The intervention related to the blockage of our kitchen sink lasted for 4H for £720... Unfortunately, it happens that the dishwasher (that was working before) is now blocked. Also, the sink is still not working properly. I called them to complain about the whole situation. PP promised customer service department will revert to me in the course of the next 48H. It did not happen. Obviously... read more

Pimlico Plumbers add 20% to all 'estimates' - expect to pay 20% more than stated There is no such thing as fixed price work at PP. They can add 20% to all 'estimates'. Estimates are not quotes, even if negotiated in advance and agreed in writing. Check their terms and conditions word for word. Their terms allow them to add extra charges for labour and materials without notice. My experience of Pimlico Plumbers was terrible. read more

DO NOT USE PIMLICO PLUMBERS!! Booked them to do what we thought were two relatively simple jobs; fix a dripping kitchen tap and fix the toilet flush that was sticking. 2 hours and £260 later, we have had the kitchen tap replaced with an old one that we supplied but tap still dripping and a toilet flush that is still sticking and wasn't even looked at. If you want to pay a plumber expensively by the hour to look at (rather than fix) the issue and not necessarily fix it, go with these guys but otherwise get a plumber that will charge per job and is guaranteed to fix it!! read more

In a word, excellent. Pricey, but excellent. Called them for help on a malfunctioning dishwasher early on a Saturday morning. The very friendly chap on the phone promised a plumber between 8am and 9am but advised that, if it was a fault in the machine, we'd need a technical engineer to fix that. We agreed to have one of each come around, with the engineer set for 11am to 2pm...so we would have time to cancel if the plumber sorted it out. At 0800 sharp Ben G. from Pimlico was at the door, by 0810 he'd determined the H2O supply was OK and we'd need a specialist for the washer. Since he had 50 mins left of the hour he was happy to check on the boiler and water heater and fixed some small nits on that. Some cement and stuff fixed a badly sealed exhaust thingy, and Ben cleaned up like a pro. Took 2 minutes with vacuum cleaner and we'd never know there'd been work done. At 11:32 I received a call from Pimlico HQ advising the engineer was on the way and should be here within the hour. 10 minutes later, Steve P. announced his presence and proceeded to give the washer a thorough checkup. As it turns out, the motor is no more. To quote Monty Python, it's an ex-motor. Steve advised it would not stand resuscitation, and I decided to spring for a new machine. Pimlico sourced and ordered so we'll have a new washer ready for when we return from vacation. Pimlico Plumbers are not cheap, I agree with the other reviewers, but worth every cent (pence?). Of course it was a 'lucky strike' that I needed a new washing machine and they could source it, but why not? Both Ben and Steve are clearly exceptionally qualified professionals and I'll take a pro over a 'handyman' any day. Could I have saved a few coins on sourcing the washer somewhere else and finding someone to do the work? Probably, but what price peace of mind? I hope you never need a plumber but, if you're in London and find yourself in need, call these guys. They're punctual, good at their job, friendly, work clean and efficiently and don't waste time. read more

Initially I had someone from Pimlico out to service an existing dishwasher and they recommended that I get a new machine because they didn't know what was causing a leak. At no time was anything mentioned about the machine being hardwired electrically. This cost £114. I purchased a new machine and called up to request it to be installed. It was a Saturday and I didn't particularly need it done that day but they suggested they could have someone out that afternoon to do the installation so I said OK. They said the rates were higher but at no point did they mention the possibility of an electrician being required. They didn't ask what kind of dishwasher it was - I have no idea about these kind of things but could have checked my documentation before having someone come out if they had asked. I expect this to be an automatic question by so called experts in that field. The plumber then went to the property and called the office saying an electrician was needed, at which point the office called me. I spoke to someone and was unhappy that I hadn't been told there was a possibility of an electrician, particularly because it was on Saturday rates and if I had been told this might be needed I would have scheduled it for a normal day at normal rates. On the phone I was told that there would be an electrician at the property within 20 mintues. I wasn't happy but felt I had no choice. I asked for them to call me when the electrician got there to give me an estimate of the cost. I knew this would incur the 1 hour charge for the plumber and electrician but I felt I would have a choice. This didn't happen. I was called when the work was almost completed. I was charged £732 in total for Saturday. I can't imagine how it would have taken this long to install a dishwasher. I feel that I have been taken advantage from the beginning to the end of this whole process including customer service. I would never recommend this company to anyone. Go with someone else. read more

