I strongly caution anyone considering this company: unless you own a million-dollar property in Kamloops, you may be treated as an inconvenience -- and billed regardless. There are surely more respectful, service-oriented movers in the region who would be happy to help seniors and their families without judgment or hidden fees.
As a resident of Ontario, I contacted this Kamloops-based moving company to assist with moving a large selection of tools from my late mother's townhome. I was very clear during the phone call with the owner that this involved basement items -- specifically tools -- the equivalent of a garage move. I even supplied my own storage container and only needed assistance walking the items down the driveway into it.
When the movers arrived, they took one look and immediately refused the job. They stated they "typically deal with million-dollar homes" and that my mother's modest residence was "not something they normally do." Their tone was condescending, and it was made clear they viewed the job as beneath them. Minimal work was completed, (they moved a sofa and a few household items). They did not bring boxes or packing material. I was later issued an invoice for nearly $1,000 -- for a four-hour minimum charge that was never disclosed during my booking.
Despite advertising themselves as a friendly, full-service moving company, their attitude toward assisting with a modest, senior citizen's home was dismissive and degrading. The owner again reiterated that their services were geared toward upscale homes and clients. I was shocked, particularly as someone arranging services from out of province, to encounter such a lack of professionalism and transparency. I was in Ontario during the 'move' and family members who travelled to Kamloops had to deal with the condescension and contempt of the owner and staff. Thankfully, neighbours overheard the conversations and offered to help us do the packing/moving into the storage bin I rented. read more
