The therapist was very good, professional and had a great bedside manner…read more However, the arrogance, rudeness and lack of respect for me as a patient and lack of regard for my payments and the unaccounted for charges and what appeared to be a lack of a regular cleaning procedure was unwarranted. I was over charged repeatedly with the warning that it would take 4-6 weeks to process the refunds. For several weeks the clerk refused to check and see what my actual co-pay was- when she finally relented, she seemed embarrassed to find that it was only 3.00, and against my better judgment, I decided to continue with my treatment there. I had started at their other location, loved my therapist- then one day she was gone and I was handed off between different assistants each time, that didn't even take the time to find out what I was suffering from before they put me on equipment that would have further damaged my condition. I had a serious car accident and was barely walking on my own, having recently graduated from a wheel chair, to a walker and was afraid of falling as we were required to share much of the equipment at the same time. It was suggested that I might do better at their smaller location. I really liked the therapist as well, at the new location, it was much smaller, and didn't feel as much like a "factory " for lack of a better word. The therapist took his time a gradually worked me up to more intense workouts. On my very first visit though, and subsequent visits, the clerk would take my credit card ( they are not permitted to take cash) and hold it on the other side of her desk until I had signed the receipt, instead of handing the credit card and drivers license back right away. We are talking about a 3.00 charge. They weren't going to treat me until it was paid, so I'm not sure where the concern was, but the lack of trust of their patients, from the very beginning, was evident. I was there twice a week for many months, but was regularly charged 20-35.00 per visit for my co-pay, even though I reiterated that my co-pay was only 3.00. I was told by the very rude and caustic clerk that they were allowed to hold that much. She vacillated between being snarky, sarcastic, and actually yelling at me. I took this poor treatment from their administration for as long as I could because I believed that my therapist was doing me some good and I very much appreciated his efforts. I was in a lot of pain and it was difficult to fight. I also quietly asked them to please clean the equipment handles after each use. The patient demographics in this location are mostly elderly people who may have reduced immune systems. They couldn't seem to find the antiseptic wipes, but eventually came around, and stated wiping equipment down for me. I'm not sure it was an overall practice. Eventually they stopped cleaning the equipment after each use. I started wearing gloves when I became sick several times after my visit. I don't know if my illness was attributed to the lack of sanitation, but it didn't seem worth the risk. The clerk could barely control her contempt. Then in January, the clerk asked for a large deductible. I had already met my deductible through several other Dr visits and let her know. She seemed upset, so I paid it. Of course, we were back to deducting the 3.00 co-pay from the large hold, which conceivably could take many, many months to use up. I let it go- then caught Covid. The last outing was at PT - but it is hard to say where it came from. I finally recovered and was on my way to therapy when I received a call from the clerk. This was the last straw - we now had a misunderstanding over the appointment time. I was very careful to write the time on my calendar, and my fiancée, who could hear the conversation which was on speaker phone, also wrote it on his calendar. The clerk had called and said that I missed the appointment- that it was a half hour earlier than I had recorded. I told her that I had made the appointment through the main office as this clerk was out due to the snowstorm and the office was closed. The other clerk said that she had already checked with the clerk that made the reservation, and said that I had insisted on the earlier appointment. This is non-sensical as I had no other appointments that day and I typically like to keep appointments at the same time- less chance of missing it- why would I change just one appointment time for no reason? I sensed an ulterior motive behind this so I asked the clerk point blank, if she was trying to end the relationship? She said, with a gleeful cackle- that yes- that this would be my last warning. I then spoke to the Therapist, expressed my gratitude for his treatments and said I would find another therapist. Life is too short I really wanted to love this practice- but I believe that the corporate culture was intolerable.

This is a cautionary tale. 1. Do not believe all the 5 star reviews. Not even the Pope gets…read morenothing but 5 star reviews. Read your paperwork they get you to sign while you are ready to get therapy--I wish I had. Billing comes a month later so you do not know how much you are being charged until it is too late. Some of the other negative reviews are spot on, you wont see them on their site. I was told several times they checked my insurance and the MOST I would be charged is $35 per session; they never told me my insurance (High End) would charge $70 toward my deductible. They NEVER told me they would charge several hundred for "The Evaluation" at the beginning--a joke. Sessions were never an hour, the last one I was cut short 15 minutes because a new cllient was waiting for a eval. I did not continue with this group.

I would give less than 1 star if I could. I came in because I'm having Hip replacement surgery…read more While the physical therapist was professional, respectful and very knowledgeable the Office Manager, Rebecca, was the exact opposite. I am a Disabled Veteran and I have a Service Dog. She asked to see my paperwork work for my dog. The only thing that may be asked is 1. Is your dog a Service Animal and 2. What tasks does the animal perform. I let her know but she continued harassing me and it made me very sad and uncomfortable. I will look for another Physical Therapist and hopefully find a practice that offers professional, respectful, compassionate services to Dissabled people.

