Hello,
We hope you…read morewould consider giving us another opportunity to visit your restaurant and help make this experience right.
We dined with you on May 9 under the name Fairchild. There were three of us, and we visited around 2:00 PM.
Unfortunately, our experience was very disappointing. My seafood risotto appeared spoiled and had a hair in it. My husband's tacos made him feel ill after only one bite, and he had to leave for the restroom immediately. His drink was extremely sweet and seemed to contain little or no alcohol. My drink was incorrect, served only half full, and came without a straw or garnish.
Service was also lacking. We had difficulty communicating because no one assisting us spoke English. We poured our own water throughout the meal and were never asked whether we wanted refills or additional drinks.
To make matters worse, we were celebrating my daughter's birthday that day, and it was completely overlooked despite our mentioning it.
We felt so sick and uncomfortable that we wanted to leave immediately. We attempted to communicate our concerns and explain that we were not feeling well, but we were unable to get assistance due to the language barrier.
We will be returning to the area in December and hope you will be willing to make this right. We would appreciate hearing how you can address the issues we experienced and restore our confidence in your restaurant.
Thank you for your time, and I look forward to your response.