Overall a solid location…read more It's been twice now that I've used this location to use the services provided here. I requested the services each time using the U-Haul app the first time was a few months ago I believe last Summer and I needed a mini truck and this past week I needed a van. I reserved them both and had no issues at all. I love the online option this way you really don't have to interact a lot with the employees everything is pretty much straightforward. The only thing I needed to do was get the physical keys. The employee already knew that I was coming and was expecting me so he actually walked out to confirm who I was and passed me the keys. 10 out of 10 the usage, the quality, value and service Definitely check out online to see if they are offering any specials nevertheless the vehicles were clean didn't have any issues even though they do offer options to add on warranty services as far as to cover you if anything happens Etc. Have fun and enjoy life. :)

Upon return the office was closed and I needed physical assistance in getting the trailer unhooked…read more Plus, the drop of location is behind the building and it was quite the hike to come to front. And then I found out that no one had bothered to show up for work. Very poor service.

From the staff Trey, who greeted me upon arrival, to Darren, offering customers a place to wait…read moreinside from the frigid weather. This place is your one stop mart for moving . The GM, Brian, is amazing. He will get you the BEST for all your moving needs. My out of state move was a piece of cake. The trucks are rather new, low mileage, nice ride, and always easy loading. The parking lot is a little tight, but drivable. It's more of a horseshoe shaped. They are supplied with ALL your moving needs. I highly recommend you trying for yourself. I was more than happy !

Do not return or rent from this location! If U-Haul changes your drop off location, refuse to come…read moreto this one! Horrible customer service. They do not allow you to unload your vehicle from the trailer at their location. I guess you're supposed to automatically know this prior to arrival because the trashy woman with the bad bleached blonde hair job acted like it was known information but it was never disclosed to us. She was rude and has absolutely no customer service skills. Surprisingly she was the manager. She refused to tell us where to park the truck and trailer in their lot once we offloaded our car. Their excuse was the parking lot is too small to return your rentals and accommodate space for more than one return at a time. We never saw another return come in after us so I think it's just a policy to have a policy. To compensate for it you have to unload your car somewhere else and drive the rental back to the location and then walk back to your vehicle. Will they help you unload if you'r car if you're by yourself? Don't count on it. Also, you have to do a u-turn to get into the parking lot which is impossible with a larger truck with a car transport attached. It forces you to find a parking lot big enough to turn around at risk of hitting other cars. Just avoid this ghetto hot mess.

Very helpful to me, as a first timer. The whole process was was easy, and I was even able to hire…read moresome help with my move.

I hired movers to help with our move via the UHAUL website, supposedly a reputable company. Long…read morestory short, they took my money and the movers never showed up, (On time 24hr movers). On top of that, the movers said I needed to rent a truck. So got a truck from UHAUL, drove it to the house, them back to the store since movers never showed up. So I'm out 100+dollars for a truck and 200+ dollars for the so called movers. I think UHAUL has developed a scam in this regard as I have gotten no resolve via UHAUL or the movers for a refund for either of the above. Let me just say, there are other truck rental places out there and I don't think I will be using UHAUL in the future. They deserve less that one star.

I rented a van from this store. After I was done with my move and returned the van I remembered I…read moreleft my Ugg comforter in the back of the van. I called and the young man started they had it and that they would hold it for me. I went back a few days later to pick up my blanket and they started they could not find it. One of the young men who worked in the store proceeded to call the employees in which a few stated they saw it sitting by a door. He proceeded to call another employee not realizing she was on speaker phone she stated that another employee took the blanket and another employee wanted it but forgot to grab it. He then walked outside and back in and stated nobody had the blanket and he didn't know where it was I told him I heard the lady on the phone say someone took my blanket. Not mad about the blanket being gone because I can get another more or so mad that an employee STOLE MY BLANKET!!!! That is the poorest thing I've ever seen in my life. Like how gross you don't know nothing about me or how I live for you to just take someone's comforter. CLEARLY SHE NEEDED IT MORE THAN ME!!! PO ASS!!!!

