These people are awesome…read more We needed a place to store my son's furniture during a year in a furnished apartment. They took very good care of us, explaining all the ways we could reduce the cost and even recommending a smaller unit when we came by to take some of the stuff out to bring back home. They're always there with some packing tape, a dolly or a tape measure to loan you when you need it. On top of that - the facility is EXTREMELY clean, both inside and out. They're just extremely helpful, courteous, and friendly. We were almost sad to be moving out of it!

BE CAREFUL WITH THIS STORAGE UNIT FACILITY!!! I use to have no problem with this storage unit and…read moreabsolutely loved them until they went under new management. Their employees started harassing me for being a week late on payment, when I would call to pay and no one answered and I DID NOT leave a voicemail..they decided they'd call me everytime I did and ask why I called. They'd give me nothing but attitude when I told them repeatedly I didn't want my card on file. So I left a review on FB stating how I felt probably 4-5 months ago, call to pay for the month of June, everything goes fine and I make my payment just for when I get off the phone the lady I had spoken to (name ends up being Diane) calls me back asking me to call back to answer a question. I call back for her to ask me why I left the review I did on FB and would I take it down, I explained my reasoning for it and that I wasn't taking it down. I immediately get a snippy response saying if I was unhappy why would I stay and that she's more than happy to terminate my contract with them. I tell her I left that review months ago and your just getting back to me NOW about it and that that is how I felt at the time and that I felt like I was being harassed now for the review I left. She starts laughing and saying "oh you feel harrased?! Please tell me how I am harassing you?" So I hung up the phone. I realized that it was very rude to have had an employee act this way towards me so I called back asking for upper managements number and she states she is upper management, I asked why she felt like she needed to treat me the way she was over something that happened MONTHS ago? She ended Up giving me more very poor customer service and was belittling me and hanging up on me, then wouldn't answering my call till the third time I called and STILL was very rude to me. Needless to say a few days later I got a letter in the mail from them saying I'd broken my contact and needed to be out in 10 days!!! I will NEVER recommend this storage unit place to anyone and feel people need to know how they check up on their customers reviews and if they don't like it or if you arent willing to make it a positive review they'll terminate your lease. Not to mention I just had a baby and c-section and had to get all my belongings out in the midst of it all. Wish they still had their old management team he was so nice!

Amazing service clean reasonable- definitely worth the money- I would definitely recommend them -…read moreepic

I've been using this facility for 2-3 years and it's been a really pleasant experience as far a…read morestorage units go. They have a stellar sign up deal which is why I went with them in the first place. The manager is really cool and understanding and the staff as a whole has been nothing but kind and professional. All in all I have no complaints aside from the pricing after the new costumer deal isn't the best but it's not terrible. I have a 5X10 unit and it's $100/mo which isn't a terrible price but my boyfriend has a 10X10 and he only pays $15 more at another location that's newer and set up in a better way. I would recommend this place to anyone needing a storage facility located in Eugene.

Extremely friendly service, very clean, the people running it are always very helpful and flexible…read moreand show they really care about their customers and their customer's belongings. Best storage place I've done business with.

I cleared out my storage in the middle of the month and even gave them a notice and I was told they…read moredon't prorate . If It was me that went down to the office and was told that they don't prorate, I would of keep the storage empty and leave at the end of the month , so they wouldn't be able to make double there money off of me , but it was my husband that went down there. Why would you not prorate? It's the right thing to do . Why would you charge for a service you didn't provide? Is to get every penny possible out of people? Just not a good business practice. so make you leave at the end of the month.

I am SO glad I went with them!! Nice quiet neighborhood, friendly people, very secure from what I…read morecould tell. It was clean all around the property. I look forward to being their customer as long as I'm in Eugene. The value is INCREDIBLE compared to local competition.

Amazing place! Clean, safe, professional. We had a tremendous experience. Monte and Janelle are…read moreextraordinarily helpful and friendly.

