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    Pivotal Shift Consulting Group

    5.0 (2 reviews)
    Closed 8:30 am - 4:30 pm

    Services - Pivotal Shift Consulting Group

    Business consulting

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    Kona Impact

    Kona Impact

    4.4
    (19 reviews)

    Disrespectful customer service. I'm the creator/writer of a comic book series that's to be released…read moresoon with an independent publisher and was trying to get t-shirts made to promote our Kickstarter campaign. After emailing the designs over to Brian, he replied "Sorry, we cannot print trademarked characters." I called to clear up the misunderstanding and told him that I have IP ownership of the characters and he skeptically responded "YOU made these designs?" I told him that my artist collaborator did (he's a Philippine National Book Award winning illustrator so they're very high quality) and he skeptically asked again "And he's signed a release form for these?" I told him that he could sign a release form. Brian then told me they had to pass on printing for this reason and because type of file/design wouldn't work for DTF printing. I can understand that our designs may not be suited for the printing Kona Impact is capable of doing. I can even understand maybe not wanting to take a risk with trademark legalities. What I did not appreciate was the dismissive assumption that I was not the co-creator of the characters and that I was being disingenuous when I told him that I was. This interaction was especially frustrating and disappointing seeing other positive reviews Brian and Kona Impact has received. I expect to be treated with respect with anyone I'm trying to business with and will absolutely not seek to work with this company again.

    Incredible responsive - even to last minute requests. Great resource on the Island and highly…read morerecommended.

    Pivotal Shift Consulting Group - marketing - Updated August 2026

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