I was sold what appeared to be a left-over pizza, just plopped down on the counter and the person walked away before I could say anything I opened the box myself and just walked out. I got home 10 minutes later and this iss how the pizza looked. I tried it... I was hungry, but this store needs to be closed. The staff doesn't care about the product they are selling to customers. There is no rating for zero stars! read more

Pizza Hut - Pizza Near Me - Riverdale, Georgia

Now I understand why Pizza Hut is no longer relevant when It comes to pizza and good service. I was visiting a friend and we called to make an order and the call center answered and took my order. I go down to pick up the pizza and the girl in the window said the order was cancelled because they were closed. I told her the online site said they closed at 12, she was like oh well we closed at 10. I guess they do whatever they feel like. Just waste the customers time with this kind of foolishness, real nice!! This is why businesses like this are doing poorly. I won't be going back, take my advice and stay away from this kind of nonsense.... read more

They lost my pizza. Terrible service. Between two stores. The most ridiculous thing. I call 1 ztore they send my pizza where??? Then talk to me like I caused the issue. Keep your attitude & pizza. Going to domino's read more

I'm very unhappy with my experience. I rate the food quality, temperature, and accuracy as particularly poor. My order was incorrect. The delivery time estimate emailed to me was not accurate. I was also disappointed with the communication because, when I called the store, I was re-directed to a call center and put on hold. read more

I didn't like the pasta here . But the pizza is always perfect . The service could be better .

Horrible ass place. I called they said my hour was out of delivery range it's only 7 mins away from my house. First time I called the girl was acting like she couldn't hear me. Second time I called they hung up in my face. They were both females. Do not come here & I will be calling corporate. read more

Do not order from this Pizza Hut. The employees are incapable of running this location. They need a whole new staff. We ordered pizza for delivery through the AP. As soon as I ordered it they called and told me they needed to switch to pick up due to them having no drivers. I had no car and they had all my money. Sarah said it would take 2-3 business days to get a refund. That was all the money I had. Now we have no dinner. I offered to Uber to the location to avoid waiting and they said they'd still have to refund the money and charge me at the store. ‍ Just idiots. read more

My pizza arrived so burnt, I can't even eat it. This is money wasted. Due to COVID-19, and me not wanting to leave home, I'll just have to chop this up to $$ lost, but this is unacceptable. read more

Pizza Hut - a pepperoni pizza in a box - Pizza Near Me - Riverdale, Georgia

Great service they move quick. The pizza was fresh and tasted great. The staff is friendly and very cordial. The store was clean. Overall one of the best pizza huts on the south side read more

We waited over 2hrs for our food. The store argued with us that it was delivered, even though it wasn't. We have security cameras and even mentioned that we can provide proof. Finally, after being on hold and transferred about 4 times, we got a hold of the manager and she sent a new pizza. The delivery guy was the same one that had "delivered our pizza " and he admitted that he didn't look at the house numbers and just left it where the gps said. After all this trouble, there was no further action from the Pizza Hut. Just a rushed pizza and poor service. read more

You close at 11 pm. I arrived at 10:30 & you are not taking orders on the inside. Change your hours to 10:30 pm - as your close time so that the customer is not confused. read more

I don't know why the customer service is so awful here. Today is the 2nd time I have tried to use a credit given to me, by this establishment, and couldn't use it. They keep messing up my order, and "fixing" it by giving me credits I can't use. My family really loves Pizza Hut but since this is the only one that delivers to us; we will no longer support this establishment. I'm very disappointed in Pizza Hut as a whole. read more

