I purchased two purple pillows ($239.99 each) and was not told up front by the salesperson, Fred,…read morethat they had a LATEX core. We were, also, not told up front that they were not returnable, which I should have asked about in the first place, in case the loft of the pillows was not appropriate for my neck. One pillow was left unopened in the box, and the pillow I chose to try out has a defect in the purple grid. I let the pillow air out for almost a week in order to be able to sleep on it, due to the chemical smell. The morning after I slept on it, I had a blister and rash on my face, as well as, a severe headache and stuffed sinus. I went over the paperwork and discovered that the core of the pillow is LATEX, which, again, I should have either checked into first, or should have been told about up front. I contacted the store to share my story. The salesperson from whom I purchased the pillow was not in that day, but the man with whom I spoke assured me that they would take the "unopened" pillow back, but not the other pillow because it had been opened and used, even if it did have a defect. He would have the manager contact me. I would have to contact "Purple" regarding the defective pillow. I did just that. A Purple representative told me I had to deal directly with the store from which I purchased the pillows. If I had purchased the pillows through their store online, there would not be any problem, but being as I purchased them through a store, the store's policies took precedence. My husband then called the store to tell them "Purple" would not take back the defective pillow and to ask if they would let me exchange the defective pillow. The girl with whom he spoke said that she would have to check with the manager about the defective pillow, but assured my husband that they WOULD take back the unopened pillow. She would have the manager call us. This was the second time my husband and I had been told that the manager would contact us. We decided to drive the hour to the store, and the first thing we did upon arrival was to ask to see the manager, Kevin. We both explained the situation and he just kept saying "No, we won't take them back; It's our store policy." I stated that he might want to share with his employees that they might want to explain the policies to the customers at the time of sale. He came at me with, "Now, you're trying to tell me how to do my job." I explained that that was not the case. I stated that we were told we would receive a phone call from him, the manager two separate times, but never did, and that evidently there must be a problem with communication. That didn't sit very well with him, so I just said, "I'm done here," and started walking out the door. I don't find it helpful to engage in arguments. He was still yelling at me when we walked out the door. My recommendation is to purchase household furnishing from small town businesses or upscale businesses such as McGowans or places that treat their customers with gratitude and respect.

We recently purchased a mattress and frame from Rodney in the Sleep department. He was super…read moreawesome to work with, knowledgeable, and respectful. However, a few weeks later when we went to purchase a headboard, our experience was different. A sales associate constantly followed us around after we requested no assistance, and did not respect our privacy when discussing the purchase and our financials. I realize the associate would be there to see how much we spend, but I don't find it appropriate for the associate to be in earshot when discussing our private financial information.

I was very skeptical when I saw the prices online for the furniture they had to offer. It seemed…read morelike it was a scam of a place. However was I wrong when I went in we got a dresser for the price I saw online and couldn't be happier. When it came in it looked like the picture and it was well Packaged and wasn't damaged. The box it's self didn't even have busted corners! We will return and buy more from this place!

I yes if you don't have good credit and you don't have much money this would be a place to get the…read morefurniture but just remember one thing the furniture is made for these kind of outlet stores they might be Ashley Furniture and stuff like that or they're not of the same quality that you get at a quality furniture place this Ashley Furniture is not the same as Ashley Furniture that you would get at a Quality Furniture store

I would not recommend purchasing anything at all from the store. While years ago they were…read morereputable and honest, that is no longer the way they do business. Their merchandise is not high quality and they do not stand behind it at all! Even the men who delivered for them said the very same thing!

Would not purchase from McGregor's again!! We bought a table and chair set for $1068 one of the…read morechairs broke on us in August still under warranty, so I called the store letting them know they said they would fix it. Called them several times on time frame of the fix they said would look into but would not hear back. So finally after months of nothing I contacted the BBB they then all of the sudden were able to fix it. We picked up the chair and within 2 weeks the same chair had broke so we inspected all the chairs and the weld job on the chairs is not safe so we asked if we could get a refund and we would purchase different chairs from them and they said no they would try to fix it again that is all they could do. We do not feel safe using these chairs so since they will not stand by their warranty we will have to take the loss.

These people are rude and don't listen to what you ask for and prices are way too high even on…read moreclearance items.

From the owner: McGowan's Furniture provides indoor and outdoor furniture sales and delivery to the Waterloo, IA…read moreand surrounding area.

Beware sales man will tell one thing, and falsify on paperwork. Its older guy w/ possible…read moredementia!... really appreciate yelp (real people amd reviews actually reflect what when entering places).

I ordered furniture on June 3. They require 1/2 down paid by debit card. Took my money right away…read more I left and found better furniture more sturdy called within the hour and cancelled the furniture but said can't reverse my debit card. Had to wait 7 to 10 days, it's the 10th day. And low and behold no money, said to wait another 24 to 48 hrs. This makes me never going to go there again. Poor customer service.

Short Version: This is a pickier version of a thrift store…read more If you enjoy secondhand items and are okay with higher prices to ensure that you're choosing from good-quality items (instead of sorting through all of the junk), the Main Street Exchange is going to be perfect for you. However, the prices are definitely higher than standard thrift store prices. Long Version: This is like the higher-scale version of a thrift store. While I love shopping at thrift stores and picking up items for less than a dollar, it really does require some digging to find things that are in good shape and are something that I really want to purchase. I'm glad that most thrift stores carry the lower-quality items because everybody has their own budget and price range, but I'm looking for second-hand things that don't look so...secondhand. That's where The Main Street Exchange comes in. They are like a high-end thrift store. All of the pieces are sorted through when they accept them, and it looks like they're choosey about what items come into the shop. The clothing all appeared to be in good condition, and the furniture, DVDs, and books all seemed like they were still in "Good" to "Very Good" condition. While typical thrift stores may have dusty, dirty, or broken items, everything seemed to be well-cleaned and in very good shape here. However, along with that comes higher prices. You'll be more likely to find something you actually want to buy (versus a thrift store), but you might have to pay a bit more for the convenience. Nothing seemed insanely unreasonably priced, though, but I'll admit I didn't pay much attention to the clothing. This store sells a good range of things. They have a lot of clothing, and that makes up the bulk of their items, but they also have a book section with adult and children's books. They also have dinnerware and other knick knacks. Downstairs, you'll find some furniture and children's toys. Some of the furniture is on the affordable side ($10 for end tables and whatnot) while the larger pieces definitely cost more ($120-ish for a large wood dresser). I came out with 5 books in really good condition for slightly over $4. Most of the books were priced at 99 cents or 1.99. DVDs were priced around $1.99 to $2.99. Staff was pretty friendly. They were cleaning and putting away things when I came, but when I asked where to check out, one of the employees was happy to point me to where. She even mentioned their current promotion in case I wanted to go get another book for just a penny. I passed, but it was nice of her to let me know that. As a sidenote, there does seem to be a Christian, religious theme going on in this store. There's even a Christian quote printed on the receipt I received. It's nothing that's going to annoy a non-religious person, but there are religious items and books for sale alongside the regular items.

Great place to consign but they are particular which makes them an even greater place to shop!read more