Liz was amazing Came in to cash a check she was…read more Super friendly and helpful Definitely deserves a raise!!

I was initially pleased with the ease of obtaining a payday loan. Now I am thoroughly disgusted…read morewith ACE and the whole process. To start the loan process, I was advised by my local ACE store (7250 Fair Oaks Blvd. Carmichael, CA) to submit an application for a Payday loan online to make it easier, then I could just come into the store to get my loan. Well, I did as I was instructed and got "pre-approved" for the loan. Then I get an email saying I was approved and the due date was August 8, 2022. I also submitted my banking information online. I was told by my local ACE store that the loan would not be taken out of my bank account unless I DIDN'T PAY the loan (and the banking info was back up for the payment). I was also then told I might not be able to pick up the loan in store since I did my application online (ONLY BECAUSE I WAS TOLD TO)! After some misinformation and confusion, I went into my local ACE store and picked up the loan on July 13, 2022. Next thing I know I'm getting emails saying my loan is in collections and I start getting harassing phone calls from the Collections Department FOR A LOAN NOT EVEN DUE UNTIL AUGUST 8, 2022. After speaking to numerous ACE customer service reps, I discovered that ACE believed my bank account was closed. I explained that it WAS NOT TRUE and my bank account was and STILL IS open. Obviously ACE has some type of system error but nobody gave a darn. Not one person looked into this error to correct it and instead I get treated like a common criminal rather than a customer. I went in to the store today to pay my loan off THREE DAYS EARLY and the customer service rep couldn't find my account but found it under collections. WHY WOULD I BE IN COLLECTIONS FOR A LOAN THAT WASN'T DUE YET?? I can clearly see ACE does not care about customer service. I wanted to be a good customer and I abided by all of the terms of the loan yet ACE does not abide by their own terms. All I've gotten is the runaround and misinformation. So the loan is paid off. I had hoped to do future business with ACE but I no longer trust this company.

Amber helped so much and was so friendly. It was timely and without confusion. Great branch.read more

I opened 2 new accounts and Amber made it seamless. In and out in about 15 minutes. Great…read moreexperience.

Conveniently located at the grocery store, I'm really glad to be banking with a local financial…read moreinstitution that values my business with customer service, low rates, and even better interest earned in my checking account!

I gave a one star because of the fees and lack of communication. I never get statements or anything…read moreregarding my loan or payments due or made and now you have to bring cash in to the bank to make a payment or send check since there's now a $4.95 convenience fee that has now been applied to paying your bill online not just over the phone.... It's not your customers fault you guys use a 3rd party to take payments and thanks for NOT NOTIFYING me and probably everyone else that things would be changing as of May 1st. It's a dirty cash grab because more people pay online because of covid I can guarantee it. Been here about 2 years.

I have been banking at El Dorado savings for many years! My grandparents also make and they loved…read moreit! I have never had a bad experience with them. They have great customer service! They even know me by name. I now at the El Dorado savings in Carmichael and they are wonderful too! I would highly recommend and I got an awesome interest rate on a loan to buy a house. Can't say anymore except for give a try. They're a great !

After 19 years as a customer, I was disappointed that they are more about rules and regulations…read moreinstead of customer relationships. I would recommend not banking here.

Citibank.. I just spent 5 hours trying to cancel a credit card.. I was passed around 12 times and…read moreno one could help. Everyone talked like they were underwater making it extremely difficult to understand and hear what they were asking.. Now involve a 93 year old man to this wonderful situation. He is yelling at them that he can not understand them and they continue to transfer to another person. THIS went on for two hours and nothing was resolved. So so sad that companies are out sourcing to companies with terrible employees.

Best Access ( with chairlift: 1st one I've seen in a branch !) along with fast friendly…read moreknowledgeable service with lots of parking made it so convenient for me & my wife. We like being able to schedule online for in person appointments. I needed a guarantor to renew my Canadian passport. Very convenient to have an in-house Notary Public available as well.

Great job opening the new account The service great and…read moregood people Also the managers are on it

We had the pleasure of working with Jose and the Parm Atwal team back in 2021 to buy or home and we…read morewere so impressed that when we decided to sell our home we knew who to call. From start to finish Jose went above and beyond. I was amazed by the effort they put into getting us on the market and it really paid off. We were live for one week before going into contract. The entire team made the process seamless, kept us informed every step of the way and immediately handled any issue that came up. If you are looking for a real estate team who is knowledgeable, professional, and genuinely cares about their clients then Jose and the Parm team are the ones to call. We are so grateful for all the hard work and dedication!

We had a home that had been on the market for a long time and needed a new realtor to jumpstart the…read moresale. After interviewing several agents, we chose the Parm Atwal Real Estate Group and couldn't be happier. Parm was straightforward, professional, and no-nonsense, yet easy-going and approachable. She provided a clear plan from the start, and her team kept us informed every step of the way.Helen kept us looped in from start to finish. We received an offer very quickly after listing and successfully closed by the beginning of the year. If you have any real estate needs, I highly recommend the Parm Atwal Real Estate Group.