Disrespectful customer service. I'm the creator/writer of a comic book series that's to be released soon with an independent publisher and was trying to get t-shirts made to promote our Kickstarter campaign. After emailing the designs over to Brian, he replied "Sorry, we cannot print trademarked characters." I called to clear up the misunderstanding and told him that I have IP ownership of the characters and he skeptically responded "YOU made these designs?" I told him that my artist collaborator did (he's a Philippine National Book Award winning illustrator so they're very high quality) and he skeptically asked again "And he's signed a release form for these?" I told him that he could sign a release form. Brian then told me they had to pass on printing for this reason and because type of file/design wouldn't work for DTF printing. I can understand that our designs may not be suited for the printing Kona Impact is capable of doing. I can even understand maybe not wanting to take a risk with trademark legalities. What I did not appreciate was the dismissive assumption that I was not the co-creator of the characters and that I was being disingenuous when I told him that I was. This interaction was especially frustrating and disappointing seeing other positive reviews Brian and Kona Impact has received. I expect to be treated with respect with anyone I'm trying to business with and will absolutely not seek to work with this company again. read more

Incredible responsive - even to last minute requests. Great resource on the Island and highly recommended.

We came to Kona Impact to get a very unique print job done, we needed personalized guitar pics for a memorial service we were doing for a friend. He went above and beyond to find us guitar pics and made a custom print mold just for us. He did the job in an extremely short turnaround time and the finished product was amazing! Not only is the work speedy and great, Brian is an amazing guy. He is super friendly and cares deeply about his customers and the community. We will go here for all of our printing needs! read more

We use Kona Impact for our printing and signage needs. They are quick and reliable. They will let you know the timeline and stick to it. They also really care about and contribute to the community. Highly recommended. read more

I spoke with Brian back in December regarding updating our directory sign at our property. Brian went out there and emailed me a quote. Once I emailed him back with our requested updated signage, I never heard back. I have been trying to get a hold of them. I call, and they don't answer their phone. If they were unable to get the job done, I would have appreciated them to let me know. I am very disappointed as I was trying to build business relations with this company. read more

I placed an order 3 months ago. I went into their office several times. Left multiple voicemails and sent emails. They never responded. I guess I wasn't important enough business for them to do my job. Poor business etiquette. At least they should've returned my calls. Sad. read more

If you want a locally owned company that truly cares about their communities Kona Impact is that company. They helped me so much upon my arrival with needing some printing done. Brian the owner let me use his facilities to cut out a graphic. He also gave me expert advice on doing the job. read more

I needed to get some vehicle magnets for our company car. Brian was such a pleasure to work with! He had great communication, very quick turn around time and very nice quality. He was priced a little higher than some other places I checked out in town, but I needed them quickly (had them ready in 24 hours), and he seemed to know the most about the materials he was using with better quality than others. Just an overall nice, easy experience. read more

If you want prompt quality work Brian is the man. He does signs, flyers, mailers, stickers... you name it. His work is very professional and efficient. As a new business owner, I am glad we found Kona Impact and Brian. He has amazing advice and delivers a great product. read more

I always order RIGHT when I need something, and Bryan ALWAYS hooks it up. I've been using Kona Impact since I opened my business, and am always grateful for their willingness to work quickly for me when i need it. I also appreciate the aloha and common-sense (sometimes not so common-sense to me) recommendations and help they have given me. read more

Brian was so helpful! Made my son's bday poster with only 2 days notice. Colors were bright and looked amazing, thanks!

Brian provides wonderful service with Aloha. I had a general idea of what I wanted as far as signage. Brian was very patient with me and quickly pulled it all together for me and it looks great! I am glad Kona Impact is locally owned and operated. I will certainly be using them for my future signage need. read more

Brian knows his stuff and is great to work with! I definitely recommend Kona impact for any printing/advertising needs. His work has helped grow our bussiness and we couldn't be more thankful! read more

I've been working with Brian for over year now, he did business cards, brochures and helped me out with the web page and online advertisement. I am very satisfied client. read more

I've used Brian for business cards, company logo, and van graphics. His response and professionalism has been exemplary. I got everything I wanted within the time promised. Prices were very reasonable. I'd recommend Kona Impact to anyone. Mahalo read more

Kona Impact is the best!!! They treat their customers with excellent care and service. Everything they have done for me has been of the best quality. I go back always! read more

The team at Kona Impact have been extremely helpful in helping me to get my business started and expand my business. They are very knowledgeable, customer service oriented, and generous in their desire to help. They were very willing to work with me and help me in every area. The thing that I love and appreciate most about them is that they truly care about their customers and are willing to go out of their way to make sure the customer is happy. They have a great team that is able to cover all aspects a business needs to market. Thank you to all the team including Brian, Jonas, and John for all of your help and for taking the time to help me to be successful. read more

I have been working with Brian for years as I have grown my business. He is professional and his staff is on point, speedy and accurate. I never hesitate in sending my clients his way. Mahalo to you and your team Brian! read more

I recently launched my new website with Brian at kona impact. I've honestly haven't been this excited about something in a while. My website looks absolutely fabulous. It's exactly what I had in mind and more. Brian, Jonas and John are awesome people and I'm glad I went to them to get my business going! It's definitely worth it if your serious about your business in the long run. read more