Alannah and Peyton are the dynamic duo. They have made PT fun and easy with result focused care…read more Grace at the front desk, is warm and welcoming making Active PT all around amazing. Thank you!

I love Breakaway Physical Therapy! The staff is very…read moreknowledgeable and super friendly. They explain things thoroughly and make you feel super comfortable, no matter what you are dealing with. I love the environment as well. It's very welcoming and cheerful and so much nicer than being in some sort of hospital like, clinical environment. They are off the beaten path though. However, they are absolutely worth checking out!

I am updating the review because the office manager called me and rectified the surprise-billing…read moresituation and even refunded my son, I am very thankful for her. The accounts receivable staff employee had a problem properly informing patients, my son ASKED numerous times about it before he started and after he started and he got blown off, he really did, and did not receive anything but an unitemized bill via email for $1,000+ WEEKS later, newly out-of-network, my son was left uninformed after repeatedly asking and getting surprise billing w/out itemized bill, that's pretty terrible, and accounts receivable staff employee had a hostility that my son couldn't work with and that's when I got involved for him. I was very unhappy w/dealing with the accounts receivable staff employee at Break Away, she was smarmy, had a nasty attitude, like you could hear her rolling her eyes over the phone kinda character, she was not truthful about what she didn't do, and it was infuriating - she told me, all attitudey, that she sent my son itemized bill like my son was wrong, when I inquired w/my son about it, he double-checked and she did not do that until I left unfavorable review.. the office manager called me and told me how she realized it was unacceptable to be charged like my son had been and refunded. If you have a problem, contact the office manager. but that staff accounts receivable employee needs some schooling because she was 1) hard to contact 2) unapproachable and 3) untruthful, patients don't want that, they don't need that, thank goodness for the office manager. I did find the out-of-network cost for Break Away to be ridiculously expensive though...

I have nothing but positive remarks and reviews of Bayside. The staff and facilities are excellent…read moreand they put you on the right path for success in recovering from your surgery/injury. Brittany did an excellent job with me, making sure I could get back to work and back to what I love to do after my knee surgery!

I want to thank Bayside for all there professional help in making feel stronger and healthier…read more Everyone there is very friendly and helpful. Thanks so much.

I was a long-term patient of this medical practice and always very satisfied with my service up and…read moreto the point where my Military Disability required me to ge a Service Dog to support me. Even though I have a VA prescribed Service Animal from an Internationally accepted accredited supplier, they decided that they would violate my rights under the ADA, publicly humiliate me, and refuse me treatment unless I submit to illegal questions, supply illegal information, and adhere to illegal restrictions on treatments. When I pointed out that they were acting outside of the law, instead of apologizing and moving on, they doubled, even tripled down. If I can not trust them to follow ADA, how can I trust them to follow other laws? If I can not trust them to admit an error, correct it, and move on, how can I trust them with my care? The answer is I can not.

Lowering my previous review to a half star. Please don't expect any decent care or any follow up…read morefrom them. It's a great place if you want to chat it up, see pictures of the new kids, get up to speed on relationships or watch other patients struggle to get any direction. Seems like they thrive on their weight loss practice since that's out of pocket.

My wife and I have used Doyle and Taylor for many decades. They get 5 stars across the board. Even…read morewhen we were sent to other PT places they feel short across the board. Everyone there is so experienced and has years of experience.

I strongly recommend. My family uses this therapy clinic. Cured many ailments. Staff very…read moreprofessional. My whole neighborhood uses them.

Absolutely fabulous. The owner (Runzun) and Katie do everything possible for patients. They ordered…read morecompression garments for me that have been invaluable in my recovery. They listen! They are professional, knowledgeable and kind. My therapy not only included what was done in the office but I was given exercises to do at home. I wish I could rate them higher!

I wish I could give negative stars. I had an appointment to which I arrived 15 minutes early. No…read moreone was in the office, lights were off, and blinds closed. I took a video and picture as evidence to show what time I was there. As I was about to leave, a car comes flying into the parking lot. 5 minutes after I left, a girl calls me back (I left them a message telling them they are not to bill me or my insurance company) telling me she was late cause she lost her key and had to wait for a technician to show up. She should've came up with something more believable than that. And not to mention the doctor wasn't even there.

Excellent physical therapist! This is the best expanse I've had with physical therapy in my life…read more Thanks to all the doctors of physical therapy that helped me during my journey to recovery.

I came to Evidence Physical Therapy with severe pain in my right knee, It was interesting how they…read morespent a good amount of time trying to figure out the cause of the pain. After about 4 weeks, I'm pain-free! The clinic is super clean (they sanitize everything after each use) and has top-of-the-line equipment. The physiotherapist Hetvi and Kobe were very polite, caring, and made me feel supported throughout my recovery. Highly recommend!