This company was amazing! they moved our home (not a small feat) in a very short time frame! They…read morehad a smile on the whole time, and were polite/respectful and cared about your moving experience! You could tell they were a team! Highly recommend. This was our 4th move with a moving company and by far the best!

Scheduled out with this company 5 weeks in advance and confirmed with them four days before that we…read morewere set for our full house move. Got a call the afternoon before our scheduled move only for them to cancel. We were told they had base access to malmstrom and turns out they in fact do not. Do NOT hire these guys. The fact that one of their employees was denied base access speaks volumes about who they are hiring. Military families stay away from this company. Totally unreliable and left us stranded with no movers due to the last minute cancellation. They offered no solution for us other than they had no one else to help us move. Extremely disappointing, steer clear of these guys.

Lousy service, they were unable to deliver a freight item in a timely manner. Sat in their…read morewarehouse for days waiting until it was a convenient time for them to deliver.

Overall my experience with these movers was fairly good. Although, there were times during the…read moreplanning phase where there were gaps in communication due to information and availability. Everything was picked up and delivered on time,but a couple of our Items were unable to be assembled because the screws and bolts were not packaged and shipped along with the rest of the items. The folks who dropped off we're supposed to follow up with us about this, but we ended up getting called by the company and having to fill out a claim form, still being processed now. The physical movers that showed up at our house were very friendly and helpful. They packed very efficiently and made almost everything fit. Again, most of the process ran smooth with just a couple of bumps in the road so I'd recommend using them just be careful with assembled items and make sure they are documented and accounted for.

Hi-Line Moving Services was extremely easy to work with. They moved our belongings from HI to…read moreFairbanks for our last PCS. I will be requesting that we use them on our next move. No damage and very, very good with outlining expectations.

If the military hires these guys as you're moving company, please request to change them. We had…read moreasked them to put the moving bolts in for a washer. They proceeded to tell us we didn't need them. We got to our next destination, and our washer is now broken because of it one of the guys who had been working there for about a month or two also didn't know how to pack anything. They broke multiple furniture items as well as glass that did not get wrapped properly and got put under heavy stuff in a box. I had one of our mirrors locked with the key and instead of asking us to unlock it. They broke the lock and then said that it was just like that when I know it wasn't. They didn't wrap any glass from our side tables and they didn't protect our mattress at all to where it is now torn

Contracted with Mainstream Movers, putting down a $1,250 deposit. Day of the move, they told me…read moreUHaul wouldn't rent them a vehicle, asked me to come and pay for the rental. Really put us in a bind! Still awaiting the refund of our deposit. I've left texts, emails, and sent a certified letter to their office address - but have yet to receive a reply. I have a sense that they just don't have the money to refund our deposit, so are ignoring our contacts.

Forgot to show up the first appointment, showed up late the second appointment with a 12-year-old…read moreboy with a broken arm to move heavy furniture down a flight of stairs!! Seriously!

Art Paul Moving & Storage provided a great experience for our military family. Everything was…read morepacked with care and arrived at our new home quickly. The Gateways staff was professional and supportive throughout our very first move. We had heard many negative stories from other military families about moving companies, and after reading some older reviews online, we were understandably nervous. Thankfully, our experience was completely different. Most of the negative reviews seem outdated and do not reflect the excellent service we received. We wanted to share our experience so other service members researching their TSP can see a more accurate and current account of this amazing company.

We are a military family. This moving company was awarded our contract to pack and move us. First…read morewe had to change our move dates because they could not accommodate them. After moving our move out day a week they still were unable to provide us with packers and movers. On top of everything they were sitting on our contract instead of sending it back to military after they openly admitted they did not have anyone to provide the service. It took many hours sitting in offices and $300 due to having to extend our move out date AGAIN, and the military taking them off our contract to find us the needed services. They took up all of our wiggle room and waited till the final hour to do anything. I will say even though I felt as if nothing was done for our contract they always answered the phone and remained pleasant during all conversations.