Pimlico Plumbers charged me a more than 100% markup ABOVE retail price on a new boiler. It was cold January and I trusted their reputable service. They never gave me a quote then presented me with a bill for approx £5000 labour costs and £3000 for a new boiler. When I googled this boiler after I saw I could have purchased it myself as a retail customer for only £1370. They charged me £3000! I was presented with an unitemised bill for £8000+ and they refused to give me explanation for this bill or said they would remove the boiler at 6:30pm on a freezing evening after a week with no heat or hot baths for my kids. They sat down at my kitchen table and made up the numbers to add up to the £8000+ and included more than doubling the price of the boiler above retail! And 3 months later they still refuse to explain or show me how much the boiler costs. They say the plumber is ill, on assignment or they can't locate him. I have never been taken advantage of like this by a merchant. I foolishly trusted their reputation and never imagined they would... Deborah Iliffe read more

The most dishonest business I have ever dealt with in London. Their model is "bait and switch". They use independent contractors who are ONLY motivated to charge as much time as possible. They tell you a price and then bill you 2-3x that amount. They are like car mechanics always "finding" additional work that "must" be done. They usually just do it without approval and charge you and hope you don't fuss. They are unethical pirates. read more

The guy who came round looked like he'd never seen a boiler before. The forceful accounts department demanded an hours pay for 10minutes of him telling me there's nothing he could do. I tried another company who came round and fixed it in 20minutes at less than half the price! read more

When we move house, we started out very pleased to see such a professional-seeming plumbing service in our area. Our first visit from them was prompt and pleasant. The charge seemed high, but our problem appeared to be resolved. Over the years, we have had several emergencies, which have necessitated calling Pimlico, who have always been happy to oblige, though have always over-charged in our view. Unfortunately, the work they have done for us has turned out to be of very poor quality, with many breakdowns, replacements - always with inferior products which haven't lasted - further breakdowns and a string of workmen who have been quite friendly but not competent. Looking back, we have spent a fortune with Pimlico, who are clearly driven by their charging schedule and little else. The 'solutions' they have found, including expensive boiler replacements etc, have mostly failed within a short period. We have finally found another plumbing service which, excellently and efficiently, has fixed everything that has gone wrong, based on doing a proper diagnosis of the problems - not Pimlico shove-anything-in style . This company is a rip-off in eery sense. Don't go near them. read more

Pimlico plumbers are completely useless. They failed to turn up to a job twice - after I had waited in all morning and all afternoon for them. They then had the audacity to suggest that I was at fault because I had needed to call up previously to reschedule an appointment due to my son being ill. The difference is: I call up in advance to let people know when I can't make an appointment, whereas Pimplico plumbers just don't bother to show up. Wasted my time and my money, I hope someone reads this and it saves them the same trouble. read more

very poor service and total rip off! Never use this company again! i called them to fix a flash valve for the toilet for which they charged 260 pounds and six weeks later the same problem occurred again. I called the company to come and check the problem again and they wouldnt come out unless they charge again 100 pounds plus VAT to inspect what they were supposed to have fixed six week ago. Never use Pimlico again!!! read more

I dislike Pimlico Plumbers. They have a tendency to want to fetch materials that they should be carrying on their van and when that happens it's £110 an hour plus the parts. I had a job done today to fix a saniflow toilet. It was done competently but what should have been a 2 hour job ended up at 4 and a half. The net result a £600 bill. This company exploits a gap in the market for people with dire emergencies with no option but to pay up. It is always a chore and never a pleasure to see Pimlico Plumbers read more

3rd time I have used Pimlico Plumbers and I swear I will never use them again. You always end up getting them in the middle of an emergency as they are the only one that can come but not only they are extremely expensive, the plumbers on their books are poorly qualified. for 2 jobs out of 3, I had to call another plumber to rectify their mess. next time I will wait for another day to get someone better and cheaper. Their customer service is also really poor. No warranty on their work even though same issue re-occur in less than a year. Shocking! read more

