The new addition has completely changed this place. It's always been solid, but now there's so much more space. I love it. And who doesn't love being able to bring a guest anytime for $20! My daughter loves attending with me. read more

My experience at this PF location is quite different from the negative ones I've read about. I travel extensively for work, and have been to dozens of PFs across the country. My experience here was positive; the staff was very friendly and welcoming, the gym & locker room were clean. Equipment was in good shape too, this location is as good as any other I've been to...by no means a 1 or 2 star rating in my humble opinion. read more

The staff at this location are very friendly, and it is impeccably clean. There is always someone cleaning, and the equipment is in great shape. They recently upgraded equipment and added more machines due to customer feedback, which is awesome. I was a member when they were in the JFK mall and this location is so much better. read more

My wife and I have been going here for about a month after many years of not having any kind of exercise routine. We had a great experience signing up, never felt pressured into the Black Card or the My Track program, but we also did a ton of online research before we went and knew we wanted the Black Card, primarily so we could use any Planet Fitness while traveling and for the massage chairs & hydromassage. The My Track is an extra $5 a month for highly personalized fitness training and a well laid out written 8 week plan. There's no commitment to the My Track program, so we decided to give it a try and it is totally worth the $5 a month!!! Both my wife and I are signed up for it and the trainer, Lauren, is knowledgeable, highly personable and has a lot of patience! I can't wait for the next 8 week plan! This is NOT Gold's Gym or anyplace that a hard core weight lifter would enjoy. Clearly, it's geared toward those of us who are beginners and those who want a decent cardio & strength training workout. Going 4+ times a week at all sorts of different times, I've been very pleasantly surprised to see all ages and all fitness levels here. What was particularly amazing was to see this very, very well fit guy in his 30's talking with a guy in his late 70's who had never been to a gym, giving him some pointers on using a machine & being really helpful -- I've come to realize that this is the norm for the folks who go here. I seriously doubted the whole "no judgement" thing, thinking it was just a marketing gimmick, but it's the real deal. I'm flabby, fat and horribly out of shape and have never, ever felt out of place or uncomfortable. But, I'm also in way better condition now than I was a month ago and I'm getting better! This place is insanely clean, always employees cleaning even before the coronavirus thing. The locker rooms are spotless, showers are hot (or cold, if you prefer!) and people seem to be incredibly conscious about wiping down the machines when they are done. The staff is the best part of this place! Always friendly, personable, VERY willing to help & answer questions. They all seem to remember folks - they always say "welcome back", "see you again soon" and similar and I've noticed they know a lot of folks by name. The place is always well staffed and they are attentive. After a little more than a month going 4+ times a week, I'm totally amazed with this place. And, I've lost 13 pounds, too! read more

Convenient location, plenty of parking, modern, clean facility (the staff is constantly cleaning the floors and equipment), remodeled showers, plenty of quality exercise equipment and super-friendly staff. Sure, the lockers are a tad small, but not a deal-breaker. I still manage to squeeze all my stuff in it. For only $10/mo. and a low yearly maintenance fee, joining is a 'no brainer." Even if you don't workout, you can still take a hot shower, plus get free pizza and bagels once a month. Don't believe the negative reviews, it's a great place to workout! read more

I was visiting Waterville and called to find out what their daily fee was. The person I talked to told me it was $20 a day (which I was fine with) but suggested I join the gym for $10 dollar joining fee and $10 a month and just cancel before I was billed a second month. I signed up based on his suggestion, After I returned home, I called to cancel and their cancelation process is horrendous. I told the guy Craig that no one ever told me any of this or I would not have joined. He wanted to know who I talked. After reviewing my notes, I informed him that he was the one I talked to. He told me I should have read my contract closer. No customer service. I had to spend the money to overnight them documents and a letter since they would not accept and email requesting I cancel my account. Deceptive at the least and borders on fraud. The manager completely backed up his lying employee. Strongly advise going somewhere else. These people are not to be trusted As far as the gym goes, old worn out equipment. Limited free weights. Not impressed. There is a reason for all the negative reviews read more

This planet fitness just continues to disappoint. The locker rooms are consistently filthy, showers don't work most of the time. It is very crowded inside with almost no space to stretch or do body weight exercises, even during off hours. The staff is definitely not helpful or friendly and oftentimes is outright rude. I have visited dozens of planet fitness locations as I travel a lot and this one is hand down the most dysfunctional and judgemental of them all. read more

The African American guy at the front was incredibly friendly and even asked us about what brought us to Waterville! We have been traveling up to Acadia and he was the first person at a PF to comment on our home location or "make a connection". The rest of the staff was incredibly helpful. The amenities were great, only a few options for tanning but plenty of room for working out! read more

Nothing really against the club. It is what it is. But membership lied to my face, telling me that I could switch clubs. They do not back their word. Avoid doing business with these crooks. read more

Needs a serious update. Needs more machines, newer tanning beds because the ones they have are very old and dont give you a tan. Very disappointing considering if you go to any planet fitness closer to portland or in nh they all have facilities that have just been redone and have brand new tanning beds. Will be canceling my membership. read more

*BEWARE!!!!!!! DO NOT BUY A MEMBERSHIP HERE OF ANY TYPE!!!!! ESPECIALLY VULNERABLE SENIORS We just discovered that my 89 year old Dad who has not used this Gym in WELL OVER 5 YEARS has been re-uped annually and member fees continuously directly withdrawn from his bank account. There were no status checks from PF on the account. When contacted and asked about this, there were specific helpful data answers from an employee Craig. But as soon as owner Matt became aware of that sharing, information was withdrawn and Craig quickly suffered a short-term memory loss. Matt's new story of updated systems and data loss replaced the honest reporting of Craig. This is not a business to be trusted. It is a sad day when community members who are older and physically and/or cognitively vulnerable, are taken advantage of in this way. Lessons: Read the fine print. Never sign up for a direct withdrawal. Have another person double check your accounts. Do not do business with Planet Fitness of Waterville. read more

A great place for the price. Staff keeps the facility and equipment clean and always greet me with a smile upon arrival and departure. Where else can you get such a great bargain? read more

Judgement zone. Come here to workout and be judged. If you're serious about working out or getting in shape, don't don't go here and find a real gym. If you're the type of person who likes to have a gym membership just to say you have a gym membership or you just like doing 20 minutes of cardio then this may be the gym for you. But seriously, if you're not a puss, don't bother. read more

Angered at the payment policy. Had to cancel our memberships and did so almost a week before they billed to our account, and were told that our payment for that month would STILL be charged to our account. Completely disgusted at that, not to mention the SNOTTY person I talked to on the phone about it. She would have saved some breath by saying "I couldn't care less" which was what her attitude & voice told me. read more

Pretty nice facility. Price is right. People who work there are awesome and have a great attitude. Overall the equipment is in good shape. They will never fix the screwed up drag on the right side of the glute machine, now matter how much we ask. Makes it very aggravating to use, and they only have the one. That is my only complaint. No regrets in joining. read more