcake, strawberry cupcake & lemon blueberry cupcake. My favourite was lemon blueberry fresh blueberries inside mmm.
    Vanilla cupcake, strawberry cupcake & lemon blueberry cupcake. My favourite was lemon blueberry fresh blueberries inside mmm.
    Q's Cakes & Cafe

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    Pilot Coffee Roasters - coffeeroasteries - Updated July 2026

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