This is not my week for Planet Fitness. Yesterday I couldn't find the one in Bristol, VA. This one I wish I had not found. It actually ranks as the second worst I've ever been in. It is too small of a space for a PF, and the owner standards for cleanliness and repairs his way to low. PF corporate needs to get their head out of their backsides and do some quality inspections. This did not happen overnight. read more

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Would give this place 0 stars if I could. The reason I signed up for planet fitness was because it is supposedly open 24 hours and due to my schedule I can't go until around 2am. However, upon arriving at this location at 1:45am I was told by the jaw-droppingly rude manager to get out because he closes every night from 2-3. Confused, I inquire about the fact that this is a 24-hour location and if this is true why would there big a huge sign out front that says "24-hours" and why does it claim to be 24-hours online. The manager just rudely shrugged at me and told too bad...I asked him what his name was and he said, "I don't have to identify s**t to you, b**ch. Be out of here by 2am or I'll cancel your membership." I responded "you do that" and started to walk off, at which point he said "and I'll call the cops on your a**" At this point I told him I wasn't going to be spoken to that way and to just go ahead and cancel my membership. He then refused to cancel it. All the while calling me names, swearing at me, insulting me, etc. I have never ever ever in my life been spoken to like this by an employee of somewhere I'm a customer of. What an absolutely unreal experience. read more

The workers there are nice but the manager is super rude and disrespectful. Would not recommend coming here when the manager is there.

Like Thomas said below, they do not wear masks here. The staff often have masks either off completely, or below their nose. The majority of the people coming in don't wear masks, and there is no enforcement of any PA state masking policy. When I asked a manager about their enforcement of the mask policy, he said that it is enforced heavily, I told him to go take a look, to which he did nothing, but sit at the front desk. read more

Let me preface by saying I've been a member for years and have enjoyed it....pre-Covid. I walked in the other day and the gym was mobbed. Not a face mask in sight. Got weird looks for wearing a mask, turned around and walked out. Doubt I'll be going back. read more

They don't wear masks here. That includes employees and customers. They don't enforce this. I feel very unsafe here and have since stopped going to this location. read more

Kieve the manager is very professional and extremely conscientious about her job. There is no job as manager that is beneath her to perform that includes cleaning, helping members, enforcing guidelines to running the front desk. Kieve keeps this facility very clean. Great employee nice young lady. read more

I really like it here and the price is right. The Facility is very clean and the equipment is in good condition. It really is a "no ego" gym and I always feel comfortable there. I would suggest they would add stability/balance balls as the other facilities have. My other suggestion would be that the "younger" Staff Members pay a little more attention to greeting the Members rather than socializing with each other or not even looking up from the Computer when Members walk in. This is no oversight of the Manager(who is doing a great job and is always busy and friendly), it only seems to happen when he is not there. With all of that said, I would recommend this PF to others and have no plans of leaving. :) read more

Like Planet Fitness, right price, good atmosphere, plenty of equipment... My only complaints about the Ephrata location is that, while generally clean, it's not as clean as some of the other locations I've been to, and there are too few equipment cleaning stations. Otherwise, it's a good deal compared to other fitness centers. read more

This gym is not as friendly to customers as other Planrt Fitness clubs I have vivisted.

I've been going to this planet fitness for a few years now, so I've seen many different workers come and go. One thing I love is that every person who works there is extremely kind and helpful. I have never met such nice people working at a gym! It is a small facility, I go mainly for the treadmill and weight machines so it meets my needs. read more

I've been a member since they opened and I'm pretty sure that I'm one if not their most frequent member. (Four Square Mayor forever!). First the staff, the manager and all other staff great me every time I come in and will stop and talk briefly. Not because I'm a regular - they've always done that. There are 16 TV's and I've never seen one turned off or fritzy. Their always mopping, cleaning and checking the locker room. Everything is clean - always. Equipment - many options and always repaired quickly if needed. People - typical gym, there's a core of 10 to 20 regulars that I see every day (lunch time) and there are more members that drift in and out. Many people are getting impressively fit without screaming and posing throughout their routines. These people are great role models. Staff is quick to politely correct any unacceptable behavior. I've belonged to many gyms and in my opinion, this is a very well run/managed gym. I don't quite understand the Pizza and Bagel days but that's a Planet Fitness thing! read more

Well, never thought I would be reviewing a fitness center, because, let's face it... look at all my FOOD reviews! Anyway, I reached that stage in life where I am just past 40 and feel the need to be healthy for once in my life. I finally dropped the diet soda's and trying to limit calories, and the TV ad appeared on TV the other week for $1 to sign up, and $10 a month, no commitment. (except from me, lol) So I though.. why not? I signed up online (which was easy) and went in during the day to sorta check it out. Friendly staff, nice facility. It is quite clean, and there is a positive environment. I started going on 7/6 and have been there 6 times as of this writing. I enjoyed it so much so far, that I actually asked to up my membership to a regular membership, and figured they deserved the extra money from me, instead of the standard $10 a month. Also, I am trying to get my daughter and wife to come with once and a while, so I did have a slightly selfish reason too. Overall, they made my first time gym experience quite pleasant, so much in fact that I showed up the second day, and then the following day... So what don't I like about Planet Fitness? (and this is all tongue in cheek...) Those bowls of tootsie roll candies tempting me on the counter, and the other night, there was pizza, lol... Okay it's not that bad, but that sweet temptation is tough, right? I also pass BK, KFC, and McD's to get home! Thanks Planet Fitness, I keep telling everyone about my positive experiences with your facility! read more

I am giving this pf 2 stars because it's small and you can't hear the music most days. There is hardly any where to stretch except the perimeter of the gym. My wife complains about this because it's not very discreet for stretching and you have people stepping over you for the most part. Since space is so limited they don't have a lot of the machines other places do. Used the wifi for the first time and unless you are using the machines in the front of the club it's worthless. My signal kept dropping and I asked 2 other people how it was and one described it as crap and the other said don't bother. Also, the "filtered" water taste like regular tap water with that chlorine taste and the girl at the front desk said they just changed it. On Friday when I was there they were training people with 3 sets of mats right in front of the 30 minute circuit. They had that whole section blocked. apparently the owner also owns the tanning place next door and should just expand over there. The only reason we go to this planet Fitness is because it's the closest but after the recent events we are looking into thr rec center. This pf is so frustrating. read more

the facility is kinda small,should ditch the tanning machines. staff is always friendly and helpful and I've been to a lot of 'gyms'. things r clean. weight area gets crowded but I still like the place. u'll never find a perfect place, this place isn't but not complaining..like I say the people r great. read more