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    Planet 13 Neighborhood Dispensary Port Charlotte

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

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    3 months ago

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    Lowell B.

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    Ask the Community - Planet 13 Neighborhood Dispensary Port Charlotte

    Surterra Wellness - North Port

    Surterra Wellness - North Port

    2.8
    (12 reviews)
    5.0 mi

    Products are great. When they first opened everyone was friendly and they were quick. Now you'll…read morewait 20+ mins for express pickup, which was different to me because other dispensaries I walk in for express pickup and I'm back out in 5 mins. Once again, I was waiting, 22 mins and they told me if I prepaid with Canpay, I could go straight to register and pick up my purchase. Next time I prepaid, walked to register with my card, no one in store except for me and employees and he told me I had to check in at the front. I said I prepaid and he said I still had to go to front. Went to front to check in and then went back to register to pick up my product. Today tried it again: Went straight to register and he was finishing up with someone. He told me to go back to front and she would get my purchase. I go back to front then she goes right back to register and picks up my product. You'll want to do "express pickup" at least for your order, so that's done. I don't see the benefit of paying ahead of time after trying twice, as you are not skipping the line, you're just going back & forth across the store. The lady that works at the front is always friendly. The man working today, I've never seen in a good mood!

    Dear Surterra Team,…read more I am writing to express my extreme disappointment and frustration with the direction Surterra has been taking recently. First, the transition to the Dutchie platform has been a terrible experience from a customer perspective. The system is confusing, difficult to navigate, and far less user-friendly than what was previously available. Many customers, myself included, strongly dislike this change. On top of that, I was shocked to discover the recent price increases. Vape cartridges that were previously more affordable are now priced at $45. Considering that patients already have to pay for their medical card, renewal fees, and other associated costs, these increases place an even greater financial burden on us. What makes this even more frustrating is that I never received any warning, notification, or communication regarding these price changes. Customers deserve transparency when significant pricing adjustments are being made. Additionally, this comes after ongoing issues with the loyalty and rewards system, which has caused confusion for many customers. It feels like one problem gets replaced with another without any real improvements to the customer experience. Many of us have remained loyal to Surterra because we valued the products and service. However, it increasingly feels like customer satisfaction is no longer a priority. The combination of system issues, product concerns, poor communication, and now substantial price increases has left me extremely disappointed. I would appreciate an explanation regarding these price increases, why customers were not properly notified, and what steps Surterra plans to take to improve the overall customer experience moving forward.

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    Planet 13 Neighborhood Dispensary Port Charlotte - cannabisdispensaries - Updated June 2026

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