I am so disappointed in the owners of this establishment. I'd love to hear back from them…read more My daughter is 31. I was a single mom and when she was growing up, this store opened. I was thrilled to find a place for a single mom on a limited budget to shop for clothes and toys that were affordable...usually less than half the original sticker price. I was able to provide clothes and toys for many years thanks to your business. Fast forward to March 2025. I now have 3 granddaughters. We watch them every other weekend. My spouse and I are both disabled and back on a limited budget, which I never thought I'd be at the age of 50 after working in the corporate world for 20 years. I thought - hey...we just moved back to this side of town, I can shop for the girls at Once Upon a Child! NOPE. Won't do it now OR EVER!!! Imagine my surprise when I went to the size 12 section for girls and found an adorable white tank top with some brown and tan butterflies on it --- something I would expect to pay a couple dollars for at a SECOND HAND SHOP. NOPE - $6.00. I thought maybe it was a mistake so I looked at the very next white tank top that was plain white...with the top of the front with frilly material. $4.00. WHAT?!?!?!?!?!?!? I worked in negotiations...maybe these are opening prices....maybe? I went up to the counter and asked if the prices were negotiable. I was told, only if there is obvious damage. Well, no damage to those shirts...other than Once Upon a Child wanting to rip off customers. I am extremely disappointed in what this business has become. Maybe it's because the location borders on Sylvania/Toledo that as a business you think it is okay to charge these prices? Maybe it's because your business model has changed and instead of trying to serve a population that lives paycheck to paycheck you are now more interested in profit? Let's just say that I will take my business elsewhere, probably to the actual stores that sell those items brand new for the price you are charging for used...or even less. Honestly....you should be disappointed.

I live out of town and I went here a couple of Sundays ago. Everyone here was really nice. The…read moreworkers go beyond and above for their customers. When i go visit i will go back to this store because of the human kindness that was displayed at this store. As a veteran those things are needed in the universe!

Found a great deal on a hard to find shoe and size. They t was easy to order online and it arrived…read morevery quickly with tracking. It arrived in the original box and was perfect, and included care instructions. I'll definitely be back, if only online.

Excellent customer service and an amazing selection. If you are a runner, you need to check this…read moreplace out!

Hands down my favorite boutique I've ever been to. The staff is awesome, the owner: Marissa, is in…read morethere all the time. They have boys & girls kids clothes, infant clothes, and of course Women's! Also accessories for infants and women as well. The clothing is all top quality and there's not a thing in the store over $50! How awesome is that for a boutique!? No matter where I move to I will ALWAYS shop here, go check out the app! You will NOT be disappointed. Or stop it downtown and check it out, try some stuff on, and fall in love!

If I could give zero stars I would. I preordered a shirt from this boutique that is online only…read more When I picked up my shirt from the owners porch, I noticed it was the wrong size. From her driveway I reached out to the boutique/owner, letting them know of the issue and asking how we could resolve it. I continued to reach out multiple ways, with NO response. After a month and a half of weekly attempts trying to reach the boutique I gave up. I will never purchase from this boutique/person again and am sure to caution all I know about this "boutique".

Super friendly & helpful! Being a mom of 4 girls this is the perfect place to shop! I will be back!read more

Yesterday I went to the store twice to go pick up some clothes for my son. (They grow so fast haha)…read more This location is always so clean, well stocked and organized. I never leave dissatisfied, not to mention the team members there are awesome! Holly (I think the manager? ) helped me out yesterday and she was so warm and inviting. Such a welcome change to dealing with a teething toddler and winter storm all day! Her and the other great ladies there just really made my day brighter. Thank you!

Went in there 3 days ago. Asked how she can help me. Anyway, I pointed at a few shoes of theirs…read moreand she said she didnt have my size "10.5". Despite them supposedly being their best sellers. Not just one but a few. Didn't make a suggestion/recommendations of ones that that actually had in my size. Finally, I got lucky and found one I would like but didnt like the color of the ones they brought out, mind you the color they had one display was the color I wanted. I was told they get that from the other store the next day. I left my name and phone number. Never heard back. They were unhelpful. They gave me the feeling that they really didnt want my business. Reminded me of that sales lady in Pretty Woman that asked Julia Robert's to leave her store. Won't be back.

I went in on a beautiful sunny day and I went early in the day, so there wasn't anyone in the store…read moreand I was helped promptly and I had my shoes fitted and I would highly recommend!

I have shopped here many times and I love the clothes. I sleep in one of the dresses it is so…read morecomfortable. Great lady that really knows her product. She just looked at my daughter and myself then told each of us what size we should try on and she was right. Very nice lady with very nice clothes.

The staff are extremely helpful and they have a great variety of stuff! It's so much fun to shop…read morehere!!

Decided to make a quick trip in here for see if they had a table that would look good in my office…read more A friend of mine recommended I look I to this store since she has scored a couple of good deals before. For where they are located (it used to be a Carter Lumberyard) I was expecting more of a selection of items. And quite honestly, their prices were kind of high! I looked at a table that was clearly preloved (it had scratches and some other minor cosmetic damages) and they had it priced for $99! I literally did a double take hoping I misread it but it was really priced for 100 bones. Um, no thanks. Overall the selection was nil and the overall appearance of the store was run down. They could make the place a little more inviting instead of having it look as unappealing as it is in its current state. I know resale shops are hit and miss for finds but with the little bit of items I saw for I'm surprised they were as packed as they were.