I called Plato's Closet just before 2:00pm on March 24th to make sure they were accepting clothing to which I was given a time frame of 2 hours "maximum" for a wait time, "but it usually doesn't take that long." I included books in the third bag because I figured they were geared towards teen demographics. I arrived around 2:30pm FROM YORKDALE AREA and gave TWO BAGS AND A HALF worth of clothing (some of which by the way, I bought from your store, but did not fit me anymore). I was told I would RECEIVE A TEXT once they were finished "reviewing" my submission. I didn't expect a big credit back, but the type of service I was exposed to at Plato's Closet in Scarborough was absolutely unprofessional and shocking.
I had low battery on my phone so I checked in the first time about 2 hours later at 5:00pm and was told my clothing hadn't been viewed yet and my number was 26, they were still on number 20. I was irritated that I was given 2 hours "maximum" but I never protested, nor was I rude. Now I was told they would be another "half hour max" (yeah right) for them to view my clothing (remember, the bags included items I had previously purchased from them).
At 6:00PM (yes, an hour and a half over my "maximum" wait time) I returned and I was met with "We're going to have to pass on everything today" followed with a repeated scripted excuse as to why they would not accept my bags.
I was floored.
I waited 3 and a half hours for your store only for your store to LIE TO ME. I got back into my car and noticed NO TEXT MESSAGE as I was promised, which I then asked myself, "Did they even go through my bags?"
My bags were tightly tied and my clothes squished to the bottom as if they had been sitting for a looooooong time. My bags and clothes were in the SAME CONDITION AS THEY WERE WHEN I GAVE THEM TO YOU PATHETIC LIARS.
What was the point of me travelling over half an hour out to your overrated store and wait for another 3 and a half just for you to lie to me. Don't you think that is absolutely unprofessional customer service? YOU WASTED MY TIME AND LIED TO ME.
I had perfect condition floral printed denim from Abercrombie- not that you would have known, in those bags. I looked through your store and saw absolutely NOTHING that caught my eye. EVERYTHING was black and boring. I offered you floral patterns, European clothing straight from Italy, lace dresses, paisley corduroy pants that apparently were unacceptable? Yet sifting through the garbage that you provide your customers and "demographic", George brand from Walmart was more profitable for teens? What kind of teens shop at your store?
I was handed a brochure with items that you were looking for. I saw floral jumpers listed. If you went through my bags, you would have seen I HAD A FLORAL JUMPER! The girl at the counter was clearly awkward about giving me back my bags, which made me feel a little suspicious. I didn't want to jump to conclusions, because what kind of store lies to customers? She started writing something down, I figured she was going to hand it to me. She stared at me and said "We're done here." instead of, "Can I help you with anything else?"
I explained I thought she wanted to give me something else? She laughed, apologized and said, "Sorry, I'm out of it today! I'm so out of it!"
Yeah clearly, cause you couldn't even take the time to look through my bags.
What kind of communication skills are these, honestly?
There was nothing there for "teens", give me a break! What kind of teens want to wear mundane, grey, boring colours? Looking at the clothing that you offer, there were no professional, job-related items. Everything was bland and boring, I honestly have to say.
Again, if you didn't like what I offered you, that's fine. It's the fact that you LIED to me and wasted my Saturday afternoon. Remember, not everyone here is as incompetent as your staff. I noticed right when I got in my car...you actually think your customers are fools! I'll explain again, YOU DID NOT EVEN LOOK IN MY BAG AND WASTED MY TIME!
I ended up taking the bags to Value Village where I was met with a young man who first of all, greeted me with a "hello" and thanked me for my donation.
I would get excited coming into your store, but NEVER AGAIN would I step in and put time into your business. A great concept with LAZY, IMMATURE, AND RUDE, (your staff honestly did not look like they wanted to be there) STAFF.
I was forced to give you ONE STAR, or else I couldn't review you. I'm being generous here with one.
Thanks for wasting my time! You put such a bad taste in my mouth. read more