Wow, the pizza was an hour late. We were at a friend's house, who lives four minutes away, down the street. Its twenty minutes late, so we call. The employee says that the delivery person should be here by now. Well, they weren't. Its now an hour. We call again, we ask to speak to the manager. Lord, I know this gum-smacking-on-the-phone, attitude-having, barely speaking proper English female is not the manager! Where are the standards? Up someone's colon and in a big case of the runs??? She literally says, "Sooooo...*smacks gum* what do you want me to do about it?" Honestly? I want you to walk your butt down .2 miles with two hot stuffed crust pizzas so we and our toddlers can eat. That's what I want you to do, as the supposed manager. Its getting late, and we got hungry kids with bedtimes here! Apparently as I was on the phone with her, the delivery girl was running out the door. The girl smacks her gum (SERIOUSLY?? ON THE PHONE? DID YOUR PARENTS RAISE YOU WITH NO MANNERS?) And says, "yeah, our delivery girl is leaving now. She got lost before." This is the only street with this name around, and its literally less than half a mile away. How did she get lost for an hour? Why does your story make no sense? And who the hell would make you a manager??? I can't. Nope. I can't. read more

Horrible customer service. It took an hour and a half for my food to be delivered. Called about an hour in asking what the e.t.a was, employee who answered the phone was so rude & had a horrible attitude. I called back 10 minutes later because my food still had not arrived and spoke to the same employee, who seemed to be more rude. Asked to speak with a manager and then she hung up on me. I will never be giving this location my business again. read more

By far the worst PH. Ordered at 6:50 pm and its now 8:46 pm. Im sure by the time it gets here everything will be cold. Mg Pembrooke Apts. read more

Called in for delivery and the worker said that they can't deliver because they have 15 orders behind and have one deliver guy.. So I say in going to pick up and they told me that it's going to be 15 mins. I went there to pick up and it take them an hour for them to get my money and than another 30 mins before I get my one large pizza.. There's 4 workers at the back the phone keep ringing nobody cares to answer it..SHAME!! No more ordering pizza from here.. read more

Ate there once service was terrible dishes were dirty they didn't care whether we ate or not will not be back all I can say is they must be rich because They don't care whether we spend our money with them or not read more

Will not be ordering from this location again !! The employees there are ghetto and unprofessional ! I ordered 2 pizzas 2 orders of wings and some 2 orders of apple pies , the driver showed up an hour and 15 mins late with only half my order . I called this location and received the worst service ever !! Don't order from this location your better off ordering from diminoes or papa johns !!! read more

I just ordered pizza from this location and the service was so rude is incredible. I've lived here and ordered from this location for 2 years now and I didn't deserve such disrespect. On my initial call to order my pizza the person taking my order, Kenya, was very short and combative. I didn't like her attitude but I decided to finish anyway. I ordered from the flavor $5 menu. Ordered a medium pizza and cheese sticks and somehow my order came up to $21.05. That doesn't even add up. After calling back I was given the run around and I spoke to the "assistant manager ". She supposedly realized that there was a mistake and decided to tell me that she will speak to the GM. She put me on hold again for 2 minutes and hung up on me. Now by this time in annoyed because they were basically telling me that I made the mistake and they couldn't do anything. But annoyed & all, I called back. This "assistant manager" answers, she pretends as if she's never heard from me and tells me that it was her assistant i was talking to. They had the exact same voice I guess. So this young lady basically tells me that I should have asked why it was that much in the first place before it got there. Now that pissed me off. In what world can a "manager " tell a customer what they should have done instead of trying to rectify the situation. In between all the extra attitude and back talk, Ms. Morris, which she claims her name is, says all she can do is offer me a $10 credit. In some cases that would work, but not in this one. I'm a loyal customer who doesn't deserve to be snapped at because you may be having a bad day or you don't like the complexities of my order. You work with the general public and from the looks of these yelp comments, you might want to revamp your staff because they are not upholding your brand promise of awesome customer service. I expect a phone call soon because I don't deserve this. Signed a very pissed off yet loyal customer. Tyrique Turner read more

Pizza Hut please I called earlier and guess what they told me I had to wait 3 hours before I can get delivery what is going on if y'all need more help in that area you need to seriously get more help cuz I was placing a huge order to feed over a hundred people this is ridiculous so anyway I guess we'll just have to take read more

Shirley our waitresses is what is getting the 5 star rating. The food was normal but Shirley was very nice and went the extra mile for us. She was attentive to our needs and and did a few extra things to make us feel special. I'd like to thank her for the service she provided and say a job well done!! read more

