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    Professional Pools & Spas

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Professional Pools & Spas Pool & Hot Tub Service Photos

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    1 year ago

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    Paradise Pools and Spas

    Paradise Pools and Spas

    (9 reviews)

    $$

    I am writing to formally express my appreciation for the exceptional service I received during my…read morerecent pool purchase with Paradise Pools and Spas. Although challenges arose due to the third-party installation process, I was very impressed by the manner in which Paradise Pools intervened. Your team's commitment to resolving these issues ensured that the final installation met my expectations. Thank you for your professionalism and for your dedication to customer satisfaction. I am very pleased with the final result and appreciate the support provided by your team. I would especially like to thank Ray the owner for his professionalism and for him correcting the issues we had from the 3rd party that installed the pool. Ray the owner personally drove to my house and corrected the problem created by the 3rd party install company. If you are buying a pool or spa and want phenomenal customer satisfaction, I highly recommend Paradise Pools and S

    I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (2 reviews)

    Purchased a Pool Cover Pump from Leslie's Pool Supplies in Kernersville, NC. After the first rain,…read morerealized the pump wasn't working. I took pump back to Leslie's, and I believe I spoke to the store manager, Donald. He was nice and apologized. He got a screw driver took the base off and thought he saw what the problem was, but wasn't absolutely sure. Either way, since it had been less than a week since I bought it, he said he'd get one from another store and let me trade out. He said it would be a few days and he'd call me. It's been several weeks now. I've called the store on numerous occasions and asked to speak with the manager. They always say he's out. I leave messages, but he never returns my calls. The last time I called they said he'd be in today, so today I called and again they say he's out. I ask if he'll be in later and they say they didn't think so. I inform them that I was told Saturday that he'd be in on Monday. The guy on the phone said Donald was working at the Winston Salem location today. So, I called the Winston Salem location and the phone just rang and rang until it timed out. So, I called a second time and the same thing happened. I thought perhaps the number online was incorrect, so I called the Kernersville location back and they confirmed I had the right number. They said, "Maybe they're just busy?" I'm not sure if they're busy, but at this point I know they're incompetent! I hate writing negative reviews, but perhaps someone within Leslie's will see this and take some corrective actions to avoid the lack of follow through and the apparent inabilities they have to answer their phones, so other customers in the future don't have to go through the runaround that I'm having to endure

    Came in on Saturday this past weekend. Haven't been in since last summer. The new manager, Mary was…read moretruly nice and very knowledgeable. I am so pleased to finally have an experienced and friendly person working at this location. Got tired of driving past to go to other stores in the area. I hope you keep this one.

    Professional Pools & Spas - poolservice - Updated June 2026

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