I can't believe that this place still has so high a reputation. Last week, we had to call these people. We ended up paying £522 over two visits, without really progressing the issue, beyond a stop-gap fix in the first half-hour. Make sure you monitor the time spent on their activities. A pattern emerged of repeat visits to the van, and not bringing the invoice. Given the minimum callout fee there is always going to be a bill so why can they not carry an invoice with them, for example? And beware the 'policies' on the website sound very positive but they are contradicted by the contract. 'Don't pay if you are not happy with the work,' they say online and on the bill, but they will insist on the callout fee (minimum an hour) anyway even if work is abandoned. The plumber took his time unnecessarily long to charge us more. We'll only bill for time spent on work,' they say, but then insist that time going to the van to get an invoice counts as the work itself. He took an half an hour to get the bill(!) The company is clearly overcharging without real justification and we are considering taking legal action now, as they refuse to resolve this issue. Beware! read more

I used Pimlico Plumbers to take a look at a faulty boiler. My tenant met the Service man at 7.30 and he then called me at 8:07 to explain the problem. So I need a new boiler! He wanted to charge £3,800. After 5 calls back to me (I never called him once) he got this down to £3,300. I then called other plumbers in the area and got it easily to £1,200 inc VAT. So I'll use them instead. I got an invoice from Pimlico Plumbers for £228. That is for 40 minutes of diagnostic work. If you want to pay this kind of money and this seems reasonable to you, then by all means use Pimlico Plumbers. The customer service team called me and I tried to negotiate but they just wanted to explain why the charge was justified. 40 minutes work £228 is a rip off. These are facts!!! I have the invoice in front of me as I write this. Phone around, there are better and much much cheaper. Peter read more

Pimlico Plumbers is highly overpriced. They spend way more time then is required for the job and their hourly rates are ridiculous. One plumber went outside to the van for over half an hour and when he came back I saw that he had been checking tinder on his phone. After wasting thousands of pounds for various jobs they could not even write a few sentence email to show that the job was a simple one so we could be compensated for the unnecessary instillation of a washing machine. They wanted to charge 50 pounds for a report. They will squeeze all the money they can out of you. Find a more honest company. read more

Warning!! Do NOT use Pimlico Plumbers. Charged an additional hour by dishonest engineer who offered our tenant to 'use up' the prepaid hour then overran by 20 minutes and then charged a full further hour for work unauthorized by me- AND 40 minutes of that was described as 'putting tools in his van and writing up invoice'!! £150 an hour plus vat for putting tools away and writing up an invoice?! UNBELIEVABLE. Not to mention the fact the engineer then charged me two full hours despite telling the tenant he knew we had already repaid one hour and my confirming it over the phone!! Outrageous! Cannot believe people's dishonestly! I will definitely be supporting independent plumbers in the future. read more

RIP OFF AND UNAUTHORISED CHARGES Take a cold shower, replace your boiler or just book a room in a fancy hotel: that will cost you a lot less anyway! Had an emergency, old boiler not working: called them the night before renting out the property. Long story short: they came a few times, charged me an insane amount of money and even charged a visit they were not supposed to charge as the problem was related to a previous fix they did. So they ended up charging me for something I didn't authorise. Beware, besides charging unreasonable fees they even do without any right. read more

I had a bad enough experience that I would warn against using Pimlico. Long story short -- most expensive in the market and yet poor quality and poor customer service. I initially asked for a full boiler check up before leaving the country for a few months. It was expensive (circa £230) but i felt happy leaving given a "guarantee that the boiler was in full working order". One month later the boiler is leaking and another engineer (also from pimlico plumbers) identified "long standing issues" in the boiler as evidenced by stains and so on. So, at that point £550 in without any repairs even started, and one leaking boiler which Pimlico quote as needing at least another £1k to fix. Despite extensive email back and forth I found no acceptance at all that they totally missed the issue during the first check up. Terrible customer service, entirely unimpressed with the expertise of the plumbers. British Gas by contrast cheaper and so far seem more qualified. Lesson learned. read more

