Moved in early this month from out of town and only seen the apartment from the website. I was very…read morein pressed with the month in the process the property manager really helped me out. The unit was very clean and the neighbor helped me to feel right at home. The maintenance guy was really nice and the landscaping is beautiful thanks.

Only have lived here for a month but so far, so good! Penny-the manager in the leasing office is…read moresuper nice and maintenance is quick when needed. I love the super big balcony we have and the spacious bedroom. Only thing I don't like is how thin the walls are.. I can hear everything the person above me does/says sometimes. BUT still giving it 5 stars because I know the buildings are SUPER old considering my older brother lived here 20+ years ago. There are a lot of kids and families here so I consider it pretty safe.

I normally don't leave reviews, but I feel it's important to share my experience so others are…read moreaware before moving in. I moved into my apartment on July 22, 2025, and have had ongoing pest issues since the very beginning. I reported the problem to management multiple times, starting on August 5, 2025, and even paid out of pocket for pest control services myself because the issue continued. Although management claimed pest control was being handled, the technician told me he was only instructed to check for sanitation, not to actually treat the problem and even noted that my apartment was sanitary. Despite that, I continue to deal with flying bugs and other pests. In addition to that, I was told a plumber would be sent to check my drains and that maintenance would replace my garbage disposal, but neither of those repairs has been completed. Communication with management has also been extremely poor . I've sent multiple emails, including a formal notice under Virginia tenant law, and have not received a single response back from my last email. It's been frustrating paying full rent for a unit that's not being properly maintained or treated for infestations. I hope management takes residents' concerns more seriously moving forward. It's frustrating paying full rent while dealing with pests and poor communication. I DO NOT recommend anyone living here. At this point I think it's best for me to leave. I'm refused to continue to live with bugs. And seems like the team here can careless about what I'm going through.

If negative stars were an option, I'd use them. The only reason this review isn't one star is…read morebecause the two people at the front desk are the only bright spot here. Avianna and Ashley are kind, professional, and genuinely helpful--unfortunately, they're carrying the entire place. Management is almost never onsite, and communication is a joke. Emails take forever to get a response to, if you get one at all. The property manager is consistently rude and acts like interacting with residents is a burden. When she is present, she makes no effort to speak with residents and dismisses concerns by telling everyone to "just email her," which leads nowhere. What really sealed it for me was witnessing the property manager screaming at another resident and calling him a "m****fer" as he walked out. This happened while other residents were nearby, and it was completely unprofessional and unacceptable behavior. If you're thinking about living here, don't be misled by the friendly front desk staff. The lack of management presence, poor communication, and unprofessional conduct make this place incredibly frustrating to deal with. Look elsewhere.

If I could give a 0 I would. I just moved in here from Arizona on Monday. My fiancé was getting…read moreeverything established for us. I went to sleep and woke up with bite marks on my arm, right side and forehead he was told by the maintenance that he had wood ants and that they are treating. I began to swell so bad and very itchy that Benadryl was not working. Tuesday I could not sleep while I was trying my best not to scratch. Omg I saw a bed bug and freaked out!! We took pictures of everything and sent it to the landlord. She said that she was going to get them to spray Tuesday at 12p no one never showed up!!! We have been texting and sending pictures and she texted back and stated that we can move into apartment 207. The bites became so severe for me that in end up going to the hospital and get some topical medication. The manager came by on Thursday and stated that she was informed to show us 207 but she stated that the apartment is not ready and that it has a whole in the kitchen floor. She told us that the apartments are infested with bed bugs!! And that we need to get our money back and get out of here!! My fiancé spoke to the landlord and he explained to her that the apt that she was wanting to move us into was not livable she said that she has no where for us to move as if I wanted to and that she is not going to give our money back! We have get a attorney and contact the health department!!! Don't come here PEROID!!!!!!! We spent all our money into this infested apartment now we have to sleep in out Jeep until we get then monies together to get a lawyer and. Sleep in a hotel.!!!!!!

Maintenance comes to your home unannounced at anytime especially when you're not at home. Also they…read moretell lies. Management is not honest either . Too many restrictions for the price. And there is a cockroach infestation here that can't seem to be controlled.

