2 weeks in a row opening an hour late. This is unacceptable…read morefor us as donors ,we get paid for our time not our plasma so us that get here at opening have to wait in the cold with no increase on payment for our time!!!

Friendly and efficient staff! Clean facility, and staff. They work hard to keep the wait times…read moredown. Can be short staffed at times, and Kim left tape on my arm once after being disconnected. Other than that, great center. Much better than their competitors in the area

Each time you donate saves 3 lives! That is a great reason to get out alone…read more This place just got a facelift a couple of months ago - adding more rooms, a big screen TV, and making it overall a little less sterile of an environment and more inviting. This is my main BloodCenter I go to since it is close to work yet it is nothing compared to the headquarters off of Wisconsin. The staff is always really friendly no matter the day, make you laugh, and make you comfortable with the whole process. I highly suggest giving it a try.

I've gone to the downtown location for the past few years, but this is my new donor center after…read morehaving recently moved. It's a fairly small operation, but they do a very good job with scheduling so it is not crowded, and I've almost always been taken care of immediately and quickly. The staff is very friendly and thankful toward its donors. I'm there as often as I can be, every 8 weeks.

Terrible customer service. Was frisked by security on my way in. I'm blind and wasn't allowed to…read morebring my bag filled with necessities in, so I had to leave it outside in the bushes. Wasn't allowed to donate because of where I live and have been paying rent for my apt 3yrs! Brung medical insurance papers to verify my place of living and that wasn't allowed either. Felt I was disrespected discriminated against since I stepped in door. After returning call I didn't get to talk to anyone who could effectively cause change. Thought I would be talking to management instead only customer service rep

The blood bank is a great way to give back to the community and help college students like myself…read morehave something to buy for ongoing educational goals like myself. Sense I've been coming to the blood bank I have had the blessing to see staff grow. They are positive influences in my recovery! I love this place of support to give back to the community!

If I could give this place 1/2 star or zero, I would. I was a regular donor at this location for…read moremonths, and I only ever knew of one tech that could hit my vein-- Amanda. Once she left, everyone else would strike through and have to send me home to come back another time. Not to mention the employees act extremely unprofessional for "medical professionals", yeah right. Then my horror story happened... Sometime in December 2018, I went to donate at Talecris. I told my phlebotomist (a young, heavy-set African American woman) that my only good vein was in my right arm. She immediately missed and caused the vein to blow. She called over a man to help. The man with a red beard (very rude, I can't remember his name either unfortunately), wrapped my arm in an ice pack and asked to try my left arm. I said that there wasn't a good vein there. He said "Well we'll just have to explore a bit. It's in there somewhere!" And he began to palpate my vein. Then he poked. The needle (which is quite large) was completely inside my arm. My vein that he aimed for was fairly superficial-- what was he trying to do!? I began crying and tried to stay calm even though it was uncomfortable. He called a third woman over to give it a go. She advanced the needle even further and hit a nerve. My arm twitched, and blood began pooling out onto my arm and down onto the floor. The nurse was called over and yelled "GAUZE! WE NEED GAUZE NOW!". I was panicking. The nurse pulled out my container of whole blood that I had pumped, swirled it around, and said, "that's a lot of blood, do you mind if we try a third time to give you your blood back?" I declined because I just wanted to cut my losses and leave. The nurse whispered over to the phlebotomist that "you need to clean up this blood because this does not look good." After they cleaned up all of my blood and wrapped my second arm in an ice pack, they apologized, paid me $20, and gave me a $45 credit for the next time I came. I DID NOT RETURN AND I DO NOT PLAN ON RETURNING. Some advice to those of you planning on donating: if you don't mind strangers being trained off the street poking at your arm like you're a lab rat, go ahead and try this place out. Unless you only have surface veins that a five year old could hit, because if you have any other veins you'll be sorry.

There is a short fella with reddish hair and a beard that works at the counter. He has the…read morepersonality of a wet mop and the courtesy of a rude jerk. He treats people like their dregs of society and he lacks the common courtesy of kindness and respect. The center is presently collecting nonperishable food items for the food pantry. I arrived to donate plasma and went to the kiosk and answered all of the required questions. I realized I forgot my canned goods so I went out to my car; I returned to the center 20 seconds later. Upon my re-entry he abruptly raised his voice at me and told me that because I exited the center I could not donate today. This was the third incidence of him displaying unwarranted attitude toward me. Maybe they should put up a sign that states once you complete the kiosk questions you can not leave the building. I won't be returning and It's too bad because plasma saves lives.