I use Pimlico Plumbers all the time in my home for things like plumbing, electrical repairs, etc., etc., and while they are not cheap, you get a high quality service from non-smoking, punctual, professional chaps who do the job and don't mess you about. I've used them about a dozen times and only had one guy one time I wasn't happy about (he took twice as long as I expected, spent a lot of time on his phone, and was way too chatty and familiar with me). Everyone else they've sent has been tops. I just made sure I asked not to have the chatty slow guy (by name) after he came. Check their website for discounts, etc., to save a few bob. Highly recommended! Only reason I didn't give 5 out of 5 star was the chatty guy who cost me too much money once and because they're not cheap. But they're good. read more

Superb and an absolute pleasure to deal with! Nobody likes paying money for household maintenance and chores, especially when one is totally beholden to what a technical engineer advises. From past experience of boiler service/repair and due to the fact I operate to tight household budgets, Pimlico Plumbers have really impressed me and that takes some f@@king doing! Vaillant serviced my Vaillant boiler last year. My pressure gauge shows zero but it still dispenses hot water. After the advice by Vaillant to rectify boiler pressure to no avail, Vaillant tried to talk me into repairs quotes and direct debits costing nearly 300 Pounds. I replied that the pressure gauge might not just be working, ended the call and phoned Pimlico Plumbers due to the excellent reviews I had read of them. First I booked a service for a few days ahead, then received a phone call from them saying they'd like to come in today. I agreed and on explaining that I didn't get paid until Friday the operator agreed to charge me 100 Pounds inclusive of VAT. Charming engineer from Brighton called Rick. He was honest with me and said that although the boiler was in need of minor repairs, it was perfectly safe and in working order and no extra repairs were strictly necessary. Excellent! He also said, as I thought, that the pressure dial was out of order and not the actual pressure in the boiler. Very well recommended by me. read more

I went with Pimlico Plumbers after a few different different quotes. I thought they would offer me the most professional service due to their reputation. They charged me £120 for the first visit and £170 for the second visit; promising me to include the cost of the visit in the works. They arranged for a visit from Peter, the Installation Manager, (this time no charge!) to cost the service. He promised to give me a quote after 3-4 days but then came back after two weeks in a text message giving me £7500 and said that he still hasn't finished putting the full quote together and that this is only part of it!! This is by far the most unprofessional service I have ever received. I do not recommend this company at all. I believe they make their money by charging ridiculous amounts for useless visits that they not even diagnose the source of the problem. read more

They came to solve an issue we had with a slow flush on a toilet. In the hour that they were they broke the flush completely and then told me they would have to return the following day to take the entire cistern off. This would now take about 4 more hours at £105 + VAT for a problem I didn't have earlier in the day. The toilet is now continually refilling and I am left in a worse situation that needs urgently resolving at further expense. I attempted to come to some kind of compromise over the cost of the work to cap it to 3 hours total but the manager would not agree only offering a 10% discount which I think was unacceptable. Will not be using their services again in the future. read more

I know they probably don't need any further exposure seeing as their 100+ years old marathon running employee Buster keeps them in the news a lot but they really do offer a great service. Yes, they may be on the more expensive side of things but what you get is prompt service from polite employees who really know their stuff and who clean up after themselves. I plumped for them in an emergency and I didn't regret it and have used them since and recommended them to friends and my place of work. read more

Avoid! Supposed to provide a service to fix appliances. Got a guy round to look at an integrated fridge/freezer. Stayed 5 minutes, couldn't identify the model to check whether parts still available and came up with a story that it wouldn't be worth repairing due to the age of the unit. Suggested replacement for £450 when similar and highly-reviewed units start at £269 on the web. Charged me £105 for the privilege! Called up to ask whether it would be possible for someone to come round to install new unit and was told that would be a different serviceman and therefore cost another £100. Service representative told me several times that those were the rules and I should have known that from the start. Fair enough, I did. I am asking for someone to do 15 minutes of actual work for an hour's charge. I can find another way to get this done, but feel sorry for other people in society who maybe more vulnerable who would rely on goodwill of companies like this to get this done without getting ripped off. As the name suggests extortionate fees may be OK for plumbing where there could be an emergency that needs to be fixed quickly. However the company has got too aggressive, using the brand to screw over customers. Only a matter of time before customers realise and go elsewhere. read more

