I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Pool service was great and so was the customer service. Easy to deal with and they had my pool…read morelooking awesome in no time. I had a hard time finding anyone dependable and Rocket City came through!

Sean and his company were awesome. I came to him told him what I wanted and he was here in a matter…read moreof two days. He brought samples and gave a great price. The whole process was done in three days tops and looks fantastic. He Also has a lot of knowledge when it comes to fixing your pool. Thanks again for a fantastic job looks great and would recommend to everyone who is looking for a replaster or upgrade to your original pool.

Allways friendly prices They have fixed my Polaris pool cleaner many times and sometimes it just…read moreneeded a righting of screwes ect and did not charge me . Great products aswell.

I've been using Leslie's for a couple years now and I have become disillusioned with their…read morenon-chemical products. Specifically I bought a combo Leaf vacuum in May and the draw string degraded to the point that it broke. I took the bag in and the manager told me there was nothing she could do. This is the 2nd piece of maintenance equipment I purchased from leslies that didn't even last 1 season. Might as well buy off Amazon if they are not going to stand by their in house brands

Tom, if you are truly going to share it with your service director let me update you. Repair guy…read moreDavid did show up to install a new timer in the already installed box. So I didn't have to go through with disputing the charge. BUT then tried to charge me another $125 plus $25 labor, even though it had already been fully paid for. I called Tammy who promised to show it to the general manager and call me back on Monday. Of course I never heard back from her.

Texsun did a great job on the pool inspection we had done for a potential home purchase. Very…read morethorough and well worth the money.

Terrible service. The employee with a long/medium sized beard who interacted with me attempted to…read moredegrade me with an unnecessary remark. He could have established a better first impression. I told him I was there to pick up a mobile order and he responded " we do not do mobile orders, we have online orders." He certainly did not appreciate me walking into this establishment and I certainly did not feel welcomed. Will not be returning to Leslie Pools will take my business elsewhere.

Have the best selection of pool supplies always in stock. The crew working the store are very…read morehelpful.

Nelson Pools is amazing. They built my pool With my vision…read moreand it turned out great. Shawn, the owner is fantastic to work with. I highly recommend this company. You will not regret it.

Having had a great experience with Nelson Pools in the past, I was confident in their ability to…read moredeliver a quality service. However, this time, my experience was quite different. Here's a detailed account of the issues I encountered. * I asked Shawn Nelson (owner) to work with an audio/visual company I hired to install speakers around the pool. Shawn told me his trenching team would save me money by making (a few) trenches for the audio cable. o The trenches were never dug. The audio/visual contractor laid the lines, regardless. During Nelson's electrical hook-up of the pool, several of the audio lines were cut. One large bolt of wire is missing, and the audio company had to add multiple hours of labor to triage the damage. o After multiple calls and failure to show up on more than one occasion, the excavator finally showed up (late) well after the pool was filled with water. * We ordered bullnose tile to go around the pool for safety; my dog got injured on the flagstone they used in the first pool Nelson built for us; a freak accident (but I'd rather be safe for a small upcharge). The bullnose tile is an upgrade of about $1500. o They put down the wrong tile. o I was refunded the money and told Shawn Nelson we would live with it; we did NOT want the edge ground off by hand (an option Shawn offered). o Several weeks later, during another phase of construction, one of the laborers ground down part of the edge (about a 2-foot section). I was home to stop him, but he didn't speak English. The grinding stopped after Shawn Nelson called the work crew. The pool (now filled with water) had sharp rocks and dust piled up on the bottom (that I had to clean). The area that was ground down is obviously thinner and looks out of place. * We ordered deck lighting to be installed in the concrete patio around the pool, which is another upcharge. o They did not put the lighting in. Shawn's excuse was, "oops, we missed that" * When it was time to fill the pool and have the chemicals added and cycled by the pumps, we discovered the electrical system was never installed. Nelson Pools didn't know that the electrical work was not complete. * The pool lights did not work o Their electrician did not wire them to the correct amperage. * I ordered a pool pump-powered vacuum to be included with the pool package. Nelson Pools delivered the wrong one. I did not want an electrical wire from our home to the pool. We have a young child at home. o It took weeks to get the vacuum after multiple unanswered calls and text messages. * Nelson Pools gives their customers a professional pool technician to service the pool for a month; after the 4th week the pool was still green with algae. * Nelson Pools installed a gas-powered firepit next to the pool. I can't use it because a key for the firepit was not ordered, it was on backorder, or for another reason. * Swimming pools have plumbing that leads away from the pool in case of overfilling. The pipe for the drain is shown on the pool schematic leading to the street. o Nelson Pools did not extend that pipe to the street. Instead, they laid the pipe about 20 feet from the pool against my fence and neighbor's yard. I don't know what will happen when we get bad Texas-sized rain. * I have been asking for my HOA's virtual mock-up of the pool. Shawn Nelson did not have access to it; only his son (Trey) works on the computer. His son has a terrible time returning calls or text messages. I still don't have it. Shawn is a nice guy but not well-organized. This pool cost me nearly 100k, and I was a return customer. I expected the same service we had the first time; that did not happen.

Express Pools re-plastered our concrete pool. They did everything they said they would, were…read morepunctual, and polite. the ladies in the officed were especially helpful. mostly, the quality of their work was outstanding.

High quality service, and service after the sale - these people are amazing. They offered great…read morevalue on resurfacing our pool, replaced old pool equipment, and than came back and fixed a problem with my waterfall. They are timely, thorough, fair and honest. I recommend them for any/all pool work. Thank you Express Pool!

We've used them for a year and half and finally just gave up. Poor communication! If I don't go…read moreoutside to talk with them while they are cleaning my pool, they will never tell me what's going on. No calls from them!! My salt water pool was treated like a regular pool. Never added salt. We are new pool owners and really don't know what's going on. So we rely on them to help us. Nope! Had a new pool company come today after having it serviced by CBW last week and they had to add 3 bags of salt and cleaned algae off the walls. I spent almost $200 a month on a service they couldn't deliver. Don't use them!

they were ver good for several years and then when we recently had an issue with our Polaris, they…read morefailed miserably. absolutely no response to my requests Off to another service. Jessie was wonderful.