Today I stopped at the Pilot Travel Center in Austinburg (Pump #1) after picking my 16 year old son up from school on his last day before summer break. The school buses were not running, so I had to make the drive myself. I had spent the day cleaning my house and honestly was not feeling well physically. I am currently going through cancer treatment and dealing with an enormous pelvic tumor, which is why I chose to stay in the car and send my son inside to prepay for gas. I was in house clothes, covered in bleach from cleaning, not dressed to be in public, exhausted, uncomfortable, and simply wanted to pump gas quietly and leave without having to go inside. I handed my son $40 cash and watched him walk directly into the store with it. He stood in line, handed the cashier the money, and came straight back out to Pump #1. I started pumping gas, and the pump suddenly stopped at exactly $20. I asked my son why it stopped, and he was confused because he knew he had handed over the full $40. I told him to go back inside and explain the situation. He went back in around 12:50 PM and remained inside for over 20 minutes trying to resolve it while I sat outside repeatedly checking the pump to make sure there truly was no remaining balance. Eventually, I had no choice to pull up, unbuckle my sleeping child and go inside myself. When I walked in, there were around 10 employees and people gathered around the register area. Not one person greeted me or acknowledged me. One female employee looked me up and down and snickered, which was humiliating given the condition I was already in physically and emotionally. I was already disgusted by the reception I received . I asked if a manager was available. A bald male manager stepped forward, and I explained calmly that I had given my son $40 cash and only $20 had been placed on the pump. His response was honestly unbelievable. He tells me that my child must have dropped the money. I said that was not the case. He then said, "Here's what happened. Somebody told me they saw someone pick up $20 off the floor." I immediately asked whether they had checked the surveillance cameras to verify that claim. He literally laughed again and replied: "Why would I do that?" I explained again that my child stated he handed over $40, that I personally watched him walk in with $40, and that I was standing there making a legitimate customer complaint involving missing money handed over by a minor. Again, he dismissed it entirely and refused to review the cameras. Instead, he repeatedly insisted that my son "dropped the money," despite the fact that nobody had actually investigated anything. They simply accepted a random story from another customer without reviewing surveillance footage or making any effort whatsoever to determine what actually happened. The overall attitude from the staff was dismissive, mocking, and completely unprofessional from beginning to end. There was laughter, smirking, and absolutely no attempt to handle the situation respectfully or professionally. At that point, I informed him that I would be contacting corporate and filing a police report regarding the missing money. His response was simply: "Go ahead." The issue is not even the missing $20 at this point. Mistakes happen. It is the complete refusal to investigate, the mocking attitude, and the way both myself and my child were treated throughout the interaction. Upon returning to my vehicle, my son informs me that they did not once tell him he dropped it when he went in. So was this story was concocted for me? As somebody currently battling serious medical issues and simply trying to get through a normal day with my child, this entire experience was humiliating and deeply upsetting. I filed a complaint with corporate and the police. read more

This wasn't my favorite pilot in the world. I travel quite a bit for work and I always love stopping at pilot, loves, and TA. The way you get into the entrance off of the main road it's kind of weird, and potentially dangerous. The specials on the tag we're not exactly the way it says. "Buy one get one with any drink" doesn't actually mean any drink, but no one knows the specifics of the sale itself. The Staff there we're kind of rude and I'm a pretty damn nice guy so I wasn't pleased with that. After a couple huffs and puffs and a walk to the actual tag, she realized what it said and still couldn't explain it. Then I asked if I still wanted the items, of course I want the items and I want to sell that the tech says the pilot is doing. when the manager was finally brought over it's a care of the situation. But I never judge a book by the initial appearance the selection was still ample, the atmosphere was still pretty light, and all the items were stocked, the bathroom was clean and I can't ask for much more than that except for maybe a little nicer people and I'm from New York. read more

Pilot Travel Center - a person holding a drink and snacks - Gas Stations Near Me - Austinburg, Ohio

This is not a Pilot. Sully was a Pilot. The Wright Brothers, now they were Pilots, and connected to Ohio too. Birthplace of Aviation and all that. But this? This is just a truck stop people! Settle down! This legendary Pilot truck stop is legendary because I stop there a lot. So it's legendary in my own mind. And this is my review so I will continue to call it legendary as I see fit. Anyway this legendary truck stop is often my very last stop on the way back to Buffalo after wild adventures in the South or the West or the Midwest. Especially the Midwest because I go there a lot because the food is great. Such as Chicago or Cleveland or even Pittsburgh. It's on the south side of Interstate 90 and is fairly convenient in terms of location but somewhat less convenient in terms of getting in and out because you have to make a right off the highway and then a right into a street and then a right into the plaza, rather than turning directly into it from the road. And this means that if there are trucks or slow cars or distracted cars getting in and out then you will have a little bit of a hard time. But the bathrooms are fine and the gas is sometimes as much as 40 or 50 cents cheaper than in Pennsylvania, and almost always much cheaper than in New York state, so I get gas here quite a lot, despite it being quite annoying to get in and out of at times. read more

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Paying at the pump? Inexplicably, You'll need to bring your credit or debit card inside and prepay the cashier before you'll be allowed to fuel up. (I tried both). So much for "COVID precautions", OR logic. read more

Right off Interstate 90 right off exit 223, this Pilot location is decent the employees are great, there is a PJ fresh marketplace and Subway inside, the showers we're okay but they cold have done a much better job cleaning it, the is a Taco Bell next to the truck stop and it's also I Burger King and McDonald's in walking distance. read more