I went in with my friend who was considering getting a membership in cayce. I was also considering a membership, and asked the manager if I could look around briefly,and she said "NO". She tried to subtly tell my friend and I that we didn't want to join as they had "10000" people coming through with a lot of young people and they were very busy. read more

Written 10:10 am 1/20/2025 @PlanetFitness I'm at a south carolina location- and came to managment about gym intimidation. The gentleman exploded and then i was asked to shower and hurry up and get out of here? I wanted to safely continue working out.He was slamming machinery the entire time- then the woman said i was being argumentative when i told her my situation of using planet fitness as a safe place to come to.... this is an outrage at the Parkland Plaza. It was the manager who didn't address this properly.I just got told I left out a whole bunch of the story... the only piece i missed was she attempted to show me two other areas to worknout. We came back to where i felt comfortable and the situation happened and the gentleman was screaming at everyone and me saying i have no peaceMy thing is i couldve rung the bell for gym intimidation yet i tried to go to management. Instead of causing a scene due to my circumstances. So please help me understand and then i got told they were helping a customer and to step aside when she told me i left out a bunch of theStory- i saidni am a customer a black card memeber. Im in tears and i feel very offended by this.@PlanetFitness on top of it when the guy was leaving the manager had my information on the screen so now im concerned about my safety I will state facility itself was well maintained and clean and I liked the open sun bed. read more

The bathroom are so nasty the person that clean the bathroom not doing her job all she doin is lifting the toilet seat up like she clean its stains and pee stains on toilet after she finished she is get by with easy money. read more

Overall great gym but the bathroom was really disgusting. I was a little grossed out to take a shower. read more

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Just started last week. Like it so far, but the "fee WiFi" advertised all over the place has been down (back up now!), and upon signing up, we waited around for about an hour for someone to be able to help us (even though we called prior to make sure we could sign up). Later, we found out there was an online sign-up process, which would have definitely benefitted us. After finally signing up and not getting a tour, we only had about ten minutes to work out, then the employee jokingly made fun of us for leaving too soon Generally sub-par so far. If things change, which I hope they will, I will alter review! read more

The gym is fine, but the customer service by the management is severely lacking. You can only cancel in 2 ways, in person or through mail. It is intentionally difficult. However, you can transfer your gym online very easily, which could lead to theft. They did not charge me for several months after I requested a cancellation over email and then did not communicate when they began charging me again. The store and regional manager would not refund me for those charges. They simply repeated the agreement/policy. I think the policy takes advantage of the customer and is wrong. The policy should change or they should be up-front with the customers about the policy when they sign on so members do not accidentally accrue months worth of charges for services they have zero access to. They also repeated that they did communicate but they would not send me any records of those communications. After managing to cancel my membership by transferring to a nearby gym and going in person, the regional manager cut off all conversation and would not answer my questions regarding the supposed communications and reasonable accommodations they consistently referred to. These actions/policies outline that this company is only interested in member money, not member satisfaction, and certainly not interested in creating a repeat customer. read more

Love how close this is to campus! Wish it was bigger and had more machines! Definitely love that it is 24 hours, takes the stress out of trying to fit the gym into the middle of my day! read more

I really like this location! It feels clean and fun. They actually have enough mirrors and they have rowing machines which are my favorite. The people who work here are also young and fun. This location does get very busy but I still really like it. The layout is nice. I like the orientation of the treadmills and cardio equipment. The black card area is also really nice. read more

I would give zero stars if I could. The only judgement Ive ever experienced at planet fitness has been from these employees. Every time I go in and have to interact with these employees, I have a terrible experience. For a place that claims to be a judgement free zone, there is clearly some miscommunication of that during the hiring process. Their headquarters need to send some corporate managers to this location and figure this out asap because this one location is lacking the "planet fitness" vibe. Inadequate employees is a strong indicator of inadequate management. After months of listening to employees verbally abuse customers, I had no choice but to switch gyms. Disappointing. Do better planet fitness! read more

Great gym! Really like that it's not too crowded, staff is really nice and it's very clean.

Moving into the area and wanted to compare the gym equipment vs competitors in town before committing to signing up anywhere. Was told I had to have a a guest pass for $20. I told them I could sign up for $10 a month instead and kid agreed. So why pitch me a more expensive guest pass instead of the $10 regular pass? Why not let a FUTURE customer get a trial day to make a decision? When I asked about a free day, the kid said they didn't do that.... oh but they do. After leaving i went online and got my FREE day pass that they "Don't do". After my workout on my free day pass I asked the counter kid about deals. He quotes me no startup fee and $10 a month. I said cool and went home as it was late and signed up only to find out that this promotion didn't start until 2 days later. I found this out after 3-months at this kiddie gym and they were more than willing NOT to help fix the problem even though it was all because of their misinformed, uneducated children that they have working the counters playing on their phones. If it's your fault fix it!!!! Bye, I'll be going to the real gym down the street very soon. Thanks for a very poor 1st, 2nd and 3rd impression your corporate gym. Planet fitness customer service response: I did speak with your manager and he was unwilling to help... told me I should have read the fine print to realize I was getting the extra charge. Terrible way to handle a mistake!!! All this over a promotion that I could have just waited two measly days to join had i not been lied to! RIDICULOUS!!! read more

I just joined, because I needed motivation to workout. I usually just do it at home, but I figured signing up, and having to go somewhere, would keep me on my toes, as far as workouts go. So far so good. The staff gave me a tour when I first walked in, and they have been very helpful with any questions I have. I do wish they had more weight benches, because those always seem to be taken. I need to figure out the best time to go, I guess. The spa part is really cool. I like the massage chairs, and the body stimulation. I think you can only sign up for about 10 minutes at a time though. I think you can keep signing up, as long as no one else is waiting. I thought the facilities were very clean, and I like how there are towels to wipe down the equipment. I wish they had some kind of wipes, like a Clorox wipe, instead of paper towels and some kind of spray stuff. I have seen some people not wipe down stuff, but I didn't wanna be a snitch, but man that's just gross, and inconsiderate. I'm looking forward to trying out the classes. It's also cool that the black card allows you to use other Planet Fitnesses anywhere. You also get the use of a personal trainer, which I may look into soon. Oh and the staff greet you, when you walk in, and also always say goodbye. I think my only complaint is they don't have a pool. Oh and I love the whole no judgement thing they do. read more

This is an awesome gym. The manager is top notch. She helped me with several questions I had demonstrating the highest level of professionalism I have seen is years. The amenities are numerous and always available. The cleanliness is amazing. Staff are super friendly! Love this place read more