Nice apartments for a good price. However, make sure you read your lease. You have to give a 60 day…read morenotice before moving out. Most apartments can't even tell you if they have availability in 60 days. The manager Ramona is always interested in your personal business and often comes off as pushy. Ramona and Renee also utilize alot of passive-aggressive behavior that they attempt to hide with their "professionalism". Do not recommend military to rent here!! They will take advantage of you and try to get your money for as long as they can.

This place is an absolute shithole. I only lived there because on base housing was full and in the…read more19 mo the I lived there I had to car break ins and heard gunshots multiple times. The maintenance can never keep a consistent staff and it effects how stuff gets done. When we left we were told that if we got the carpet clean professionally we wouldn't be charged. We were anyway. Then there was the smell never did find out where it was coming from.

Lived here for more than 3 years, rent is affordable but the building is sick with mold, no…read moremaintenance or common area cleaning, won't respond to critical maintenance requests... pretty horrible management. They also run mayton transfer lofts, have friends who live there that tell me it's even worse.

Rather than repair or replace my air conditioner, they gave me a portable air conditioner unit that…read moreonly cools the living room of a two bedroom, two bathroom apartment! They knew the air conditioner was broken during the winter, but refused to repair or replace it during the winter season. We had 80 degree days, but Branchester Lakes didn't care that we were hot in the apartment! The pictures are a lie, too! We don't have a glass top oven and the microwave is stand alone, it's not attached under the cabinet!

Recently moved out with my husband for military orders. Super sad that we have to leave. We love…read morethis place. Perfect, quiet, family oriented, clean living environment. I had no issues whatsoever with management &staff. Absolutely love the hardwood floors, only thing is some features are a little outdated and depending on your neighbors, it may be hard to find parking if they have a lot of vehicles. But overall amazing! 10/10 recommend!

Shout out to Sam she's the best. Always patient and understanding. Gets the job done everytimeread more

There are currently more mice than people in my apartment. I can't leave anything on the table…read more Chips, bread, candy, ramen noodles, fruit. I have found all of this items chewed on and droppings everywhere. Dropping are in the draw under the stove, on the stove, on the microwave, in shoe boxes in my closet in my room, on the nightstand in my room. My daughter had dropping in her draw with the chewed up paper from her cough drops. Management said its not covered in the lease. But according to "tenant rights", I have the right to live in a safe and sanitary environment. I shared some information with them to enlighten them. They will however have your car towed from the premises due to expired tags or registration. So for $1290/month they will remove your car but not the mice that live rent free in your home. In between working (2) jobs I was told to go through my apartment and plug holes. They dropped off 4 traps. I have placed peppermint oil around the apartment, plug ins, moth balls, poison pellets, spray repellents, and more traps. I still can't live in peace. My anxiety is through the roof. I no longer cook in my home because it disgusting. I use to keep some snacks on my nightstand so I didn't have to go downstairs in the middle of the night. No more. In the beginning I was catching about 4 mice a week. Now traps just sitting around with nothing in them but dropping still being found! Management is only there to remind you when rent is due and how much.

So first off we have lived here for few years about 4 and at the beginning it was ok, but don't let…read morethe photos fool you. For one it takes forever for maintenance people to get here to fix something emergency or not, there cabinets for the kitchens look nothing like what they do in the photos, there's no light fixtures in apartment except at dining room, kitchen, and bathroom. If you want or need more light you will have to buy lamps for every room. There cabinets look like total shit, and when we opened a cabinet it broke in half and they came in and just super glued it to fix it, and this happened a few times. There dishwashers suck, don't clean anything, have to wash the dishes a few times to get cleaned and no it wasn't full.

I haven't lived in an apartment in over 20 years. When I first moved to Richmond, I wanted the…read morehouse feel but apartment living. I walked in and instantly said where do I sign. I have been here since 2019. Any problems I had were handled immediately. The only problem I have is my neighbors. I pay to have reserved parking and the ppl around here can't read and park in my space, but that's not White Oak's fault. They actually handle issues like this as fast as anything else. I would recommend living here to anyone. The bedrooms are huge, and the closest is spacious. You get more bang for your buck. Plus they are always having activities for the tenants and kids. Very nice. The STAFF...love them. All of them past and present. They go beyond the call of duty to make sure you are good. The only way I will leave here is if I decide to buy a house. Other than that. I'm not going anywhere.