Easy access and very clean. I like the candy in the office with the nice ladies:)…read moreAlthough they are out of the chocolate mints

When my precious to me items were in storage for three years while I had to jump from place to…read moreplace trying to get stable, this place treated me right. There was no favoritism or anything, they just communicated every time there was a problem before taking any drastic actions, they gave me reasonable leeway, they were always respectful and they went above and beyond to reach me if there was a hiccup. And they were super happy for me when I finally got to empty it! They've treated a friend I recommended them to exactly the same so A+ for consistency. They're friendly and reasonable as long as you pay your bill, because it's a good business and that's how a business should operate. The place is clean, there's a second section called the annex around the corner for even more units so there's regular availability, the units are secure and well maintained, the hours are awesome, and the dragon sculpture is my favorite.

I recently changed storage facilities -I'm so glad I did. This facility is hands-down, the best…read moreI've ever found. I am an older lady and I visit my unit at least once a week, many times after dark. The security is top notch-I always feel safe, unlike my old unit in town. The staff are friendly and very helpful. 'There is even free coffee, etc. in the lobby, as well as a selection of moving supplies. I accidently locked my keys in my car a couple of months ago, and the office was extremely helpful in helping me get on my way. The rates beat my old unit by $100/mo., and I couldn't be happier! Highly recommend...

Go dig through my reviews, I'm not afraid to review any thing and everything I experience…read more.. however, a storage place... this may be a first for me? Eugene Safe Storage - I cannot say enough positive about them. I'll summarize and give you the good, the bad, the ugly... here we go! Location: Convenient, right off the interstate, easily accessible, gate under passcode access, well lit. Price: SO FAIR! Gosh, quite competitive to be honest! I never once blinked at the bill. Honest: We overpaid. I had no idea. THEY reached out to me and refunded my money. WORDS CANNOT EXPRESS how I appreciate honesty like this. Facility: Brand new. Shiny, clean, well-lit. Lovely parking spots, great long-term storage spots for RVs, I can go on-and-on. Accessibility: They answer the phone, they answer email, you get near immediate responses. Who can ask for better than that? STAFF: Josh and Christi up for the win. These two took care of us! I was a bit 'needy' for dates / times... they made it happen for us. Huge shout out to Josh, Christi, and the staff of Eugene Safe Storage! Highly recommended!!!!!

Just moving my U of O college graduate back home to California. She has had a lot of her belongings…read morestored here for the past year. The couple who runs this place were always so responsive and accommodating to her needs. Upon move-out we had an emergency key situation and they took great care of us. Highly recommend it!

Prompt return phone call. Clean property, clean storage area. Nice people that explained everything…read morethoroughly.

Secure yes, Got it only for one year a 5x5 and from $60 we…read moreend up paying a little more of $140 We try to call and cancel for more than a moth and nobody will answer. Because of work we never found anyone in the office and finally after we move they asked for 30 day notice that we were not aware since the beginning of the contrat So they are asking us to pay $140 for an empty 5x5 storage that we are not using for more than 2 weeks

The assistant manager is a horrible and hateful person..my door broke on my unit and all she could…read moretell me was I would need to fix it it was my fault. My door to my unit stay open for 3 days and how they secured it was to put a bedtime in front of it. When I went there to talk to the manager she followed me to my car and told me to get off the property I was being evicted the she called the police and told them I was trespassing.I had just spoken to the manager and had a pleasant conversation with Robert and as soon as I was getting ready to get in my car she had followed me out and started threatening me with the poljce..She would not stop.The next day I told them I would be moving out..when moved out and got ready to go out the gate she had turned off my access so we could not leave. She would not answer the phone, my brother laid on his horn for over 2 minutes trying to get her attention but nothing worked. I finally got ahold of the district manager who then called down there and had her let us out..I rented from there for over 4 years and never had a problem until the day when my door broke..All she would do is tell me I was responsible for the door and I needed to have it fix. My unit was left wide open for 3 days and they did nothing..I now rent from Castle store and I got a 5 by 7 for 79.00 and at spfld store it was 134.00..they give u a lock for your unit..it is gated...24 hour mateniance person available bathrooms for the public.and move in specials. They dont require renters insurance because they have insurance on their units..Spfld secure storage I would not recommend to my worse enemy..The assist manager she should not ever be in customer service she is the worse