Would rate 0 if I could. Drivers don't show up until days later with no notice. Takes a week to reschedule for them to not show up again just to say you might have a leak and not fill the tank. Mind you we just had a test done. Then they wait another week to send out someone to test for a leak but want to charge over half of what we prepaid for propane. read more

Started off a great business but it's quickly going downhill. I've been emailing and calling to have my tanks refilled for two weeks now and nobody is answering the phones or email. read more

We have been waiting for a delivery of gas in sub freezing weather for four days. They are supposed to automatically top off the tank, but they have let it run out. They refuse to tell me when I might expect them. With a 95 year old in the household, this is unbelievable. I have stressed our need to the main office and they won't even make a second contact to the local office, so I'm going over there. I have used LP in other locales and never have I had to wait even two days for an emergency delivery. read more

Nobody answers the phone can't get my tank filled for over two weeks worst company I've ever dealt with

One star is too high of a rating for this company. Why this company is still in business is a mystery to me. I am a former customer trying to get a situation resolved and considering legal action. My research finds they have an "F" BBB rating. read more

Absolute worst service in the industry. No one answers their phone. Finally, got an answering machine for an order that was filled 4 weeks later. Then, they charged for propane never delivered. The final straw was an order confirmed, but never delivered resulting in NO Heat and FROZEN Pipes. They need to close their doors as a company!! read more

I requested Pinnacle remove their tank from my property in November 2020. I am still waiting. After multiple phone calls and emails with no response, I have now reported them to the Better Business Bureau. That was 2 weeks ago, and as of today they haven't reply to the BBB. Next step is to contact the news media. I work in customer service and this is the worst I have ever seen. read more

My mom has been calling and either gets no answer or the voicemail is always full. I have emailed them for her and gotten no where. My mom is 80 years old, and has prepaid over $700. Can't get hold of anyone!!!! Looks like I need to contact the Better Business Bureau. She doesn't need this to worry about. read more

pinnacle propane doesn't repair leaks on the tanks they own, costing me alot of money. The serviceman has been out twice to fix leaks and they still leak , he is not helpful or respectful . I have three tanks, and all three leak, I will change companies and I will promote my customers to do the same. I have first hand experience with propane and leaks, I am a HVAC contractor. read more