I understand that most people will never be satisfied with the care that strangers give your loved…read moreones but I would never recommend Pacifica. We've recently moved my Grandmother and are desperately trying to get her healthy again. My Grandmother did not get needed medication for 3 weeks, it ended up being stopped suddenly which made her anxiety and dementia exasperated. When trying to talk to any staff, NO ONE EVER TAKES RESPONSIBILITY. It's always someone else's fault, that no longer works there. No apologies, no accountability. We were also told that when my Grandmothers LIFE SAVINGS had been exhausted she would be able to continue staying at Pacifica on Medicaid. Concerned because there had been SO many things that changed or were not true, we made an appointment to discuss this and other issues. We were immediately told NO she couldn't stay and again, It was the old employees fault for telling us that. It was always filthy, they are always short staffed and the urine smell is awful. When we moved my Grandmother out it became even more obvious how poorly she was cared for with the amount of dirt everywhere. They are building MORE houses and I'm wondering how they will be able to handle more residents? If you're lured in with the new construction, be sure you go over every single detail, because you can not take anyone's word. And if you have a loved one move in, be sure to be there every single day, be there for every doctor appointment, make sure you are aware of every medication. Basically, micromanage every little detail because you can not trust them to truly take care of your person.

I am so disappointed in this facility! When my dad and I first moved my mom in everyone was so nice…read moreand now I just realize it was because we were a cash pay family and they found every way to get more money out of us and not tell us why and they're so quick to take your money but as soon as your loved one passes and you have questions of why you're being charged for a month of care after they've passed away no one will call you back. These people have these fancy titles like Kirk the executive director and Vonnie is another director, then Steven apparently regional director down in the Billing office in San Diego. Not even the courtesy of one call back I've been calling these people for weeks. I've been nicely asking them to go over things with me and Kirk was very rude to my dad. He had just lost his wife and all they care about is money this place disgusts me. They're trying to charge us to renovate a room after we left it better than we got it. It was cleaned and the items were removed. These people only care about money. Be careful before you put your loved one here they'll act nice to your face, but as soon as the money stops, they could give a crap about you or your family! So to all you people over there with the fancy titles, you don't deserve them. You don't have the courtesy to call a person back asking for you to explain why you're charging for care and room and board the month after the person has passed away. This is a violation of CMS and Medicare. All you to say is refer to some paperwork, but you can't tell me which paperwork and where it is, you guys are a joke. I've been patient. I've been calling for weeks leaving messages. No one can call me back. You guys should be ashamed of yourselves. I'd like to thank Heidi, who has been able to help in her capacity and Jennifer the nurse at the location but other than that once the titles get higher, you people are despicable treating an older man who had just lost his wife like he's stupid and shove him out the door with an excuse of go read your paperwork. not acceptable! Watch out for Kirk. He cannot keep up with his lies. He says one thing to somebody, and then says something to somebody else he contradicted himself to me in the same day. We did read the paperwork and this phony language that you said is in there it's not there. I'm asking you to show me where this is why you're keeping over half my dad's money with some phony scheme of you're allowed to charge him for it. I have a bill showing charges for room and board for March and my mom passed away in February...horrible!

Super unprofessional management and staff. Homes are left with scarecrow crew at night time…read more Sometimes during the evenings there is nobody at all in the home and a fall happened and there was no caregiver available. My friend told me that someone fell and there was nobody there to help them. The turnover and people that work there is under 90 days. I would not recommend this assisted-living at all. There are way more assisted-living in Coeur d'Alene that are so much better.

I have a family friend that is unluckily at this place. I would say to be fair that the nursing…read morestaff is average. They are probably not the worst but also not noteworthy. I have had two underwhelming experiences with the reception staff. For lack of a better way to explain, I would say that they are almost gleeful about not helping. If I have any say on other family members or friends, I would take them anywhere else even if I had to drive 50 miles further.

My mother was at Orchard Ridge for the last four years of her life. She was able to easily…read moretransition from their assisted living facility to their memory care unit. Their care was wonderful and she was very happy there. Orchard Ridge is a non-profit supported by 17 churches in the Coeur d'Alene area. They care for their residents like they are family. The staff is friendly caring and the facility is clean. We looked at every facility in Coeur d'Alene before we selected Orchard Ridge for my mother's care.

I have been associated with The Village at Orchard Ridge for many years. I find this organization…read moreto be the most caring, best run and cleanest assisted living in our area. When it comes time to place my parents in an assisted living facility, Orchard Ridge will the the ONLY facility I would consider.

