This bald man that works here came up to me and my friend while I was cleaning the mat with my foot for MY USE. And interrogated me on the way I was wiping down the mat. He wasn't even wearing a planet fitness shirt so I thought some random man was being weird. Turns out he WORKS HERE? And instructed me to clean the mat properly when I was done. Like... what does he get paid for I TAKE PRIDE in being ONE OF THE ONLY PATRONS TO CLEAN THE EQUIPMENT ( no one does). I don't pay 30 dollars to be bossed around like I'm an employee even so he could have been way nicer and not so rude. Update: My friend went later in the night and notified me she found a used zyn in the treadmill. Gah for bid I used my foot to wipe down a mat before I even used it. read more

I don't know why this PF doesn't get any love. As a PF traveling member, having visited dozens of PF's in 8 different states, here's my take on this one, as it compares to the best and worst. This one I'd say it's top 10 as one of the best but not absolute best, here's why. As with any other PF, the good on this one: - lots of machines - clean - friendly staff - good showers, lockers, free wi-fi, restrooms, lots of TVs. - Black Card area (massage chairs, tanning, lounge, etc...) This one is better than most because it has individual TV's on cardio machines and it has a non-confusing, open plan. This one is not as good as the best because it is open 24/5 instead of 24/7; there are no large lockers (only small and medium) but these are very minor issues. Overall, this is a fantastic club, worthy of your fitness dollar, and then some! read more

I love my gym! It's clean and the staff are great. PF has been a huge part of me sticking to my exercise routine! I travel for work and have been to several other PF, but I'm always glad to be home at mine! read more

The young man who works in the morning is super super rude and has no respect for the members or anyone at that!!!!

I really like this Planet Fitness. Lots of room and alot of equipment so I can get my workout in. Locker room is large and clean. Can't beat their $10 a month fee...a win win. read more

I have been a member for over a year...I have never been over charged. I am black card and I love the the aqua massage beds and the tanning. It's always clean and the staff is nice but I wish they had more amenities such as steam room or a pool. read more

When reading other commenters know that i live in Casper, I paid my bill to the pf here when i was with them. I had to deal with these people. Visitors do not have to pay their bill to this pf horrid facility!! This gymn is still a scamming gymn. Still charged me a membership fee after I cancelled and still charged me for over 6 months extra. Credit card only reimbursed for 90 days as it was Amex. I got hussled out of half the membership fee atleast as they should have never charged the membership fee again. read more

Since this Covid 19 thing has started we obviously know that gyms are basically closed, however my wife and I have repeatedly attempted to contact someone on cancelling our membership, and everytime we have called (and yes at various times and days) but their voicemail is apparently chuck full, and noone of course it seems that there no one is there to answer phones, and according to Planet Fitness, in order to cancel membership you must go in. That is an issue, since you cant reach anyone! Its set up on auto pay and I will guarantee that PF will still be drawing $$ from people regardless. Can anyone in management Chime in on this issue? read more

I thought the PF in NYC had some problems. The Casper PF is a joke-do NOT join. First, in Casper there is an "unnecessary noise" ordinance that prohibits the use of sirens, except for emergencies. When I told one of the managers about this ordinance, she said that she has to follow the parent company policies. Really? You need to commit a misdemeanor? You need to turn on the lunk alarm siren? Second, the other day I had a conversation with a manager about presentations at important meetings and the importance of looking sharp, which included a reference to being in-shape and not being fat. A few days later he was upset asserting PF is a "judgement free zone". I replied that the statement itself is actually a judgement. (He is too stupid to understand that point. What do you expect from a graduate of the worthless Econ. Dept of the Univ. of WY.) He cancelled my membership. This is not a real gym. Just look at the "whale" they have as a trainer. Extremely fat. OMG-she is a terrible role model for working out-totally clueless. read more

My husband and I recently downgraded our membership to the no commitment $10 a month plan from the black card when they were running their $1 down special due to constant broken equipment and not getting to reap the benefits of the black card membership as well as searching for a new gym. We were assured by the manager it would only be the $1 to downgrade and we would not be charged another annual fee for downgrading. I checked my account Monday and noticed they had withdrawn $39.99 under my husbands account for the annual fee. I called and spoke with Whitney the manager who also handled our account the day we downgraded. She informed me that it was a mistake made when changing the account on their end and stated she could freeze the account for 4 months. I let her know I just wanted my $39.99 put back into my account she then said she would have to talk to a regional manager and get back to me. 24 hours passes and no word, I call again and speak with an employee who was going to leave a note that I called. Another 2 days pass so I call again (today) and am given to Whitney whom I spoke with Monday and she rudely informs me that my only options are to 1. freeze the account for 4 months 2. bring in bank statements to fight the charges. Not wanting to give them any additional bank information of mine to them, I go to my bank and file a disputed for the charges. I've been a member for 8+ months and have never had a billing issue until now. This issue however resulted in 2 cancelled memberships, a call to corporate, a bad review on their Facebook page, google and every other source I can leave one on. The fact that they can take money out of an account but can't refund an error on their end and give no reason why is astounding to me. I have also on several occasions had to walk up and address the filth of the place. They don't wipe anything down assuming their members will and around the equipment and up against the walls is dirt and dust bunnies galore. read more