This is a two part location- truck rental and Ubox local depot. The owner of the truck rental…read morewalked away from me after saying that he couldn't find my uboxes. He didn't offer to call someone or even give me a time to return. I made three separate reservations to access my boxes giving 24 hours, 36 hours and 6 days notice- each time, staff informed me they never received my reservations. I am not sure if the communication problem is just this location or company wide, but my current wait time on the 800 number is 43 minutes. Uhaul customer service leaves much to be desired!!!

I came to get propane gas to fill my uhaul container and arrived ten minutes before 5 pm. I waited…read morefor 4 minutes but no one came out. They use to have a buzzer button but I couldn't find one. I finally called at 4:54. The gentleman said they were closed! Horrible customer service. Thank you but I'll never use this place again! Not professional!

No , I would not recommend this location for renting a UHaul van/truck. The Assistant Manager is…read morelazy and rude. The Manager appears to support this Asst. Manager's rude behavior and incompetence. And they need to working on being consistent with other near locations' policies and customer service. If there was 0 rating, I would have rated this location as -100

My wife and I rented the smallest storage unit they had on the 3rd level with only two incidents…read more The first is getting locked in building Not knowing how to get out, I nearly had to break out of this accident waiting to happen. In a matter of a few months the second incident we are accused of bringing in food without evidence. It looked like we did. What we did was wife put food in our vehicle and we then went to unit. We were inocent as charged and it worked out this time but people have been maimed or killed for less.

Staff is friendly and helpful enough and they have everything you would expect at any U-Haul…read morelocation. Hours are generous and they were even open on July 4th when I was helping my buddy pick up an auto transport trailer to tow with the truck he had rented a couple days prior. The big knock on this U-Haul store is the downtown location. The lot is surrounded by city streets on all four sides so at busy times of the day getting in and out can be tricky especially if you're driving a big truck and pulling a trailer. The lot is just way too crowded with trailers and vehicles which can make navigating the lot a little tricky. There are a few designated customer parking spaces but but they can be difficult to get in and out of depending on all the other stuff parked around them. The first time I was there it wasn't an issue but on my second visit I had a tough time backing my car out of the parking spot. Overall the facility is okay and you can accomplish your tasks in a reasonable time and fashion, just be prepared to work at a little more than is necessary at most other locations.

UPDATE: I re-visited U-Haul on Mercury. Propane was fixed, then broke again. One employee got…read moreagitated when I made a comment on how long the service has been down. Another employee told me that I should come early in the morning when the certified person is here, and that there are others in the certification process. So why aren't all employees certified so that they can cover all business hours, and why do I need to change my schedule to accommodate them?

Unprofessionalism at its finest. I'm not familiar with this area but if it's another one please go…read morethere. The young man was fine but he is being trained by the young lady who does not know proper customer service etiquette. It was raining out and I was sent to find a van with no instructions except "it's parked by Bo Jangles" couldn't find it asked for assistance and was flat out told no she is not about to that. I finally found the van after a half hour of searching.

First time and it was all good for a quick purchase of a wardrobe box…read more It's a full service store with all your moving needs plus truck and trailer rentals. The location is convenient off the boulevard. Checkout was smooth on my card. If I needed such moving items again I would return.

Horrible experience overall. Showed up to pick up truck and the gentleman at the counter complained…read morethe whole time. Handed me the wrong key, when I returned, he acted like it was my fault that he gave me the wrong key and was bung super rude to me. Nothing was explained. Drove truck to location I needed at. Went to start it up and it wouldn't start. I didn't know road side assistance was 24/7, so I waited till they opened back up and the lady was rude and told me to contact roadside assistance. I asked her about an extension to finish due to truck malfunction and she said I would be charge extra and hung up on me. Finally got roadside out to get truck started and I just returned truck because I wasn't paying extra for something that was their fault. Over all, the staff was rude and it was a huge waste of my time and I'll never use U-Haul again.