Very inexperienced or incapable? Expensive!!! We had a leak from our bathroom down to the neighbours flat and therefore needed a plumber to arrive as soon as possible. It was fantastic he could come within the hour of calling the company, he was very friendly and did try to investigate the problem for almost an hour. The neighbour and I had suspected a certain issue with the waste pipe but he did not think it was this instead advised the leak was due to poorly fitting sealant around the shower cubicle. I had to go with his "professional" opinion and he spent a couple of hours removing an reapplying this. £297 (almost 3 hours) later the leak of course continued without any change!! He had made no difference at all. We had another plumber come 48 hours later after no change in the leak. He took one look (not knowing what the pimlico plumber had already done) and completely resolved the leak in 20 MINUTES!! It was a connection to the waste pipe. The guy didn't for one second suspect/ check anything to do with the sealant. This is an extremely expensive service considering how obviously inexperienced the gentleman who they sent was. read more

They are awful! Never ever go for them. Worse customer experience ever had in my life, a robbery. My boiler broke down on a Sat evening, I called Pimlico Plumbers for an emergency service and they come, they charged me £250 pounds for half an hour for doing nothing. They couldn't fix my boiler and they said they would had to come on Monday as they didn't have the part, it would have taken about 3 hrs and they will have to charge me again at a hourly rate of £100! I then called another supplier the next day Sunday, they come immediately within an hour, they had the broken part and fixed everything in half an hour and for half of the price! Pimlico also suggested I would really had to go for a new boiler as mine was old (of course they would charge me £3,000 pounds!) - The other supplier said there was really nothing wrong with my boiler and I could still go on with it for many more years! BURGLARS!!! read more

A tenant of mine was charged £900 for 2 Saturday visits in NW1 for a simple task to unblock a toilet. Hourly out of hour rates of £250. Absolutely ridiculous, you should be ashamed of yourselves. We manage so many properties and never has any of our contractors ever charged anything like this for out of hour services. MY QUALIFIED GAS SAFE PLUMBERS are all gobsmacked reading your reports. Your subcontracted engineers Richard & David took complete advantage of the situation read more

The short of it: I'll never use Pimlico again. If you possibly can, look for what you need elsewhere. Here's why: Pimlico charge high prices: in return, they promise high quality. Sometimes they cannot deliver. (If you look through the reviews you'll find other reviewers who have been bitterly disappointed.). That happens: life's like that. But the real test is what happens when things begin to go wrong. Here a good company would prove its worth. But Pimlico haven't answered messages- their "customer service" department isn't worthy of its name; its staff are absent and haven't engaged more than a fortnight after the work wasn't done. So don't do it. Don't use Pimlico Plumbers. I've paid the high price, and got nothing. (Next step: contest the bill through my credit card: what an unnecessary bore...) read more

Charged £285 for not fixing the extractor fan after 2 1/5 hours looking at it. Professional shoud be able to assess if it is possible to fix the problem or not and it should NOT take that long 2 and half hours to recommend a new extractor fan in the end! Not Recommending, useless service read more

Agreed a fixed price for a major job replacing pipes - paid 50% upfront. At the end of the job they said it was only an estimate. There is no such thing as fixed price work at PP. They can add 20% to all 'estimates'. Estimates are not quotes, even if negotiated in advance and agreed in writing. Check their terms and conditions word for word. Their terms allow them to add extra charges for labour and materials without notice. Avoid ! read more

Be careful of this company as their quotes are extraordinary (especially for parts). I asked one of their plumbers to quote for some bathroom works, which were fixing a new shower screen, re-sealing round the bath and sticking a loose tile back on. He quoted me £500 labour (5 hours!) and £267 for parts (£180 for a shower screen and £87 for grout and silicone). They said if I supplied cheaper materials myself they would refuse to guarantee their work. I will not be using them again. They even charged me £120 just to give the quote! read more

