Walk away - not worth the time -…read more Referred here. Attempted to set up a time for someone to come by and view my pool and the work to be done. Was informed they would call. ok, when? what time? can we set a time? R: No, we'll just call. What if I'm not there? R: We'll call another time... How can a company do business like this?

Here is the response from the owner pertaining to a complaint I had to file with the BBB due to her…read moreexcuses for everything wrong that they did! This is our 2ed pool, first was hit when a dead pine tree fell from the woods behind us. Never had "high winds ", erosion of any sort, acts of nature, when our 1st pool was installed by a professional pool company but she came up with every excuse she could including " we are hiding something', !? As a retired law enforcement officer, all I can say, is I've heard some good ones! The problems , there were 3. 1st one= the wall of the pool fell in. 2ed= the liner was not secured and installed correctly and fell in, 3rd= the pool wall was never put in the tracks. We had no other problems but she wanted us to do everything else that was not needed. Now she is harassing us because we shared a review with pictures. The filter was not a problem, I watch them put sand with their hand and pat it down. They put the filter right where you back wash the filter for weekly maintenance. By far a erosion problem! No Water Flow problems, no heavy rain run off there, Nothing! So because THIS was not our complaint , the POOL installation was and with all her excuses, I told her to come back around Labor Day as agreed and fix the pool by putting it in the track. I'm sorry but I don't have time for incompetent people so now she thinks I'm hiding something and didn't want to do preventative maintenance? This woman has really got issues! Funny but how many pictures does one have to take to see the same thing. Her pictures are no different from mine but that's ok, I have to consider the person that I am dealing with. We are not hard people to get along with but we have always dealt with professionals until we got messed up with this lady and her so called pool company. The pool I hope is really fixed as they did put dirt and sand back around it. All I can say about this... there is a reliable company for pools and spas and they are LEISURE POOLS AND SPAS In Kernersville. Wish we had waited a couple of months more instead of being in a hurry to get another pool from this company. Thank God , we are finished with this Holiday Pools! but if we have to, we will take them to court for harassment if they don't STOP! Here is her reply: regarding her above ground pool wall coming out of the track of the base on July 8th. I promptly sent the team to go assess it on 7/9. They took several photos and advised the customer that we can fix it and she asked that we wait until the fall so she could continue to use the pool this summer. They worked out a plan with ******** and returned to the office. After discussing it with my team and looking at the pictures, I noticed that the equipment pad (which was leveled when installed) had quite a bit of erosion underneath it. At installation May 3, 2024: attachment After visit on July 15: attachment My concern that was relayed to the customer in the attached emails was that we would come fix it. Preventatively, I asked her if she could monitor water flow issues on site so we could understand them so that we didnt fix an issue that would reoccur. I asked her if she wouldnt mind to take note of water flow when we got heavy rain over the next period so that we could prevent any further issues. You can see from the emails, she would not help to do anything preventative. I never stated we wouldnt fix the issue and our plan was to go back and fix the issue in the fall as she requested. I was asking calm, rational, preventative questions and she deflected and escalated very quickly. It appears that there is something else going on at the site that she doesnt want to take accountability for. We are happy to still resolve the customers issues but her behavior is for sure making me reluctant to send my team back on site. I am very confused why and how this got so escalated so quickly. (also noted in the emails above) LET THE PICTURES SPEAK FOR THEMSELVES!

Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more

I am writing to formally express my appreciation for the exceptional service I received during my…read morerecent pool purchase with Paradise Pools and Spas. Although challenges arose due to the third-party installation process, I was very impressed by the manner in which Paradise Pools intervened. Your team's commitment to resolving these issues ensured that the final installation met my expectations. Thank you for your professionalism and for your dedication to customer satisfaction. I am very pleased with the final result and appreciate the support provided by your team. I would especially like to thank Ray the owner for his professionalism and for him correcting the issues we had from the 3rd party that installed the pool. Ray the owner personally drove to my house and corrected the problem created by the 3rd party install company. If you are buying a pool or spa and want phenomenal customer satisfaction, I highly recommend Paradise Pools and S

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

We're a 141 home HOA in Clemmons, NC and have been using Scuba Clean for about 15 years. The owner…read moreJack Robertson is a good guy that knows the pool business. They can do everything you need for your pool from opening, daily maintenance, repairs, closing and all the details in between. Jack handles getting permits and dealing with inspections, pressure washing, putting out deck chairs etc. We have had great success with Scuba Clean. The pool looks great everyday. When an issue comes up, like poop in the pool, or a storm comes through, it's handled quickly and efficiently to minimize downtime. If you have pool needs, call Scuba Clean!!!

After recently discovering that our inground pool liner had floated over the winter, Scuba clean…read moreresponded very quickly. Jack came out on a Sunday morning to clean the liner, reset it and set up a vacuum. I was worried that he wouldn't be able to get the wrinkles out but boy was I wrong. Our liner looks great. I'm just ready to get it filled! I'm very thankful to have such a reliable company nearby!

I met Anthony at a friends pool to interview as I was purchasing weekly cleanings as a gift…read more Anthony is very courteous and seems professional and knowledgeable. I paid him upfront and immediately for initial treatments of pool and for 8 weeks of maintenance. Almost immediately his scheduling was off from what was agreed on. This in itself didn't seem to be a big deal. Then I received a call that the pump was bad and not holding pressure. I met Anthony at the property to have a look. The pump was running very hot but Anthony thought it was fine after inspecting it. I was told a valve was leaking air and that a pvc pipe needed replacing. This was estimated at $250.00. The owner had his guy come by to inspect and turns out Anthony ran the pump with the valve in the wrong position. Thus cycling air, not water, and burning the seals in the pump. He replaced the seals for $160.00 and the pool works perfectly. At this point I contacted Anthony to cancel the contract and for a refund on the remaining cleanings. It's been three weeks and the only response I've gotten has been "i'll Look into it". My conclusion is Anthony either burned the pump by accident and tried to cover it up or burned it on purpose to pad his fees. I would highly advise looking elsewhere for your pool maintenance needs.

After talking with them over a week ago and filling out their form for service, I never heard a…read moreword from anyone. I called and left a VM and still never heard anything. Finally called the morning of the day I had requested service and when Anthony answered it was like he never even looked at our form or my request for service. After fumbling through a conversation and letting him know I would be at home between 12:30-3:30pm for them to come, he told me they'd see me early afternoon. Never heard a word, never showed up, never returned my call again when I called to find out what happened. If you can't make it or get delayed fine, but no call or notification at all...unacceptable. It's becoming increasingly difficult to find companies with good work ethic that genuinely place importance on good customer service.