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    Piperton Pet Hospital

    5.0 (5 reviews)
    Open 7:30 am - 5:30 pm

    Services - Piperton Pet Hospital

    Dental cleaning

    Dental extraction

    In-clinic pet boarding

    Piperton Pet Hospital Photos

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    The Pet Hospitals - Dr. Patterson

    The Pet Hospitals

    (54 reviews)

    Cordova

    I was at the hospital today picking up medication for my dog and witnessed a difficult interaction…read moreat the front desk. A customer was very upset about having to wait approximately 30 minutes for her medication to be filled, despite the hospital being extremely busy with only one doctor working. At one point, the customer told the employee, "If you don't help me with this, I'm going to unload on you." I'm sure she didn't necessarily mean that phrase in the way it sounded to me, but as someone sitting nearby, it definitely caught my attention. I found myself watching the situation closely and thinking, "Okay... if this escalates, am I going to need to do something?" Through all of it, Phyllis handled herself incredibly well. She stayed calm, professional, and respectful, and when the customer continued to be upset, Phyllis essentially made the point that she could express her frustration, but it wasn't going to make the medication fill any faster. I actually called back afterward specifically to make sure someone knew how impressed I was with Phyllis. She deserves recognition for the way she handled a very uncomfortable situation. Customer service isn't easy, especially when you're overwhelmed and someone is directing their frustration at you. Phyllis, if you happen to see this: you did an amazing job today.

    The Practice Manager is rude and has zero customer service skills. In addition the Practice…read moreManager lies and spins the truth to suit her purpose. The Practice Manager comes to their own conclusion without talking to the customer. Also the grooming professionals have went down hill. They do not listen to or follow your guidance on how you want your pet groomed. They are lazy and rather cut all you pet hair off for one small matt vs combing it out. I paid $180 plus for grooming 3 times and didn't get the cut I wanted. Because, I was displeased the Practice Manager retaliated without even talking to me. She needs Management training asap and conflict resolution training and basic customer service training.

    Piperton Pet Hospital - vet - Updated September 2026

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