Do NOT ever give this company any contact information. They inherited my info from the former Blood…read moreCenter of WI and have stalked me ever since for monetary and biological donations. I have contacted them dozens of times via phone, email, and contact form requesting that they remove me from their call list and yet recorded calls continue to come weekly at minimum, sometimes more frequently. I'm convinced this is actually a cult or scam agency.

Date of visit: September 20, 2023…read more Work advertised a blood drive at a neighboring building and I was intrigued after so many years of being unable to donate blood, so I signed up right away a couple weeks in advance. On the day, I walked over to the Mayfair Woods building and got a little turned around, trying to find the location of the temporary clinic. My appointment was for 1:15 and I arrived at 1:19. The staffer told me that they had a five-minute grace period for appointments. I looked at my watch, looked at her, and apologized for being late, explaining that I got a little lost. She told me that I couldn't donate but I was welcome to snacks. Glad to know that they do not need my blood in the future!

I had a really bad experience going there on April 22nd (2015)...maybe it was because I went there…read morenear closing time, it was around 5ish, but I will explain. First off, when I signed myself in, I was told in a rude way to sit down because I thought I was going in a room right away, after that I wait for longer than twenty minutes...while others who have come after me go in to the rooms. When it is my turn, the second guy who comes in (I don't remember names) to set my bags up, says a few inappropriate things like, "yeah I bet you've been waiting for like an hour," (which I was), he starts talking comedy and says that "his favorite kind of humor is the sexual jokes..." Like okay? The lady before him, had made it seem like it might be okay to donate with my left arm, even though when I donated plasma doing this it bruised up my whole arm. I've stuck with my right arm for years...I decided to try the left, since I thought blood may possibly be different for me. I explain this to the lady who is going to stick me, she does it painfully; and I notice her shimmying the needle around, it hurts and it's obvious to me it's not going to work. She asks another coworker about it, who laughs about my comment about what happened to this arm when I donated plasma. She jabs one more time toward the vein, and I say out loud it's not going to work...I was pointed toward the exit area, when she removes the needle and bandages my arm in that area. Overall, this was a very unpleasant experience.

To Quote Pink Floyd: "Just a little Pin Prick"…read more That's all you feel is a little pin prick when you give blood (or platelets, or plasma). I've been coming to this location for years. It is a huge upgrade in space and comfort from the old cramped building. You are treated wonderfully from the moment you walk in the door. The staff is extremely friendly and professional. They are constantly thanking you for donating. While you are bleeding (as I like to say), they check to make sure you are warm (if not, they give you a blanket), comfortable (feel free to watch your own personal TV), and up to date (you only have 25 more minutes left). When you are done, they make sure you have a snack (good cookies) and choice of drinks to get you back on your feet so you can schedule your next appointment! This is why I am a repeat customer!

There are a lot of cleaning mistakes. Not changing gloves. Not cleaning front counter. Not cleaning…read morechairs between clients. Cmon-you are dealing with blood! Not everyone is in it for the money. Care about your people!

Appointment was for 1210 and I got here at noon and there was already 15 people waiting in line to…read morejust get vitals. I understand this is all voluntary but you need to take appointment times down if you can't mange your scheduling. If you don't have the staffing then cut the appointments.

The good: Facility is usually clean, I feel safe parking my car in the lot and it only takes about…read morean hour for me to donate- if there's no line. The bad: A lead staff member behaves in crude, rude and unprofessional ways, they no longer provide crackers unless its your first time (which, feeling dizzy, I needed) and you get paid on a VISA debit card, for which there is a fee to access your money. If any CSL corporate staff are reading this, you might consider hiring a mystery shopping company to service your facility from time to time. There is one staffer in particular, a female that works in the front area, that has behaved and spoken in ways I'm sure would make you cringe. She seems to be aware of it because she changes her behavior and modifies her attitude according to which staffers are around her. But with donors, she seems to be her true self- not a good thing.

I will say the staff here is amazing and helpful in the process. However, I do feel at times they…read moremay be understaffed and under resourced for the amount of people they service as the wait times are always long and not expedient. I do think that they also could use some systems that work or are updated to make the process easier and should keep some sort of water and snacks for all participants other than just newcomers because all people should make sure to eat and drink fluids after donation.