My mother lived in this home for 6 years and was very happy. Before moving in, she had told us she…read morewould never live anywhere except with one of her children. Yet it wasn't long before she felt it was home, not a care facility. She had great support from all the staff. They cared for her as if she was part of their own family. And they created events and meal experiences that built friendships with the other residents. In addition, they were diligent to give her the best physical care, mindful of all medical issues and quick to respond to any changes in her health. I am very grateful and would recommend Courtyard to any one.

Our mother has been a resident since May 2018. There has been continuing concern within our family…read morefor the quality of medical care provided by their resident nurse and staff. We have observed numerous instances of inconsistencies in properly following both internal procedures contained in her specific care plan, and the orders requested by her physician (an outside healthcare provider). Of significant concern are our observation that medication management (e.g., administering daily prescriptions, inventory and control of medications) is inadequate. For example, staff often deliver medication and a glass of water to her room without staying to ensure she actually takes each medication of which has occasionally resulted in family members finding pills in her bed sheets or on the floor. There are simply too many occurrences of concern to list here. Otherwise, a very nice community.

Had another company caring for my 92 yr old veteran father. It was a disaster…read more Fortunately, we found Doug in a newspaper. Couldn't be happier. Ever since the first meeting he has been professional, attentive and always communicates. His staff has also been supportive, friendly and helpful. Anyone in need of help for your family members I highly, highly recommend A Nurse Next Door, moreover Doug Holcomb and his staff. Thank you for what you do for my family.

From the owner: With a compassionate, dedicated and professional care team that is available 24/7, Nurse Next Door…read moreCoeur D'Alene, ID mission is to make a difference in the lives of seniors, every day. Douglas and team are ready to do everything they can to put a smile on the faces of their clients while helping them age happily and independently in the comforts of their own homes. They provide services across the full spectrum of care, including Alzhiemer’s and alzheimers and dementia care, companionship care, homemaking, personal care, relief and respite care and transportation/accompaniment - all with no long-term contracts

Great home care!! VIsiting Angels Lovingly watched over mom when no one else would. Dead beat…read morefamily members refused to let mom stay & visit in their homes, that she paid their down payment for, to allow her time to spend w/ her grand children. Disgusting family!!

From the owner: Visiting Angels is a North American franchise of elder care service agencies…read morededicated to helping seniors age comfortably in their own homes. In Kootenai Country, families and their loved ones turn to Visiting Angels Coeur D'Alene for professional, comprehensive in-home care services. Providing a welcome alternative to nursing homes, Visiting Angels creates customizable care plans to help seniors age with dignity and respect.Idaho's bonded, insured, licensed team of compassionate caregivers offer hourly, overnight, or live-in care for a wide range of temporary and long-term care needs. Seniors and their families can select a personal caregiver, as well as the schedule and service which most accurately suits their needs. From respite care for family members to Alzheimer's and dementia-related illness care, Visiting Angels can accommodate your loved one.The range of assisted living and senior home care services includes: Hygiene AssistanceMeal Preparation & Diet MonitoringLight HousekeepingErrands and ShoppingJoyful CompanionshipWeekend & Holiday CareVisiting Angels' independently run administrative office will work closely with family members to ensure the optimal comfort of their loved one. If you or your elderly family member wants to continue living independently but needs the training and expertise of a friendly in-home care provider, Visiting Angels is there...

We recently placed my Mother at Guardian Angels Memory Care Tudor House. She had been at another…read morefacility for several months and it was not good at all. But Here at Guardian Angels, she is doing wonderfully. The home is beautiful and clean. Moms room is lovely and spacious, with views of the courtyard and flower gardens. The food is delicious and plentiful. And served in a family style dining room. Mom had been so afraid and miserable at the other facility, BUT at Guardian Angels, she is happy. She smiles all of the time. She is clean and well cared for. I no longer have to lay awake at night worrying about her safety and wellbeing. She is not just surviving, SHE IS THRIVING. Thank You Guardian Angels.

Be aware of this place if you have any care for your loved ones. Might not be the safest or…read morehealthiest place to have elderly.

We have taken our 90 year old mother to the drop in daycare for about 6 months. This place is…read moreexcellent!! All the staff are pleasant, caring, and kind. I would highly recommend this senior care!! We have been to a couple others, and this is by far the very best!!

From the owner: Wellspring Meadows consists of two homes, Syringa and Buttercup. They are located on a private,…read more2.2-acre residential cul-de-sac in Hayden, Idaho near physicians, clinics and hospitals. Our homes offer tranquil settings with covered porches, heated wa