Pimlico Plumbers are absolute crooks - I had a blocked drain, so called them up. They quoted a rate of £170 p/h plus VAT on the basis they'd send a guy with a special power jet machine. He didn't need the machine but spent 2 hours clearing out the manhole and going shopping for supplies - £450 and two weeks later the manhole is blocked again. I call Pimlico Plumbers again and the response: "we don't guarantee blockages but we can send another plumber out at the same rate of £170 per hour"....I called a local plumber who offered the same service, had all the parts, cleared the blockage and checked with CCTV (which PP didn't do) all for £50 in total! read more

Dishonest engineers who take longer than they should, who inflate parts prices 200% and lie to consumers. Don't bother complaining as they will fob you off and keep you waiting a month when you ask them to help. Avoid like the plague. read more

Parted with £190 including VAT for 20 mins inspection of my water heater. Electrician from Pimlico Plumbers said it was the element and and anew one would mean draining down tank (3 hours) and new element estimated to be about £1500! Nope got second opinion and it was the thermostat which cost £55 plus labour £60 from local handyman. Couldn't believe how arrogant they were as well. I would have willingly paid the £1500 for the PP men to replace thermostat but decided to err on the side of caution and got second opinion. Glad I did. They are good in emergencies like water pouring through ceiling but otherwise avoid! read more

I am so disgusted with Pimlico Plumbers; they've kept me waiting for a month to fix my washing machine and they still haven't told me when they will fix it; they just keep saying 'next week'. It's been 4 weeks now and they still won't fix it, or give me my money back. And they never ring back when they say they will. Be warned, do not use this company! If I could give 0 stars I would. read more

Just to update the below review. I have been contacted by Pimlico Head of Customer Services who listened to my side of the story and offered to refund me the full amount for the wrong engineer being sent out. The plumber who also did my other job has contacted me to say he mis-diagnosed the repair and the cost could either come of the actual repair required or as a refund. My faith in Pimlico's customer service and as a reliable company has been restored. Thus I have updated my rating to 4 Stars. Thanks Pimlico. Been using them on and off for years, always when desperate and my regular trade people are not available. I have a residence and two flats which are let out. My most recent experiences include being sent an appliance repair person when I had requested an electrician, I was only informed he was not an electrician when he said he could not do the work as I would need an electrician, which is why I had requested an electrician in the first place. I was still charged the £130 call out, when I complained about it I was told as an act of good will they would refund me 10% + VAT! Another previous experience they attended a call out to my flat which is tenanted to replace an aqualisa cartridge in the shower. Two call outs and £370 later I was told it would be good for the next 10 years. Tenants complaining the day after call out that problem not resolved. read more

Great staff on phone - will come round immediately Plumber came - failed to fix blocked drain - charged £300 "didn't have machine" New plumber came - fixed blocked drain without machine - walked into town to buy materials (45 mins) - total charge £700 Next day leak started because of damage done day before - plumber returned - fixed leak - £200 4 weeks later - problem returned Called dynorod - repaired - £150 read more

I am going on here just to record how disappointed I have been in Pimlico recently. They have always served me well - expensively, but well - for many years. But in the last few weeks they came to an empty property that I run and while carrying out a gas safety inspection decided to condemn the boiler. They never called to tell me what they had done, or emailed. Instead I was meant to find out from some faint scrawls at the bottom of the gas safety certificate, which was passed (because he had disconnected the boiler!). This started an embarrassing series of callouts that I made to Pimlico, when, guess what, the boiler didn't work when my tenants moved in. Even after a second Pimilico plumber had seen the boiler I was still not informed of what had happened. I would have forgiven them if the customer service had been dealt with properly, but the lady went on the offensive, saying it was my fault for not studying the handwriting in the gas safety certificate they had sent me as a PDF. I felt really very let down as I have been a loyal customer for many years. At the same time they were quoting to charge three hours to fix a toilet with a minor fault, and I thought, really more fool me if I carry on using them. I never normally post to these review sites but I just wanted to this time in case it's useful to the company or others. read more

If I could rate zero I would. After paying 2.5k for a pricey job a small disagreement led to appalling customer service. Do not use this Company. Use a small outfit prepared to be human. read more