So I wanted to book a room at this location for business and the number on file will actually take…read moreyou to some Reservations Department out of the country. It was kind of an inconvenience for me. The actual number to the front desk is 270-561-6618.

Came from out of the area for a military ball and we decided on a room last minute. We walked in…read moreand we were able to get a room and were given a military discount. The room was a lot bigger than I thought, nice and clean too. The free breakfast in the money was just okay but I'd stay again just for the room itself.

Clean facility, workers very attentive to needs. Breakfast was good, not many fruit options outside…read moreof apples and oranges. Swimming pool was out of service and looked rough (algae). Plenty of other food options around. Highly recommend the Mexican restaurant next door. Rooms were large, we had the single king room and you could have fit another king in the room. All in all would definitely recommend staying here.

Very enjoyable experience and would definitely stay again. All the staff we encountered were very…read morefriendly and helpful. The interior and exterior of the hotel were very well kept and decor was modern and not outdated. Our room was a handicap room (we knew this when we booked) due to a full hotel and this was the only non-smoking room with double beds left available. We thought our room had a slight odor, but it wasn't bad enough for us not to be able to stay there, besides we knew there weren't any more rooms available. That was the Only thing that kept us from leaving a 5 star rating...we would give a 4.5 if it were possible. The indoor pool area was small but clean and well kept. And of course my children loved it. The bathrooms near the pool were exceptionally clean. A continental breakfast was provided and offered a good variety. We were pleasantly surprised with the breakfast and selection. There were the traditional pastries, cereal, yogurt, waffles, and breads along with sausage, gravy, biscuits, folded eggs, and egg and cheese omelets. Everything was tasteful and the staff servicing the breakfast was friendly, positive, and outgoing. There was a 24 hour coffee bar (regular and decaf) available in the main lobby. It was well stocked with multiple types and flavors of creamer, and various sugars and sweeteners. The coffee was very good and the bar well used by my family. There was also juice available all day and night. Our room included the following amenities: ironing board, iron, hair dryer, refrigerator, flat panel TV, free reliable WiFi (a speed test showed our room giving 1.6 Mbps), telephone, small table w/2 chairs, the tub included a handicap seat that could be folded up when not needed, also there was an adjustable shower head that could be raised and lowered and removed to be handheld if necessary. The air conditioner in our room worked great and kept the room very comfortable. The beds and pillows smelled fresh and were very comfortable...my whole family slept well. Overall the noise level of the whole hotel was pretty quiet. There was a short period of time in the morning when it was noisier, we assume because we were fairly close to the breakfast area and front lobby. There were several restaurants close by and some within walking distance of the hotel. We were very pleased with this hotel and would recommend it to anyone needing a good, clean place to stay in Central City.

I reserved a rental car from Hertz in Madisonville to drive to Florida for vacation in the morning…read more Was supposed to pick it up at 4:00, but received a call from a gentleman named Chris that a vehicle was not available and to come closer to 6:00. I call at 5:50 because I have not heard from them and the gentleman told me still no cars available but that he was attempting to call other locations and have someone bring a car and that I would receive a call back. 6:20 (after closing time) I call again because no one calls me back and no one answers. I go to the location as they were supposed to be making sure I had a vehicle before closing, and everyone has left and doors are locked. I am BEYOND angry!!!

Great customer service! Chelsea and Chris do everything they can to help. I love the weekend return…read morethat other companies do not offer. Great price. I will rent from Hertz again.