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    Pitchford Electric

    5.0 (1 review)
    Closed Closed

    Services - Pitchford Electric

    Electric inspection

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    3 years ago

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    All Phase Electric

    All Phase Electric

    (3 reviews)

    Thanks to the team at All Phase for their professionalism and personal touch in getting us set up…read moreto weather out the next power outage. Thanks for explaining (answering ALL my questions) and making sure we would know how to use the our new interlock switch/process. From first contact throughout the process--great communication, timely, professional, courteous, and respectful of property while on site. Great experience, Great job!--THANKS! Paul Hughes

    I used Russ Cason upon recommendation from a highly reputable company. Not only was he…read moreconsistently arrogant but he was also constantly whiny. He used jargon that I could not understand in a demeaning tone and then let me pay the price for not understanding what he said. When we finally got on the right page, (I thought) he set up an appt to wire my new construction on a Tuesday. After I had coordinated all of the other appropriate follow up pieces I double checked with him on Monday to find that he firmly believed (so he said) that he had not scheduled with me until the following week. If I had not had his time in writing documented from his email, he would have continued to argue with me I am sure. This is was his MO- Whiny, arrogant, demeaning tone....but yet, he can't even set a proper appt with a new client. He said that he really didn't have time to help me that week, but he would make it happen for 2 days out. I explained that I would be okay waiting until it was better for his crew if he could add one thing to my order; an outdoor safely light. He recommended one and I agreed to it. 10 days later, after the job was done, I called to check in about my finished service. Russ acted like he had no idea what light I was talking about. He said "I don't have a light." "Do you have a light?" "If you do, then I will install it?" When I called him out for his behavior and told him that he needed to make it right for me and my family, he tried to belittle me. Russ has horrible customer service, even worse communication skills, and leaves me with a gross feeling from having encountered him. I wonder if he is "not sober," or not skilled enough to do what is required, or just a deeply self absorbed crappy person. If you want to hire Russ, then you can decide and add more here.

    Pitchford Electric - electricians - Updated August 2026

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