This place is sad!! I tried to order over the phone and I sat waiting on someone to pick up for 25-30min. I just hung up! And when ordering at night they do close before the closing time which is a big inconvenience especially if you come 30min before! I just wont be returning there anymore! read more

So far my pizza is an hour late. I think I'm giving up on anything that has to do with delivery in this area. The managers, drivers, none of them know what they're doing. Luckily I'm only here for a few more weeks. read more

Wow is all I can about this place. Not sure what's up with the employees but they move around like they don't care. Oh. Heads up. They don't slice your pizza all the way through so be prepared to cut it yourself. read more

Everytime i order pizza via delivery, theres always a reason why I cannot recieve my order! Then I have to wait 7 to 10 days to recieve my money back for the food that I never recieved. Never order from them. read more

Worst pizzahut ever. WARNING:::Driver changed the tip amount when I paid with my credit card. Mgr refunded my money..I should have called police on the thief. 2nd attempt to use this location took almost 2 hrs to deliver my order..I am only 5miles from them...Awful...this store should close its doors immediately. I am NEVER ordering from here again. read more

This is the worst Pizza Hut ever with the worst service ever! You wait forever for the pizza and when you order out they don't bring change. The driver brought her young daughter up to the door and requested that we tip both her and her daughter!!!! Normally, I wouldn't mind Cuz I love kids but you shouldn't ask. When paid, she says she doesn't have change!!!!! The driver had the audacity to say we can just give her the whole thing. The total was $23 and she knew we only had two $20 bills!!!! My son finally got $3.00 in quarters and she says. "We don't accept change" lol As if change isn't money?! Smdh. I usually Over tip when dining out because I know what it's like not to get. This is the most unprofessional place of business. read more

I ordered from here last night... The pizza was soggy meaning the dough wasn't cooked all the way.... Gross... That made the whole pizza nasty... I tried to call back but no one ever answers... That's weird cause my order was a picked up since all the reviews say delivery is horrible... Crazy part is this place is always ghost town form the outside... So why not answer the phone? read more

Great service and pizza! We got a large meat lover and it was hot and fresh. Server was very friendly.

The best way to patronize this Pizza Hut is to place your order online for pickup. Orders are ready in 15 minutes and usually 99% correct. It always work well for me. read more

I hope this review helps ... I have NEVER made a review for anything before. I felt like i should because it was by far the WORST experience i have ever had. Customers service is EVERYTHING to me but i learned how to deal with people who aren't as skilled as others. I had ordered a pizza online a few days ago and it was a 2hour wait ... 2hours later i received my pizza , it was cut properly but it was cold and looked like it was pulled apart. I called and politely told the manager , he offered a 15$ credit because it was too late for a driver to come bring me another pizza. The manager was very apologetic about the situation. I called a couple days later at 8 they closed at 11 , i was told i couldnt place a order because wait time was 4hours , even though i live 0.3 miles away from the pizza hut. I called eariler today incase it was a wait time. I called and ordered my food and mentioned i was using my credit at the end of the call i was rushed off the phone and was told i would have a remaining balance. When she hung up i called her right back and told her i didnt want a remaining balance i would change my order she put me on hold and came back and said i couldnt change my order so i asked if i could cancel and re order my food. Then , she transferred me to the manager. I talk with her and ordered then , she told me i had a remaining balance i asked how when my wings and soda was 11 and delivery tax was 3.00 , regular tax is 1.00 which came up to 15$ so i asked where was the 7$ remaining balace coming from. The manager put me on a 10 min hold and came back and said " i straightened out your order and it should be there in 40 mins to a hour". Not once did ahe apologize for the inconvenience or explain where the 7$ was coming from or let me know it was a mistake on their behave. I was so OVER DONE with them. They are so unprofessional and need TRAINING on customer service!!!!! Even the manager. Smh read more

Order a pizza at 9:31 and its 11:24 haven't got the pizza yet call to check on the order and the young lady said that they have until 11:59 pm to get here I haven't heard of a order taking that long. read more