My pain management dr retired suddenly after 23 yrs with him. (A 74 yr old female) I was forced to…read morefind another pain management dr ( like buying sight unseen). Began being treated in Dec. it has been problem after problem. In Dec pills were prescribed but pharmacy did not have a full count available. Pharmacy filled it as partial then refused to fill the rest due to supply shortages. I went thru withdrawals without meds. After 8 spine surgeries my problem is pain. Taking dilaudid for over 10 yrs. In March my spine was having sudden intractable spasms and pain. Dr sees me every month collects my money and urine in April pain was so severe I went to ER Chippenham by ambulance. They did NOTHING sent me home. Gave dr info. 10 days later I'm in hospital again Johnston-Wills. They filled me with dilaudid--morphine and fentanyl and sent me home. All info to pain management dr. . Been in excruciating pain in tears and back to PM (pain management). Call her office no one answers. The 1 office manager does not deliver messages. Been on phone for 3 days trying to get help. Pharmacy filled a partial script and now I can't get the 32 pills I was shorted. PM dr c was to call in a steroid pack plus a laxative. Pharmacy says they only got one script call in. The doctor does not go to office every day and those days hours are never the same. Unable to reach by phone. Will not leave a number where a real human is there. So disappointing. A doctor who is not connected to patients. A doctor and her 1 staff won't stay in contact during a crisis. Finding doctors willing to prescribe opiates is hard to do . Hospitals who won't treat. Doctors who are disconnected from patients. Staff not doing the job. In 23 yrs with my other PM doctor NEVER had these concerns. Since beginning with new provider it has been 6 months of confusion mis-understandings going thru withdrawals and a lack of confidence. I sit here tonight in pain not knowing what to do. Doctors used to have empathy and try to help. They all sat with family tonight had dinner and were pain free. Not one phone call from the DOCTOR. Her one staff spoke while doctor would not even speak to me or my husband directly Put me on a morphine pump and let me die slowly. At least I would be in less pain. I live with pain level 4 out of 10 when on meds. With our meds it's 10+. Can't do more then get to bathroom and lay on ice packs and heating pads. I've spent the last 30yrs searching for alternative pain relief. Everything from chiropractors injections massages laser treatments hydro therapy bariatric chamber and on and on. When is suicide an option? Can't eat. Can't sleep. Can't care for my home and animals. Can't help my husband who also has health problems. I feel abandoned. Just trying to get a steroid pack and laxative should not be this difficult. This long comment might get me removed from this practice with no one else to go to

Honest, kind and genuine doctor who really cares about her patients. she is unlike any other…read moredoctor I've ever seen!

I have been seeing Dr. Pugh for a number of years now. His attention to details and variety of…read moretreatment have seen me through many ailments (back; knee and most recently shoulder pain/injury). He demonstrates a wealth of knowledge and actively seeks additional training to meet the needs of each patient. He is a proponent of prophylactic care that helps to maintain spinal, et al, health so that you are not always seeking his help only when something gets hurt. He is also personable and hardworking - traits that are so appreciated when you are dealing with pain. His overall care is definitely worth it. And bonus... his staff are the nicest people (Jamie!). Efficient care that maximizes results - can't ask for more than that.

Only needed two sessions to relieve the pain in my back. The practitioner who helped me was very…read moreknowledgeable and gave me self-care exercises I could do at home.

I have to give credit where it is due. Once the higher staff was notified of the problem they were…read moreable to address it immediately. I ended up receiving all appointments on time. Kudos to the staff for responding quickly and efficiently to the issue. As always the onsite therapist and staff are great!!

I have had a fantastic experience at IvyRehab Chester. I have mostly worked with Lauren, who is…read moreamazing--the best, if I do say so myself. However, every staff member has greeted me warmly and provided exceptional care. This business truly fosters a family atmosphere, and it is evident at each visit that they genuinely want to see everyone succeed in their healing journey. You can feel the dedication and camaraderie among the doctors and patients alike. I highly recommend this company and this office and would not hesitate to return if needed. Thank you so much for all of your time, effort, and care!