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    Pita & Pearls

    3.0 (2 reviews)
    Closed 11:00 am - 8:00 pm

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    3 months ago

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    Sheetz

    Sheetz

    3.5
    (4 reviews)
    0.6 mi

    My wife and I just stopped in at the Sheetz on Molly Pitcher Hyw, Greencastle PA for a quick lunch…read more Blow my mind away, we did not expect the quality of service we received from Steph and Landon. We own four businesses and understand the importance of good employees. This crew rocks. Thank you

    I had one of the worst customer service experiences I've encountered recently, and I feel it's…read moreimportant to share so others -- and hopefully corporate leadership -- are aware. While using the restroom, I brought in a fountain soda cup to refill afterward. Upon returning to the counter, I was approached by a staff member (who I later learned was the manager) who made a disparaging remark about my cup not being from their store. When I went to check out, he directed the cashier to void my transaction and charge me a higher price for the refill, apparently because he disapproved of the cup's brand. Setting aside the fact that this cost me less than a dollar, what stood out was the way it was handled. Rather than addressing the situation professionally or discreetly, the manager chose to make a snide comment and then use his position to override a routine transaction. This kind of behavior is unprofessional and unwelcoming, and it reflects poorly on the store's management. I won't be returning to this location. It's disappointing that a matter of fifty to seventy-five cents was treated as an opportunity to embarrass a customer rather than simply process a routine refill. I'd encourage corporate to look into how this manager interacts with customers, as this is not the kind of experience that should represent the brand.

    Pita & Pearls - mediterranean - Updated July 2026

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